Name: VoiceAI Connect
Rating: 4.1 (15 reviews)

Overview

Product Information on VoiceAI Connect

Updated 13th October 2025

What is VoiceAI Connect?

VoiceAI Connect is a software developed by AudioCodes that facilitates the integration of conversational AI platforms with enterprise voice networks and communication systems. The software enables connectivity between voice bots, digital assistants and telephony infrastructures, supporting functionalities such as speech recognition, text-to-speech, and natural language understanding. VoiceAI Connect addresses the business need for automated and scalable customer interactions by providing interoperability between AI-driven voice applications and existing PBX or contact center solutions. The software is designed to support multiple communication channels, allowing organizations to streamline call routing, automate responses, and deploy voice services across various environments.

Overall experience with VoiceAI Connect

PROGRAM COORDINATOR

Gov't/PS/ED <5,000 Employees, Education

FAVORABLE

“Customer service in a new package.”

4.0

May 29, 2024

VoiceAI Connect has improved and simplified the process for our customer representation and voice processes. It has a smooth way to integrate bots, which is perfect for customer service.

There are no reviews in this category.

CRITICAL

About Company

Company Description

AudioCodes provides advanced communication services and products for the digital workplace used by large multi-national enterprises and tier-1 service providers around the world. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services.

Company Details

Company type

Public

Year Founded

1993

Head office location

Israel

Number of employees

501 - 1000

Website

https://www.audiocodes.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: VoiceAI Connect

Performance of VoiceAI Connect Across Market Features

VoiceAI Connect Likes & Dislikes

It has a built-in and self-service portal. This software is a robust tool used to enhance user experience, also, it minimizes the cost of voice services.

Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great!

1. Voice Bot use case and Virtual Agent 2. Conversational IVR to make customers engaged on a call 3. Agent Assist and Customer Out call is made easier 4. This allows you to pick the best provider for Bot Framework and Speech Services

Customization needs to be improved in order to achieve higher results.

Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area..

1. We face glitches with the Loss of Connectivity to Customers at times 2. Bot Framework Services error happens in rare cases which are minimal and the rectification also 3. when an error occurs in the Voice AI during the Ongoing Call and then it leads to Disconnection of the Conversation with the Bot

Top VoiceAI Connect Alternatives

Peer Discussions

VoiceAI Connect Reviews and Ratings

Recommended Gartner Insights

Market Guide for Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)

Gov't/PS/Ed

Education

Review Source

Customer service in a new package.

May 28, 2024

INSIGHTS & STRATEGY

50M-1B USD

Media

Definitely reccomend!

Jan 10, 2023

Overall the tool works fine - it delivers on the promise on automating Voice comms across some of the company Customer Service experience, increasing speed at which you can resolve problems

ASSISTANT MANAGER

Consumer Goods

Voice AI Connect Review

Nov 24, 2022

Overall We can tell that in Food & Beverages Manufacturing industry consumer and Customer support is made easier by Voice AI Connect the recent features like Artificial Intelligence, Speech recognition and Generation and also Natural Language Understanding Co-related to voice Bots are recommended features by customer experience team and I can say its worth for Money, one of the most liked feature is Audio codes the voice AI creates a communication hub between any bot framework and cloud telephony software

DESIGNER

1B-10B USD

Overall a Good product for Voice based BOT Interactions !

Nov 27, 2022

Allows me to use Bot feature for Telephony easily for providing customer support and solutions with Easy Integration with BOT Framework in my organization

Finance Associate

Finance (non-banking)

Awesome solution for all the customer solution experts and firms

5.0

Nov 21, 2022

Wonderful experience. After getting used to this product, we are able to handle our customers in a more effective way.