The market for SA platforms in customer service and support is an application that analyzes speech content in customer interactions in real time and postcontact. Vendors providing these services offer the following solutions: -Transcription and metadata for traits of the interaction, including sentiment analysis -Interface for designing workflows and visualizing data -Storage and flexible deployment options -Ability to customize speech models, encrypt and redact sensitive data, and integrate with the enterprise ecosystem. Informed application of SA technology capabilities will help customer service and support leaders monitor and evaluate customer interactions to improve customer and employee experience. SA platforms can either be stand-alone analytics platforms with integration capabilities or can be included natively as part of broader customer engagement suites.
"Awesome solution for all the customer solution experts and firms"
Wonderful experience. After getting used to this product, we are able to handle our customers in a more effective way.
"Enthu.ai hears you, and tells you more about how you are communicating "
Enthu.AI does what it promises. The transcription accuracy and speaker separation are awesome.
"Google Speech-to-Text: The Modern Tool for Content Creation"
Exceptional tool to create content quickly and on the go. Google Speech-to-Text is so useful for many applications in my job, from capturing my thoughts post meeting to recording interviews, it makes me so much more efficient and saves me considerable time on a daily basis. I like how background noise doesn't affect its transcription
Competitor or alternative data is currently unavailable
See All Alternatives"Unveiling a User-Friendly Interface with AI-Powered Features"
It has become a more understandable and easier-to-use product with the new user-friendly interface. With AI, you can get call summary and subject headings support
"Learning from Colleagues Through Shared Call Records"
We've been using this system for a while now and I've liked my experience thus far. Chorus.ai has made it much easier to review calls and get feedback which is very useful when you are trying to improve.
Competitor or alternative data is currently unavailable
See All Alternatives"It is powerful in extracting insights , comes with amazing quality of support."
It is very easy to deploy , with easy learning curve and highly customizable
"Observe AI: A Comprehensive Tool for Call Data Analysis"
I think observe AI is a good tool overall and it's a good job of capturing data from our calls.
Competitor or alternative data is currently unavailable
See All Alternatives"Platform thar understands the customer"
It's an innovate platform, wich is on its way to contact centers to facilitte cutosmers requirements in an agile and simple way, which manages to understand voice and digital interactions with very good precision.
"Good product to use"
A good product for the organization. Saves time with lot of functionality it has and can be very helpful in complex problems.
"The good and the bad of Speech Analytics."
I think the tool is a good product in Five9's portfolio, but there are definitely additions that could be made to integrate the tool more with CSM applications like ServiceNow.
"Strong Analytical Capabilities: A New Driver in the Industry"
Strong Analytical capabilities, engagement with business , strong roadmap, driver of industry
"Awesome system that seems to have a pulse on what its user are asking for. "
I have been working with Genesys for almost 2 years now and they continue to improve and offer feature rich updates that enhance the user experience.
"Brand Engagement"
helpful! the content i pull from the alternatives tab is used in each pitch.
Competitor or alternative data is currently unavailable
See All Alternatives"Great & Customer Centric Software"
it Helps business to extract valuable insights from customer interaction
"Easy to scale up and code to get insight about the VoC"
We are a BPO and we have implemented the solution accros the company in just 2 years with more than 100 clients included.
"Excellent Software for Speech Analysis"
Very precise and accurate software for finding analysis on sample voice data.