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What is boost.ai?
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Overall experience with boost.ai
“Boost.ai Delivers Strong Security and Speed But Comes With Higher Cost”
“Boost used in public sector to advise citizens”
About Company
Company Description
Boost.ai is a company focused on the utilization of advanced artificial intelligence (AI) to improve customer interactions. The main problem it addresses is the need for businesses to efficiently and effectively handle large-scale customer conversations. To tackle this issue, Boost.ai has developed a proprietary self-learning AI platform facilitating high levels of automation in customer interactions across different industries. Founded in 2016, it's main office is in Sandnes, Norway, and it maintains a global presence with offices in several major cities.
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boost.ai Likes & Dislikes
The product is very secure compared to other solutions on the market. Boost AI is very powerful, returning results very quickly. The scalability is also exceptional
The visual dialog flow feature is extremely useful - not sure we could design conversations without it. The IF / ELSE functionality is powerful and relatively easy to use. The fact that we can re-use answers in several dialogs, and simply edit them in one place makes us very, very happy. The conversation filter that allows us to search for (and download) conversations. The search is so flexible, and the download so complete, that very penetrating analyses are possible. The function that allows us to classify conversation quality and tag them is very useful for continual improvement. The service has been extremely reliable, and has tackled the surges and peak demand periods with no degradation. The out-of-the-box chat window has a few pimples (question mark as a menu icon?) but the supplier has taken care to follow WCAG requirements. A very important quality point for us. Also the fact that we can customize colors and icon is enough to make it fit into our website design. Being able to use the pre-programmed chat window lets us focus on content and understanding. Very good feature!
I like that boost.ai is highly scalable. The tool offers amazing automation and AI features and makes customer service better. With boost.ai, we have have realized increased customer satisfaction.
The product is expensive compared to other options on the market. Designed more for customer service automation instead of AI conversation.
I am not completely satisfied with the degree of understanding of the user input we are able to achieve with this tool, in our domain....and this is very important to us. I find most of the reports and feedback to be old-fashioned and complex. Boost produces a huge amount of data, but it is demanding to learn to interpret the data enough to figure out what we need to do. I would like to see more ML-assisted suggestions for improvement - more of the actionable reports such as that now offered by the newest version of the language processing tool. In my opinion, the Entities feature is poorly thought out, confusingly presented and difficult to use. The user documentation is well-written and coverage is imporving all the time. However it is organised blog fashion and there is no table of contents. You have to know what Boost cals something in order to find it.
Well, boost.ai meets needs. No flaws whatsoever.
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boost.ai Reviews and Ratings
- Manager, Customer Service And Support<50M USDManufacturingReview Source
Boost.ai Delivers Strong Security and Speed But Comes With Higher Cost
Boost.ai is a great product. We have been using it for automated customer service responses, and so far it has far exceeded our expectations. One of the only drawbacks I have so far is the cost of this product. - Customer Care Manager50M-1B USDMiscellaneousReview Source
An Amazing Conversational AI Solution For Business
We have been using boost.ai to improve customer service and it has worked well thanks to its automation capabilities as well as AI features. It is a great conversational AI that brings a lot of efficiency in customer service and ensures great customer satisfaction. This solution also reduces the cost of customer support drastically while ensuring our customers have an amazing customer experience. - IT Analyst10B+ USDManufacturingReview Source
High Reliability and Simplicity Noted, but Reporting and Consultants Criticized
very reliable and user-friendly AI, with a strong support. - DIGITAL LEAD50M-1B USDEnergy and UtilitiesReview Source
Adopting AI Technologies Securely: Insights from User Experiences
This vendor excels in providing user autonomy, allowing customers to tailor their experience to their specific needs. Their extensive digital support structure ensures that users have access to resources and ssistance at all times. The quality of the product is outstanding, meeting high standards of performance and reliability. Additionally, the vendor offers a wide range of integration and development opportunities, making it easy to expand and customize the product. Finally, their hands-on personal support is exceptional, with dedicated representatives available to guide and assist users through any challenge. - CAI Development Lead50M-1B USDInsurance (except health)Review Source
Offer your customers a meaningful digital journey, through Boost.AI
Excellent product that has played a key part in our digital transformation over the last 3 years Excellent support in ongoing use, product dev, a tech support