Speech Analytics Platforms Reviews and Ratings

What is Speech Analytics Platforms?

The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions: -Transcription and metadata for traits of the interaction, including sentiment analysis -Interface for designing workflows and visualizing data -Storage and flexible deployment options -Ability to customize speech models, encrypt and redact sensitive data, and integrate with the enterprise ecosystem. Informed application of SA technology capabilities will help customer service and support leaders monitor and evaluate customer interactions to improve customer and employee experience. SA platforms can either be stand-alone analytics platforms with integration capabilities or can be included natively as part of broader customer engagement suites.

Products In Speech Analytics Platforms Market

"Awesome solution for all the customer solution experts and firms"

Wonderful experience. After getting used to this product, we are able to handle our customers in a more effective way.

Read reviews

"Enthu.ai hears you, and tells you more about how you are communicating "

Enthu.AI does what it promises. The transcription accuracy and speaker separation are awesome.

Read reviews

"The Accuracy and Accessibility of Speech to Text Technology "

Using speech recognition software you can convert your speech in to text with the help this you can create interactive presentations

Read reviews
Competitors and Alternatives

Competitor or alternative data is currently unavailable

See All Alternatives

"It is powerful in extracting insights , comes with amazing quality of support."

It is very easy to deploy , with easy learning curve and highly customizable

Read reviews
Competitors and Alternatives
Verint vs AudioCodesSee All Alternatives

"Observe AI: A Comprehensive Tool for Call Data Analysis"

I think observe AI is a good tool overall and it's a good job of capturing data from our calls.

Read reviews
Competitors and Alternatives

Competitor or alternative data is currently unavailable

See All Alternatives

"Platform thar understands the customer"

It's an innovate platform, wich is on its way to contact centers to facilitte cutosmers requirements in an agile and simple way, which manages to understand voice and digital interactions with very good precision.

Read reviews

"Good product to use"

A good product for the organization. Saves time with lot of functionality it has and can be very helpful in complex problems.

Read reviews

"The good and the bad of Speech Analytics."

I think the tool is a good product in Five9's portfolio, but there are definitely additions that could be made to integrate the tool more with CSM applications like ServiceNow.

Read reviews
Competitors and Alternatives
Five9 vs GenesysSee All Alternatives

"Amazing tool to enable sales reps."

I like how it generates summaries at the end of every call with action items. This allows me to see what topics were discussed without needing to listen to the entire call.

Read reviews
Competitors and Alternatives

Competitor or alternative data is currently unavailable

See All Alternatives

"Awesome system that seems to have a pulse on what its user are asking for. "

I have been working with Genesys for almost 2 years now and they continue to improve and offer feature rich updates that enhance the user experience.

Read reviews
Competitors and Alternatives
Genesys vs Five9See All Alternatives

"Brand Engagement"

helpful! the content i pull from the alternatives tab is used in each pitch.

Read reviews
Competitors and Alternatives

Competitor or alternative data is currently unavailable

See All Alternatives

"Great & Customer Centric Software"

it Helps business to extract valuable insights from customer interaction

Read reviews

"Easy to scale up and code to get insight about the VoC"

We are a BPO and we have implemented the solution accros the company in just 2 years with more than 100 clients included.

Read reviews

"Excellent Software for Speech Analysis"

Very precise and accurate software for finding analysis on sample voice data.

Read reviews
Competitors and Alternatives
Prodigal vs Enthu.aiSee All Alternatives
Products 1 - 15