Name: Mihup Interaction Analytics
Rating: 4.4 (7 reviews)

Overview

Product Information on Mihup Interaction Analytics

Updated 27th February 2025

What is Mihup Interaction Analytics?

Mihup Interaction Analytics (MIA) is a conversation analytics application that uncovers valuable customer insights from business conversations, enhancing engagement, service resolutions, and compliance. With audit automation on 100% conversations, it ensures adherence to business and regulatory guidelines, reducing risks and improving operational efficiency. Leverage Generative AI-powered next-step suggestions to unlock sales, retention, and collection opportunities. MIA delivers post-conversation analysis, optimizes agent performance through personalized coaching, and automates quality audit workflows. Leverage an agile, customizable, and multilingual platform to turn every customer interaction into a strategic business advantage.

Overall experience with Mihup Interaction Analytics

IT MANAGER

<50M USD, IT Services

FAVORABLE

“Mihup AI Interaction Analytics : Powerful tool for Customer Analytics”

4.0

Apr 10, 2025

Provides valuable insights into customer conversations by leveraging speech recognition and sentiment analysis.

There are no reviews in this category.

CRITICAL

About Company

Company Description

Established in 2016 and based in Kolkata, Mihup operates as a Conversation Intelligence platform committed to uplifting the efficiency of contact centers. Its platform is premised on unique ASR technology, equating to a balanced combination of speed, accuracy, and affordability. Providing services to an array of sectors including BFSI, BPOs, e-commerce, logistics, and automobiles, Mihup's platform has managed over 100 million interactions for businesses of varying sizes. Additionally, being an ISO 27001-certified corporation, Mihup ensures adherence to global information security standards.

Company Details

Company type

Private

Year Founded

2016

Head office location

Kolkata, India

Number of employees

51 - 200

Website

https://mihup.ai/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Mihup Interaction Analytics

Performance of Mihup Interaction Analytics Across Market Features

Mihup Interaction Analytics Likes & Dislikes

Actionable insights , Easy integration , Multilanguage support

User friendly features

Transcribe interactions. provide insights on key parameters. Aids in decision-making.

Latency in Realtime processing, accent , UI

More options and features could be added to make it more fruitful.

Transcription can be available in multiple languages, currently only available in English.

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Peer Discussions

Mihup Interaction Analytics Reviews and Ratings

Recommended Gartner Insights

Market Guide for Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)

<50M USD

IT Services

Review Source

Mihup AI Interaction Analytics : Powerful tool for Customer Analytics

Customer Service & Support Associate

50M-1B USD

Banking

Efficient Platform Could Benefit from Additional Features

5.0

Mar 19, 2025

This is an efficient platform which provides all points which is useful for industry requirements.

Quality Assurance Analytics

Finance (non-banking)

Mihup - AI at Work: Faster Analysis, Better Decisions.

Mar 18, 2025

Reduces manual efforts. Saves time. Provides valuable insights.

Audit Manager

Embracing User-Friendly Customizable Products: Data View and Speech Transcripts

The product is user friendly and can be mold as per the requirement

DIRECTOR OF IT

Compressive Audit management and Quality Assurance tool

Mar 4, 2025

Mihup offer good personalize experience, quality control mechanism, actional insights

Overview

Product Information on Mihup Interaction Analytics

What is Mihup Interaction Analytics?

Mihup Interaction Analytics Pricing

Mihup Interaction Analytics Product Images

Overall experience with Mihup Interaction Analytics

“Mihup AI Interaction Analytics : Powerful tool for Customer Analytics”

About Company

Company Description

Company Details

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Mihup Interaction Analytics

Performance of Mihup Interaction Analytics Across Market Features

Mihup Interaction Analytics Likes & Dislikes

Top Mihup Interaction Analytics Alternatives

Peer Discussions

Mihup Interaction Analytics Reviews and Ratings

Recommended Gartner Insights

About Company

Company Description

Company Details

Mihup Interaction Analytics Likes & Dislikes

Top Mihup Interaction Analytics Alternatives

Mihup Interaction Analytics Reviews and Ratings

4.4

(7 Ratings)

Rating Distribution

Customer Experience

Product Capabilities

Mihup AI Interaction Analytics : Powerful tool for Customer Analytics

Efficient Platform Could Benefit from Additional Features

Mihup - AI at Work: Faster Analysis, Better Decisions.

Embracing User-Friendly Customizable Products: Data View and Speech Transcripts

Compressive Audit management and Quality Assurance tool

Performance of Mihup Interaction Analytics Across Market Features

1. Speech-to-Text

2. Chorus

3. VoiceAI Connect

Reviewer Insights for: Mihup Interaction Analytics