boost.ai

Reliability, wide range of functionalities, user friendliness, support system and secure way of taking on new AI technologies.

The visual dialog flow feature is extremely useful - not sure we could design conversations without it. The IF / ELSE functionality is powerful and relatively easy to use. The fact that we can re-use answers in several dialogs, and simply edit them in one place makes us very, very happy. The conversation filter that allows us to search for (and download) conversations. The search is so flexible, and the download so complete, that very penetrating analyses are possible. The function that allows us to classify conversation quality and tag them is very useful for continual improvement. The service has been extremely reliable, and has tackled the surges and peak demand periods with no degradation. The out-of-the-box chat window has a few pimples (question mark as a menu icon?) but the supplier has taken care to follow WCAG requirements. A very important quality point for us. Also the fact that we can customize colors and icon is enough to make it fit into our website design. Being able to use the pre-programmed chat window lets us focus on content and understanding. Very good feature!

The flexibility to build workflows unique to our business exactly as we want it to appear. Constantly evolving, use cases always changing. It's dynamic.

Difficulty in identifying the specific part of a knowledge source the LLM used to generate a response. The inability to undo changes (eg deleting by accident or modifying an action). Not able to track link clicks in relation to intent / action.

I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.

- Would prefer being able to offer more internal flexibility with code development and integration - Out of the box, no code is useful in the first stages of development, as your instance becomes bigger and more technical use cases come, being able to use JSreact and CSS would be great, especially from a usability perspective. UX - simular to above, slightly limited at times with how a user interacts with the VA. Would be great if they implemented more UX features, such as calendar date selectors, sliders, drop down menus - etc. THe over UX works very well, but such implementations would be great for specific use cases. Would maybe like a better real time dashboard although the one in place is good.