Speech Analytics Platforms Reviews and Ratings
What is Speech Analytics Platforms?
The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions:
-Transcription and metadata for traits of the interaction, including sentiment analysis
-Interface for designing workflows and visualizing data
-Storage and...
Product Listings
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AudioCodes provides advanced communication services and products for the digital workplace used by large multi-national enterprises and tier-1 service providers around the world. AudioCodes enables enterprises and service providers to build and operate all-IP voice...
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Enthu is a company that aids contact centers in enhancing their agent performance. The firm transcribes and analyzes all customer interactions, generating actionable intelligence that enables swift and estimable agent performance improvements. It facilitates faster...
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Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like...
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Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities....
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ZoomInfo is a platform used by businesses globally to enhance their market reach and customer growth. It provides accurate and timely data, insights, and technology to companies, primarily used to increase business efficiency, align sales...
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Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs...
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Observe.AI focuses on enhancing the performance of contact centers through real-time conversation intelligence. The company's solution is founded on a large language model (LLM) with 30 billion parameters, accompanied by an efficient Generative AI engine....
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Tethr is a firm that harnesses the power of artificial intelligence to create actionable business intelligence by analyzing customer interactions. The company provides a platform that uses AI and Machine Learning to examine conversations from...
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The company focuses on optimizing business operations by offering solutions for contact center management, customer service, and collections. Their suite of services includes VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI, and Intelligent Dialing services....
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Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the...
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Invoca focuses on conversation intelligence AI, assisting e-commerce, marketing, and call center groups to drive revenue growth efficiently and profitably. This is achieved through obtaining valuable insights from customer interactions. Invoca facilitates such growth by...
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Knowlarity is a provider of cloud-based communication solutions primarily focused on the Southeast Asian and Middle Eastern markets. With its headquarters stationed in Singapore, Knowlarity was established in 2009 to offer businesses unique cloud communication...
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Prodigal AI is a firm specializing in the deployment of artificial intelligence, machine learning, and natural language processing in the consumer finance sector. The company, with its headquarters in Mountain View, California, streamlines operations in...
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Xdroid is a company focused on refining customer experience and enhancing contact center performance through AI-based analytics software. By analyzing customer interactions, Xdroid offers consistent and valuable data, providing key information and insights about each...
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Alvaria Engagement Analytics
By Alvaria
Alvaria is a company that focuses on both customer experience (CX) and workforce engagement management (WEM). The company's main perspective is to develop innovative technology that serves in the sector of call center software, as...
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Amazon Connect
By Amazon Web Services (AWS)
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Aura365
By Gnani.ai
Gnani.ai concentrates on the area of deep tech voice first conversational artificial intelligence. It owns exclusive products aimed at providing omnichannel real time authentication, automation, agent assistance, and analytics. The company's principal mission revolves around...
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Avaya Experience Platform
By Avaya
Avaya is a global company that provides customer experience solutions that range from contact center to unified communications platforms for organizations of all sizes and industries. The company delivers innovative solutions without disruptions associated with...
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