Chorus

The best part of Chorus was the automated recording and not not requiring to press record all the time. It was always present on our calendar invites with the syncing. I did not require to take notes during my meeetings and could focus on the subtle nuances and follow-up questions which helped to have more meanful and engaging conversations. Its integration with Salesforce was also a good add-on. Some of the issues faced include transcription errors in the AI summaries. It also failed to detect local dialects or foregn dialects without errors. The learning curve for analytics and usage is quite steep with a cluttered UI. Also, the lack of detailed sentiment analytics or nuanced insights from call recordings for feedback and coaching was detrimental. This may have a reason why our organization planned to move to a different vendor.