Overview
Product Information on Observe.AI
Updated 6th May 2026
What is Observe.AI?
Observe.AI Pricing
Overall experience with Observe.AI
Customer Service & Support Associate
50M - 250M USD, TransportationFAVORABLE
“Comprehensive Trend Analysis Achieved While Facing Administrative and Support Difficulties”
Operations Manager
<50M USD, Services (non-Government)CRITICAL
“Customer Interactions Hindered by Sales Focus and Communication Challenges”
About Company
Company Description
Observe.AI is the AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business. Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management. Companies use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Company Details
Company type
Private
Year Founded
2017
Head office location
Redwood City, United States
Number of employees
201 - 500
Website
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Key Insights
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Observe.AI Reviews and Ratings
- Customer Service & Support Associate50M-1B USDTransportationReview Source
Comprehensive Trend Analysis Achieved While Facing Administrative and Support Difficulties
The actual use of the feature for quality management, evaluation, and insights has been fantastic. My team has been made incredibly more efficient and the trend analysis we've been able to complete since switching to OAI has been way more comprehensive than anything we've been able to manage in the past. The 4/5 star rating does come from the struggles we have had on the administrative/upkeep side of the platform and our interactions with OAI's technical support team. Our relationship with the tech support team has certainly improved and we've gotten faster results after a couple of meetings with our CSM, but it was difficult at first to work with them. Our concerns and issues that we were raising to them were often misconstrued as issues solely on our end or not investigated as thoroughly based on the information provided as we would have liked to see.
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