Product Listings
Speech-to-Text is a software developed by Google that enables automatic conversion of spoken language into written text. The software employs machine learning models to transcribe audio into text in real time or from prerecorded files. It supports multiple languages and can recognize various dialects and accents. The software integrates with other applications via application programming interfaces, allowing businesses to process voice commands and transcribe customer interactions. It assists in automating workflows that involve audio inputs, such as call center recordings, dictations, and media content, thereby improving operational efficiency and accessibility for organizations that handle large volumes of spoken information.
VoiceAI Connect is a software developed by AudioCodes that facilitates the integration of conversational AI platforms with enterprise voice networks and communication systems. The software enables connectivity between voice bots, digital assistants and telephony infrastructures, supporting functionalities such as speech recognition, text-to-speech, and natural language understanding. VoiceAI Connect addresses the business need for automated and scalable customer interactions by providing interoperability between AI-driven voice applications and existing PBX or contact center solutions. The software is designed to support multiple communication channels, allowing organizations to streamline call routing, automate responses, and deploy voice services across various environments.
Observe.AI is a software developed for contact centers that utilizes artificial intelligence to analyze customer interactions and agent performance across voice and chat channels. The software converts conversations into actionable insights, allowing organizations to monitor compliance, quality assurance, and sentiment analysis. It provides tools for automating the evaluation of agent responses, identifying coaching opportunities, and streamlining workflow improvements. By aggregating customer and agent data, Observe.AI enables businesses to address operational inefficiencies and enhance overall service delivery while supporting regulatory requirements and consistent service standards.
Mihup Interaction Analytics (MIA) is a conversation analytics application that uncovers valuable customer insights from business conversations, enhancing engagement, service resolutions, and compliance. With audit automation on 100% conversations, it ensures adherence to business and regulatory guidelines, reducing risks and improving operational efficiency.
Leverage Generative AI-powered next-step suggestions to unlock sales, retention, and collection opportunities. MIA delivers post-conversation analysis, optimizes agent performance through personalized coaching, and automates quality audit workflows. Leverage an agile, customizable, and multilingual platform to turn every customer interaction into a strategic business advantage.
Enthu.ai is a speech analytics software designed to analyze and evaluate customer interactions across voice channels. The software leverages artificial intelligence to transcribe conversations, identify keywords, and assess call quality and compliance. It assists businesses in monitoring agent performance, gaining insights into customer sentiment, and improving process adherence. Enthu.ai enables automated tracking of key phrases and topics, which allows organizations to streamline feedback and coaching for their teams. By providing actionable analytics, the software aims to help businesses enhance customer experience, optimize operational efficiency, and ensure adherence to internal and external guidelines within call-driven environments.
Knovvu Analytics is a software developed to analyze and interpret conversational data from voice and digital channels within contact centers and customer service environments. The software provides insights by processing recorded interactions to extract information related to customer sentiment, agent performance, and common interaction topics. It offers capabilities such as speech-to-text transcription, automatic keyword spotting, and emotion detection, which assist in monitoring service quality and evaluating operational efficiency. Businesses use this software to identify trends in customer inquiries and concerns, enhance compliance monitoring, and optimize training programs. The software aims to support informed business decisions through actionable analytics generated from communication records.
Chorus is a conversation analytics and sales enablement software that records, transcribes, and analyzes sales calls and meetings to provide insights into customer interactions. The software offers features such as call recording, automatic transcription, and AI-driven analysis to identify key topics, track deal progress, and monitor sales performance. Teams can use Chorus to assess communication patterns, understand customer needs, and improve training processes. By generating data-driven insights, the software supports sales organizations in optimizing strategies, increasing productivity, and addressing common challenges in client engagement and deal management.
Talkdesk is a software focused on cloud-based contact center operations, enabling businesses to manage and optimize customer interactions across various channels including voice, chat, email, and SMS. The software offers features such as automated workflows, interactive voice response, real-time analytics, and integration capabilities with customer relationship management and workforce management systems. It supports agents in efficiently handling customer inquiries, improving resolution times, and providing consistent communication. Talkdesk software addresses business needs related to customer service operations, scalability, and flexibility, allowing organizations to adapt to evolving communication preferences and operational requirements.
Verint Speech Analytics is a software designed to process and analyze large volumes of recorded customer calls, enabling organizations to identify trends, patterns, and root causes within customer interactions. The software transcribes audio conversations into text and applies advanced algorithms to detect keywords, sentiment, and topics discussed during calls. By providing insights into customer needs and agent performance, the software helps businesses improve service quality, ensure regulatory compliance, streamline operations, and address recurring issues. Its capabilities support performance monitoring, identification of process gaps, and informed decision-making, helping organizations enhance contact center efficiency and address operational challenges.
CallFinder is a software that enables organizations to automatically analyze and monitor voice interactions through speech analytics, call transcription, and automated quality monitoring features. The software identifies key phrases, emotion, and trends within calls to provide insights into customer interactions and agent performance. CallFinder supports organizations seeking to improve call center operations, enhance customer experience, ensure compliance with regulatory standards, and identify training opportunities. The software offers integration capabilities with various telephony systems and provides customizable reporting tools to help businesses address operational inefficiencies and optimize customer support processes.
Genesys Cloud CX is a software that provides a platform for contact center operations and customer experience management. It offers features including omnichannel routing for voice, chat, email, and social interactions, workforce engagement tools, analytics, and automation capabilities. The software enables organizations to manage customer interactions across multiple channels within a single interface and supports integration with enterprise applications. Genesys Cloud CX addresses business needs such as streamlining customer support processes, enhancing agent productivity, and providing real-time visibility into customer engagement metrics. It is designed to help organizations optimize communication workflows and manage high volumes of customer interactions efficiently.
Qualtrics XM Platform is an experience management software designed to collect, analyze, and act on feedback from customers, employees, products, and brand interactions. The software offers features including survey creation, data analytics, real-time dashboards, and advanced reporting to help organizations measure and improve experiences. It enables users to design and distribute surveys across multiple channels, aggregate data from different sources, and use analytics tools to identify patterns and insights. Integration capabilities with other enterprise systems and customizable workflows support process automation. The software aims to help businesses understand key drivers of satisfaction, retention, and engagement by providing actionable insights based on collected data.
Amazon Connect is a cloud-based contact center software designed to facilitate customer engagement through voice and chat channels. The software enables businesses to configure contact flows, manage customer interactions, and integrate with other systems using APIs and built-in integrations. It offers features such as real-time and historical reporting, interactive voice response, automatic call distribution, and agent management tools. Amazon Connect addresses challenges related to scalability, flexibility, and cost management by allowing organizations to set up and modify their contact centers according to operational needs without on-premises infrastructure. The software is utilized to streamline customer service processes, improve efficiency, and centralize support operations.
Tethr Platform is a software designed to analyze customer conversations across various channels such as calls, chats, and emails. The software employs machine learning and natural language processing to identify trends, themes, and actionable insights within large volumes of customer interaction data. It enables organizations to surface key drivers of customer experience, measure operational effectiveness, and monitor compliance through automated conversation scoring and categorization. Tethr Platform provides users with dashboards and reporting tools to help address issues such as customer retention, process improvement, and compliance management by transforming unstructured conversation data into structured intelligence for business decision-making.
VoiceAnalytics is a voice and data analysis platform based on advanced artificial intelligence technology. The system processes and analyzes digitally stored audio and its metadata provided by a customer's recording system.
The platform uses artificial intelligence-based processes to detect the presence and change of emotions and keywords, silence, music, crosstalk, speech rate, and many other valuable parameters in each conversation.
Based on the results of this analysis, it provides insights
in the form of reports, graphic visualizations and overview dashboards.
Using VoiceAnalytics, managers can discover and monitor previously unknown data and quality characteristics for the entire contact center for each group of agents or for specific call categories.
VoiceAnalytics gives them the power to improve: quality monitoring, customer experience, compliance, productivity, revenue generation and agent experience.
Wolkvox Cloud Contact Center is a cloud-based solution for contact centers that integrates Artificial Intelligence, CRM, and automation. The platform allows companies of various sizes and sectors to design agile, automated omnichannel strategies with analytics and integrations that enable monitoring interactions before, during, and after each contact.
Wolkvox Cloud Contact Center is composed of three applications: Wolkvox Manager, Wolkvox Agent, and Wolkvox CRM. Wolkvox Manager is a tool for administrators, allowing user configuration, functionality activation, and operation monitoring. Wolkvox Agent is the agent’s workspace, providing management of multichannel interactions in one place. Wolkvox CRM helps track customer processes, with a focus on sales, customer service, and collections.
Aura is the omnichannel analytics module in Gnani.ai’s unified CX platform. For call interactions, Gnani.ai’s in-house ASR system generates transcripts of call audios. Aura365 analyzes these transcripts to generate deep interaction insights. Text interactions can be analyzed directly by Aura. The generated insights are available on a downloadable dashboard. AURA365 has many features including topic modeling, compliance monitoring, and automated quality assurance. It analyzes agent performance and CSAT at the same time so businesses can make better, more profitable decisions.
Calabrio Analytics software provides organizations with capabilities to assess and interpret contact center interactions through data analysis. The software uses speech and text analytics to extract actionable insights and patterns from customer conversations. It offers features such as call transcription, trend identification, sentiment analysis, and automated categorization of customer interactions. By organizing and examining large volumes of communication data, the software helps businesses identify operational inefficiencies and monitor quality assurance. Calabrio Analytics addresses the challenge of understanding customer needs and agent performance at scale, supporting process improvement and strategic decision making within customer service environments.
CallMiner Eureka Platform is a software designed to analyze customer interactions across multiple communication channels such as voice, chat, email, and social media. The software utilizes speech analytics and natural language processing to transcribe and categorize conversations, enabling organizations to gain insights into customer experience, operational efficiency, and compliance. CallMiner Eureka Platform offers capabilities for real-time and post-interaction monitoring, agent performance evaluation, trend identification, and automated scoring. The software addresses business challenges related to understanding customer needs, improving service quality, and ensuring regulatory adherence by transforming unstructured conversation data into actionable intelligence.