Product Listings
AudioCodes provides advanced communication services and products for the digital workplace used by large multi-national enterprises and tier-1 service providers around the world. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services.
Established in 2016 and based in Kolkata, Mihup operates as a Conversation Intelligence platform committed to uplifting the efficiency of contact centers. Its platform is premised on unique ASR technology, equating to a balanced combination of speed, accuracy, and affordability. Providing services to an array of sectors including BFSI, BPOs, e-commerce, logistics, and automobiles, Mihup's platform has managed over 100 million interactions for businesses of varying sizes. Additionally, being an ISO 27001-certified corporation, Mihup ensures adherence to global information security standards.
Enthu is a company that aids contact centers in enhancing their agent performance. The firm transcribes and analyzes all customer interactions, generating actionable intelligence that enables swift and estimable agent performance improvements. It facilitates faster quality assurance of calls and offers optimal coaching and feedback, leading to enhanced abilities of agents.
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
ZoomInfo is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. With notable compliance to both GDPR and CCPA, ZoomInfo also ensures stringent data security and privacy.
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
Observe.AI focuses on enhancing the performance of contact centers through real-time conversation intelligence. The company's solution is founded on a large language model (LLM) with 30 billion parameters, accompanied by an efficient Generative AI engine. This enables the analysis of every customer interaction, aiming to optimize team performance at the frontline and influence business outcomes. The company's service aims to aid in increasing sales, improving retention, and ensuring compliance. Observe.AI works with an array of companies to fast-track their results generated from frontline operations.
Tethr is a firm that harnesses the power of artificial intelligence to create actionable business intelligence by analyzing customer interactions. The company provides a platform that uses AI and Machine Learning to examine conversations from phone calls, chats and other customer engagements and automatically generates valuable insights. This eliminates the need for traditional data analysis, simplifying their users' workflows. The company's TethrRX dashboard uses this valuable data to identify potential areas of concern such as customer churn risk, contact center performance, productivity, and customer effort. The primary objective is to provide data-driven insights to improve sales, reduce churn, and lower expenses. Established in 2012 and headquartered in Austin, Texas, Tethr employs a fully remote workforce spread across the United States, emphasizing their dedication to providing a quality service to their users.
The company focuses on optimizing business operations by offering solutions for contact center management, customer service, and collections. Their suite of services includes VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI, and Intelligent Dialing services. The services offered are designed to enhance the quality, availability, and stability of business processes, thereby achieving increased effectiveness and reduced operational costs.
CallMiner is a firm specializing in conversation intelligence with a vision of enhancing customer experience, operational efficacy, and overall business performance. Utilizing artificial intelligence and machine learning, CallMiner has developed an extensive platform permitting companies to analyze customer interactions across various communication channels. The concept is to understand the sentiment and patterns prevailing in conversations. By connecting insights to actions, CallMiner offers businesses an opportunity to identify areas that could benefit from improvement, growth, or substantive change. Industries such as retail, financial services, healthcare and insurance, travel, and hospitality find CallMiner's services relevant.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Invoca focuses on conversation intelligence AI, assisting e-commerce, marketing, and call center groups to drive revenue growth efficiently and profitably. This is achieved through obtaining valuable insights from customer interactions. Invoca facilitates such growth by integrating leading technology platforms to convert conversation data into automated activities so as to improve human interactions and digital touchpoints. This procedure leads to enhanced experiences, increased conversions, and greater revenue. Invoca has collected funding from notable venture capitalists.
Knowlarity is a provider of cloud-based communication solutions primarily focused on the Southeast Asian and Middle Eastern markets. With its headquarters stationed in Singapore, Knowlarity was established in 2009 to offer businesses unique cloud communication technology. One of its significant contributions to the industry is the development of SuperReceptionist, a proprietary customer communication technology platform aimed at accelerating revenue growth for businesses. After its inception, the company expanded globally setting up 8 offices in Southeast Asia and the Middle East, and has established a large team along the way. Knowlarity works with a range of global companies.
Prodigal AI is a firm specializing in the deployment of artificial intelligence, machine learning, and natural language processing in the consumer finance sector. The company, with its headquarters in Mountain View, California, streamlines operations in consumer finance by automating the process of analyzing and learning from calls, emails, texts, and chats. This intent engine forms the basis for Prodigal's core applications, namely ProAssist, ProNotes, and ProInsight. ProAssist aids agents in responding appropriately, ProNotes encapsulates call notes automatically, freeing agents to focus on other tasks, while ProInsight evaluates all calls to minimize risk and enhance quality assurance effectiveness. The ultimate goal is to increase efficiency and reduce complaints and compliance risk.
Xdroid is a company focused on refining customer experience and enhancing contact center performance through AI-based analytics software. By analyzing customer interactions, Xdroid offers consistent and valuable data, providing key information and insights about each conversation. Its goal is to utilize AI technology to streamline communication processes and provide objective analysis across all customer interactions.
Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as well as cloud contact center solutions. They also give much priority to workforce optimization and enhancing the customer service experience. The solutions provided by Alvaria are scalable, resilient and secure, driving the future of customer experience. The name Alvaria is inspired by the Latin word for 'hives', embodying the company's intent to offer solutions that manifest efficiency, accuracy and assured security.
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
Gnani.ai concentrates on the area of deep tech voice first conversational artificial intelligence. It owns exclusive products aimed at providing omnichannel real time authentication, automation, agent assistance, and analytics. The company's principal mission revolves around enabling businesses to create consumer-oriented Conversational AI across diverse channels.