Product Listings
AudioCodes provides advanced communication services and products for the digital workplace used by large multi-national enterprises and tier-1 service providers around the world. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services.
Googlers is a company that creates products intended to create opportunities for an extensive audience, regardless of their location across the globe. The company values diverse perspectives, imaginations and non-conformity to predefined norms and impossibilities. The goal is to build products while incorporating uniqueness of each individual involved in this process, aiming to make their products accessible and useful to all.
Established in 2016 and based in Kolkata, Mihup operates as a Conversation Intelligence platform committed to uplifting the efficiency of contact centers. Its platform is premised on unique ASR technology, equating to a balanced combination of speed, accuracy, and affordability. Providing services to an array of sectors including BFSI, BPOs, e-commerce, logistics, and automobiles, Mihup's platform has managed over 100 million interactions for businesses of varying sizes. Additionally, being an ISO 27001-certified corporation, Mihup ensures adherence to global information security standards.
Enthu is a company that aids contact centers in enhancing their agent performance. The firm transcribes and analyzes all customer interactions, generating actionable intelligence that enables swift and estimable agent performance improvements. It facilitates faster quality assurance of calls and offers optimal coaching and feedback, leading to enhanced abilities of agents.
Sestek, now under Unifonic, is a globe-spanning business with a focal point on crafting AI-powered solutions for customer service since 2000. The robust R&D team, comprising over 100 engineers, develops dialogue-based products, leveraging technologies like speech recognition, natural language processing, and voice biometrics. The aim is to help transmute the traditional customer service model into a digitized model spanning over 20 countries. Sestek’s product line includes the Knovvu Virtual Agent, which understands customer intent and responds autonomously, thereby increasing self-service efficiency. Another product, Knovvu Analytics, collects and translates complete customer interaction data into usable insights. Lastly, Knovvu Biometrics specializes in rapid caller authorization based on unique voice parameters.
Genesys is focused on improving loyalty and business outcomes for customers and employees. Through its Genesys Cloud platform, Genesys helps organizations worldwide provide empathetic, personalized experiences at scale. With Genesys Cloud, organizations differentiate with the right customer experience at the right time, and drive stronger workforce engagement, efficiency and operational improvements.
Talkdesk is automating the full complexity of modern customer journeys with Customer Experience Automation (CXA). Fragmented, manual workflows are replaced with multi-agent orchestration that drives speed, precision, and efficiency. Powered by the Talkdesk Data Cloud, AI agents act with real-time context to resolve issues and improve over time. Talkdesk helps organizations lower costs, improve outcomes, and modernize service without a full rip-and-replace.
ZoomInfo is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. With notable compliance to both GDPR and CCPA, ZoomInfo also ensures stringent data security and privacy.
Verint delivers customer experience automation. Companies use the Verint Open Platform and Verint's team of AI-powered bots to deliver tangible AI business outcomes across the enterprise. Verint helps brands elevate CX while simultaneously lowering costs and realizing significant ROI and business outcomes now.
CallFinder is an enterprise focusing on cloud-based speech analytics and call scoring technology. The company provides solutions to enhance the performance of agents and automate the process of quality monitoring. The technology that CallFinder uses is versatile and services several industries including retail, wholesale, finance, banking, insurance and utilities among others. CallFinder assists businesses in improving their operations by highlighting issues within customer interactions and identifying areas of improvement. The technology aids in understanding the reasons for customer calls and other critical business insights, which further help enhance compliance rates, call handling operations and in promoting positive call outcomes. The company operates as a division of 800 Response Marketing LLC, which is engaged in creating communication solutions to aid advertising response rates through various telecommunication services.
Observe.AI is the AI agent platform for customer experience. It enables enterprises to deploy AI agents that automate customer interactions, delivering natural conversations for customers with predictable outcomes for the business.
Observe.AI combines advanced speech understanding, workflow automation, and enterprise-grade governance to execute end-to-end workflows with AI agents. It also enables teams to guide and augment human agents with AI copilots, and analyze 100% of human and AI interactions for insights, coaching, and quality management.
Companies use Observe.AI to transform customer experiences every day by accelerating service speed, increasing operational efficiency, and strengthening customer loyalty across every channel.
Tethr is a firm that harnesses the power of artificial intelligence to create actionable business intelligence by analyzing customer interactions. The company provides a platform that uses AI and Machine Learning to examine conversations from phone calls, chats and other customer engagements and automatically generates valuable insights. This eliminates the need for traditional data analysis, simplifying their users' workflows. The company's TethrRX dashboard uses this valuable data to identify potential areas of concern such as customer churn risk, contact center performance, productivity, and customer effort. The primary objective is to provide data-driven insights to improve sales, reduce churn, and lower expenses. Established in 2012 and headquartered in Austin, Texas, Tethr employs a fully remote workforce spread across the United States, emphasizing their dedication to providing a quality service to their users.
Xdroid is a company focused on refining customer experience and enhancing contact center performance through AI-based analytics software. By analyzing customer interactions, Xdroid offers consistent and valuable data, providing key information and insights about each conversation. Its goal is to utilize AI technology to streamline communication processes and provide objective analysis across all customer interactions.
The company focuses on optimizing business operations by offering solutions for contact center management, customer service, and collections. Their suite of services includes VoIP telephony, CRM, Speech Analytics, omnichannel interactions, BI, and Intelligent Dialing services. The services offered are designed to enhance the quality, availability, and stability of business processes, thereby achieving increased effectiveness and reduced operational costs.
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
Calabrio is a company that specializes in the development of workforce performance tools for contact centers. Their main product, Calabrio ONE suite, is designed to enhance customer interactions by analyzing and understanding them fully. The suite achieves this through the use of connected data, AI-powered analytics, automated labor management, and customized training. In addition, Calabrio ONE integrates workforce optimization, agent involvement, and business intelligence solutions into a single, cloud-based package that can evolve with the organization's needs. The objective is to raise the efficiency of the workforce, meet customer demands, and improve overall agent performance.
CallMiner is a firm specializing in conversation intelligence with a vision of enhancing customer experience, operational efficacy, and overall business performance. Utilizing artificial intelligence and machine learning, CallMiner has developed an extensive platform permitting companies to analyze customer interactions across various communication channels. The concept is to understand the sentiment and patterns prevailing in conversations. By connecting insights to actions, CallMiner offers businesses an opportunity to identify areas that could benefit from improvement, growth, or substantive change. Industries such as retail, financial services, healthcare and insurance, travel, and hospitality find CallMiner's services relevant.
Invoca focuses on conversation intelligence AI, assisting e-commerce, marketing, and call center groups to drive revenue growth efficiently and profitably. This is achieved through obtaining valuable insights from customer interactions. Invoca facilitates such growth by integrating leading technology platforms to convert conversation data into automated activities so as to improve human interactions and digital touchpoints. This procedure leads to enhanced experiences, increased conversions, and greater revenue. Invoca has collected funding from notable venture capitalists.
Knowlarity is a provider of cloud-based communication solutions primarily focused on the Southeast Asian and Middle Eastern markets. With its headquarters stationed in Singapore, Knowlarity was established in 2009 to offer businesses unique cloud communication technology. One of its significant contributions to the industry is the development of SuperReceptionist, a proprietary customer communication technology platform aimed at accelerating revenue growth for businesses. After its inception, the company expanded globally setting up 8 offices in Southeast Asia and the Middle East, and has established a large team along the way. Knowlarity works with a range of global companies.