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  3. Lumen Managed Security Services, Worldwide
Logo of Lumen Managed Security Services, Worldwide

Lumen Managed Security Services, Worldwide

byLumen
in Managed Security Services
4.0

Overview

Service Information on Lumen Managed Security Services, Worldwide

Updated 13th October 2025

What is Lumen Managed Security Services, Worldwide?

Lumen Managed Security Services is a service designed to help organizations monitor, detect, and respond to cybersecurity threats across their IT environments. The service enables real-time threat intelligence and automated response through integrated security platforms and expert analysis. It provides features such as network security, endpoint protection, threat detection, incident response, vulnerability assessment, and compliance support. The service aims to safeguard digital assets by proactively identifying risks and mitigating security events, supporting business continuity and resilience against cyberattacks while addressing regulatory requirements. It is intended to help businesses reduce exposure to threats, manage compliance, and maintain secure operations in a dynamic threat landscape.

Lumen Managed Security Services, Worldwide Pricing

Lumen Managed Security Services is a service that employs a subscription-based pricing model where fees are determined by factors such as selected service tier, coverage level, and the number of protected devices or users. The service typically offers various plans, which may include options for additional features, incident response, and reporting, with overall costs adjusted according to the complexity and scale of deployment.

Overall experience with Lumen Managed Security Services, Worldwide

Owner
<50M USD, IT Services
FAVORABLE

“Entire process was quick and easy, we feel protected now.”

4.0
Jun 24, 2022
service has been good, security is in place. passive protection seems to be working well but we don't have any major incidents that this has need to resolve.
IT DIRECTOR
<50M USD, IT Services
CRITICAL

“service works, security operations department with a large capacity.”

3.0
Jul 6, 2022
they have a capable security operations team that can monitor your network and systems. they deploy industry standard practices in the service that they provide. they have a large team that can handle large projects.

About Company

Company Description

Updated 31st January 2024

Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1968
Head office location
Monroe, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
http://www.lumen.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Lumen Managed Security Services, Worldwide
Performance of Lumen Managed Security Services, Worldwide Across Market Features

Lumen Managed Security Services, Worldwide Likes & Dislikes

Like

Knowing I have security services provides peace of mind when there are so many stories in the news of companies with security incidents. We take security seriously and needed a solution that we can rely on.

Like

trying to make things better and more secure for all of us. Large team able to tackle large projects. geographically diverse locations if you need boots on the ground

Like

Available options Ease of use Customer support

Dislike

Hastle to get implemented. We had to wait quite a while after signing up for service to get the solution implemented. support can be hard to get a hold of with long wait times.

Dislike

billing, make sure you are working with the correct department. we joke internally that if you were not transfered 12 times then you didn't call the right company

Dislike

N/A I really don't have anything bad to say about the product.

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Peer Discussions

Lumen Managed Security Services, Worldwide Reviews and Ratings

4.0

(15 Ratings)

Rating Distribution

5 Star
33%
4 Star
33%
3 Star
33%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.1

Planning & Transition

4.0

Delivery & Execution

3.9

Integration & Deployment

3.3

Service & Support

4.0

Service Capabilities

4.3

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • IT DIRECTOR
    <50M USD
    IT Services
    Review Source

    service works, security operations department with a large capacity.

    3.0
    Jul 6, 2022
    they have a capable security operations team that can monitor your network and systems. they deploy industry standard practices in the service that they provide. they have a large team that can handle large projects.
  • Owner
    <50M USD
    IT Services
    Review Source

    Entire process was quick and easy, we feel protected now.

    4.0
    Jun 24, 2022
    service has been good, security is in place. passive protection seems to be working well but we don't have any major incidents that this has need to resolve.
  • NETWORK ENGINEER
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Lumen continues to excel

    5.0
    Jun 22, 2022
    Working with Lumen and in particular support has been a breath of fresh air. The product speaks for itself but the support team have made things go from great to excellent!
  • Infrastructure Lead
    50M-1B USD
    Miscellaneous
    Review Source

    Comprehensive Managed Security Service provider

    4.0
    Nov 15, 2020
    Progressive service provider, provided a dedicated Security account manager to ensure service delivery throughout the engagement , focused on. improving the service as the engagement progressed. Flexible service, allowing us to evolve security monitoring requirements as needs arose.
  • Test Analyst
    50M-1B USD
    Services (non-Government)
    Review Source

    With CenturyLink Email Security you ensure security in your email exchanges.

    5.0
    Jun 3, 2019
    I've been using CenturyLink Email Security for quite some time now and just got compliments. With it, I worry about receiving and sending emails because it can protect me from possible malicious threats.
Showing Result 1-5 of 13

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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