Overview
Product Information on VoiceAI Connect
What is VoiceAI Connect?
VoiceAI Connect Pricing
Overall experience with VoiceAI Connect
“Customer service in a new package.”
About Company
Company Description
AudioCodes provides advanced communication services and products for the digital workplace used by large multi-national enterprises and tier-1 service providers around the world. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact centers, and hosted business services.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: VoiceAI Connect
Performance of VoiceAI Connect Across Market Features
VoiceAI Connect Likes & Dislikes
It has a built-in and self-service portal. This software is a robust tool used to enhance user experience, also, it minimizes the cost of voice services.
Surprised with how well it works, and how unaffected the user experience seems to be after implementation. Easy to use, and low maintenance. Great!
1. Voice Bot use case and Virtual Agent 2. Conversational IVR to make customers engaged on a call 3. Agent Assist and Customer Out call is made easier 4. This allows you to pick the best provider for Bot Framework and Speech Services
Customization needs to be improved in order to achieve higher results.
Integration with other tools could be better, specially when compared to some competitors, but it's something the company is working on. Voice Biometrics I haven't experience with yet, but seems a dangerous area..
1. We face glitches with the Loss of Connectivity to Customers at times 2. Bot Framework Services error happens in rare cases which are minimal and the rectification also 3. when an error occurs in the Voice AI during the Ongoing Call and then it leads to Disconnection of the Conversation with the Bot
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Peer Discussions
VoiceAI Connect Reviews and Ratings
- PROGRAM COORDINATORGov't/PS/EdEducationReview Source
Customer service in a new package.
VoiceAI Connect has improved and simplified the process for our customer representation and voice processes. It has a smooth way to integrate bots, which is perfect for customer service. - INSIGHTS & STRATEGY50M-1B USDMediaReview Source
Definitely reccomend!
Overall the tool works fine - it delivers on the promise on automating Voice comms across some of the company Customer Service experience, increasing speed at which you can resolve problems - ASSISTANT MANAGER50M-1B USDConsumer GoodsReview Source
Voice AI Connect Review
Overall We can tell that in Food & Beverages Manufacturing industry consumer and Customer support is made easier by Voice AI Connect the recent features like Artificial Intelligence, Speech recognition and Generation and also Natural Language Understanding Co-related to voice Bots are recommended features by customer experience team and I can say its worth for Money, one of the most liked feature is Audio codes the voice AI creates a communication hub between any bot framework and cloud telephony software - DESIGNER1B-10B USDMediaReview Source
Overall a Good product for Voice based BOT Interactions !
Allows me to use Bot feature for Telephony easily for providing customer support and solutions with Easy Integration with BOT Framework in my organization - Finance Associate50M-1B USDFinance (non-banking)Review Source
Awesome solution for all the customer solution experts and firms
Wonderful experience. After getting used to this product, we are able to handle our customers in a more effective way.