Vendor was very supportive prior to purchase and after purchase with install and configuration. Using this tool allows for visibility and streamlining Administrative functions (without having to revert to PowerShell). Huge value in our envorinment was Backing up Site Permissions and duplicating someone's permissions. Saved me hours and hours of time trying to gather without using this tool.

The purchasing experience was awful. The sales team was aggressive but disorganized. Once the sale was made, because of poor CRM on their end, the invoice was sent to an incorrect email address (typo on their end) and what followed was an irritating experience of phone calls from different members of their team asking about payment despite us never having received the invoice in the first place. When they finally figured out how to send the invoice to the right address, they did not respect the previously stated invoice payment period on our side despite the delay being due to their issues. Next, the installation process was horribly painful. Their tech support tooks weeks/months to finally figure out what the issue was - so for months we weren't actually able to use the product. The Account Manager escalation went nowhere. Absolutely terrible experience.