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  3. boost.ai
Logo of boost.ai

boost.ai

byboost.ai
in Conversational AI Platforms
4.7

Overview

Product Information on boost.ai

Updated 13th October 2025

What is boost.ai?

Boost.ai is a conversational AI software designed to automate customer service and internal support for organizations by deploying chatbots and virtual agents at scale. The software utilizes natural language understanding to accurately interpret and respond to a wide range of customer queries across multiple digital channels. Its features include seamless integration with existing systems, advanced dialog management, and robust analytics to track interactions and improve performance. The software addresses business challenges related to high-volume inquiries, reducing operational costs, and enhancing response consistency. Boost.ai supports customization for different industries and business processes, providing automated assistance to users while enabling organizations to optimize resource allocation.

boost.ai Pricing

Boost.ai software offers pricing based on usage and number of active chatbots, with tailored plans designed to accommodate enterprise requirements. The software typically provides customized quotes depending on features, deployment scale, and level of support required by organizations. Annual subscription models and pay-as-you-go options are available, with pricing details provided upon request or consultation.

Overall experience with boost.ai

Engineering Manager
50M - 250M USD, Software
FAVORABLE

“Strong for high-volume support, but needs steady tuning”

4.0
Feb 3, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Senior Adviser
Gov't/PS/ED 5,000 - 50,000 Employees, Government
CRITICAL

“Boost used in public sector to advise citizens”

3.0
Sep 17, 2021
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 26th June 2024

Boost.ai is a company focused on the utilization of advanced artificial intelligence (AI) to improve customer interactions. The main problem it addresses is the need for businesses to efficiently and effectively handle large-scale customer conversations. To tackle this issue, Boost.ai has developed a proprietary self-learning AI platform facilitating high levels of automation in customer interactions across different industries. Founded in 2016, it's main office is in Sandnes, Norway, and it maintains a global presence with offices in several major cities.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2016
Head office location
Sandnes, Norway
Number of employees
51 - 200
Website
http://boost.ai/

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Key Insights

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Peer Discussions

boost.ai Reviews and Ratings

4.7

(71 Ratings)

Rating Distribution

5 Star
61%
4 Star
37%
3 Star
3%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Engineering Manager
    50M-1B USD
    Software
    Review Source

    Strong for high-volume support, but needs steady tuning

    4.0
    Feb 3, 2026
    We used boost.ai for customer support automation where we needed predictable answers, good handoff to live agents, and clear reporting. It helped reduce repeat tickets once we got the top intents trained and the content cleaned up. The best results came when we treated it like an ongoing program, not a one-time launch.
  • Engineering Manager
    50M-1B USD
    Software
    Review Source

    Strong for high-volume support, but needs steady tuning

    4.0
    Feb 3, 2026
    We used boost.ai for customer support automation where we needed predictable answers, good handoff to live agents, and clear reporting. It helped reduce repeat tickets once we got the top intents trained and the content cleaned up. The best results came when we treated it like an ongoing program, not a one-time launch.
  • Read All 71 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for Conversational AI Platforms
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boost.ai Likes & Dislikes

Like

Good intent management and analytics, plus dependable agent handoff controls.

Like

Good intent management and analytics, plus dependable agent handoff controls.

Like

Good intent management and analytics, plus dependable agent handoff controls.

Dislike

I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.

Dislike

I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.

Dislike

I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: boost.ai
Performance of boost.ai Across Market Features
Deciding Factors: boost.ai Vs. Market Average