Name: Kore.ai Agent Platform
Rating: 4.6 (129 reviews)

Overview

Product Information on Kore.ai Agent Platform

Updated 13th October 2025

What is Kore.ai Agent Platform?

Kore.ai Experience Optimization Platform is a software designed to automate and manage conversational interactions across various channels within enterprises. It provides tools for building, deploying, and scaling virtual assistants and chatbots that facilitate customer and employee engagement. The platform offers features for natural language processing, dialog management, integration capabilities with enterprise systems, analytics, and workflow automation. It enables organizations to streamline processes, enhance communication, and improve operational efficiency by reducing manual intervention and supporting self-service tasks. The software addresses business challenges related to handling high volumes of inquiries, supporting multiple interaction channels, and optimizing user experiences through contextual and intelligent automation.

Overall experience with Kore.ai Agent Platform

Systems Administrator

50M - 250M USD, Manufacturing

FAVORABLE

“Consistent Support Provided for AI Customization but Integration Can Be Slow”

4.0

Oct 16, 2025

Highly capable and very flexible product to suit a constantly changing environment. Deploying to our phone system was seamless.

SR. PRODUCT MANAGER

500M - 1B USD, Software

CRITICAL

“Good product, customer relationship could be better.”

3.0

May 1, 2025

Kore has been an integral partner as we stand up AI technology in the digital space in my org. We've hit a number of challenges innovating and expanding the product to use the tool to the best of its potential, and we continue to lean on Kore to help us drive innovation and expansion across our org.

About Company

Company Description

Kore.ai is focused on helping enterprises accelerate value generation from AI. This is achieved through comprehensive advanced AI offerings to serve workplace tasks, process automation, and customer service use cases. With an AI agent platform, prebuilt solutions, and no-code tools for custom development, enterprises can deploy AI with security and at scale. With a model-agnostic approach to data, cloud, and applications, Kore.ai provides flexibility and freedom of choice to meet diverse enterprise needs.

Company Details

Company type

Private

Year Founded

2013

Head office location

Orlando, United States

Number of employees

1001 - 5000

Annual Revenue

50M-250M USD

Website

https://kore.ai

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Kore.ai Agent Platform

Reviewer Insights for: Kore.ai Agent Platform

Deciding Factors: Kore.ai Agent Platform Vs. Market Average

Performance of Kore.ai Agent Platform Across Market Features

Kore.ai Agent Platform Likes & Dislikes

The support in shaping the AI for our business needs has been stellar. Has integrated into our phone system very easily and has gotten great reviews from customers.

As a product, I respect that Kore continues to push the envelope and continue to innovate and look for what's next in the industry.

The platform is easy to learn and configure, and the training offered is very helpful. As an HR lead on both of our implementations, I have learned how to develop complex intents and configure NLP with ease, and have trained internal HR colleagues to do the same. This helps us be agile in developing new intents at a moment's notice. It allows us to develop what we need and rely on our internal HR team for 98% of what we need, without IT involvement for the majority of tasks.

A couple of integration issues have taken a while for their support team to resolve but they are diligent and have always come through for us. Friendly, but slow.

Flexibility. At times we would like to customize more than we're able. From a service side, the partnership has been lacking.

The analytics and reporting capabilities have improved since we went live in 2020, but they do need more work. Some of the reporting features that I have expect to see are not available and need to be requested as enhancements. The inability to extract any data from over a year ago is a hinderance, as well as only being able to analyze 90 days at a time in dashboards and data extracts. I also dislike that I have spent a lot of my time on calls with developers or sending emails due to platform bugs/fixes, and then needing to re-test to ensure the platform fixes are in place and the ticket can be closed. I understand that the technology is new and constantly evolving, but I think the developers don't always test fixes thoroughly enough before pushing them out to the platform. Even though Kore is great about fixing the urgent/high priority bugs quickly, it does generate a lot of churn internally as a customer and requires a lot of time for us to log tickets , talk to developers and test/re-test solutions.

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Peer Discussions

Kore.ai Agent Platform Reviews and Ratings

Recommended Gartner Insights

50M-1B USD

Manufacturing

Review Source

Consistent Support Provided for AI Customization but Integration Can Be Slow

SPECIALIST, HR DIGITAL ENABLEMENT

10B+ USD

Energy and Utilities

Flexible, easy to use tool, team is receptive to enhancement requests & always improving!

5.0

May 2, 2025

We had an excellent experience with the Kore.ai team implementing our HR Chatbot with Kore.ai using the XO platform, and most recently, our SmartAssist with AgentAssist implementation. We had excellent support during both of our projects, and the development team was very receptive to our enhancement requests for the platform and were able to deliver many of them in a short amount of time. The platform continues to improve in capability - notably with analytics capabilities as well as NLP enhancements.

Digital Product Owner

1B-10B USD

Banking

Kore: Pros and Cons of our Chatbot Implementation

May 6, 2025

The implementation for Kore Chatbot was smooth and quick. They are helpful with questions and quick to jump on a call for demos and assistance. The hypercare process was very helpful to identify areas where our chatbot needed training and new content, and helped me learn how to make changes myself. The downsides have been with analytics not being as robust as we had hoped, partially because we use Glia as our front end interface. I wish I could download an easy-to-read spreadsheet of all of our current content (FAQ Knowledgebase), but the way it is setup with content variables makes this difficult. The deploy process takes longer than we'd hope to get from Dev to Test to Prod. Support takes a while to get working on issues and to resolve one major issue we have identified.

DIRECTOR HR TECHNOLOGY

Hardware

Innovative AI Solutions and Versatile Templates from Kore.AI

Apr 30, 2025

Kore.AI has a very knowledgeable team and was very impressed with their AI innovations and thought leadership.

Director of Customer Service

Real Estate

Kore Software: Challenges in Setting Up and their Solutions

It was a rough start with the product, we had to do a rollback on our XO version. Many problems setting up the Contact Centre portion. However, the reason I give this a 4 is the outstanding work by some Kore associates in helping resolve our problems. Their dedication is what is making me continue to trust that Kore will be able to work as we wish it to.