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  3. Chorus
Logo of Chorus

Chorus

byZoomInfo
in Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)
4.3

Overview

Product Information on Chorus

Updated 13th October 2025

What is Chorus?

Chorus is a conversation analytics and sales enablement software that records, transcribes, and analyzes sales calls and meetings to provide insights into customer interactions. The software offers features such as call recording, automatic transcription, and AI-driven analysis to identify key topics, track deal progress, and monitor sales performance. Teams can use Chorus to assess communication patterns, understand customer needs, and improve training processes. By generating data-driven insights, the software supports sales organizations in optimizing strategies, increasing productivity, and addressing common challenges in client engagement and deal management.

Chorus Pricing

Chorus software from ZoomInfo uses a subscription-based pricing model with tiered plans based on the number of users and feature access such as conversation intelligence and analytics capabilities with pricing available upon request or through custom quotes depending on organizational needs.

Overall experience with Chorus

Account Manager
3B - 10B USD, IT Services
FAVORABLE

“Automated Note-Taking Enhances Focus, but Bugs Disrupt Call Recordings in Chorus”

5.0
Mar 24, 2026
Chorus has been extremely valuable for when I'm preparing for calls. I enjoy the pre-meeting overview and the post meeting wrap up with my action items.
Account Executive
50M - 250M USD, Software
CRITICAL

“Chorus Plagued by Bugs and Glitches, Hindering Reliable Call Capture and Insights”

2.0
Feb 2, 2026
At the beginning of using Chorus I thought it was So cool to have calls recorded and be able to take notes on those calls. However, over time I realized there were so many bugs, glitches, and probably 2/5 calls didn't record at all.

About Company

Company Description

Updated 18th March 2025

ZoomInfo is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller. With notable compliance to both GDPR and CCPA, ZoomInfo also ensures stringent data security and privacy.

Company Details

Updated 18th March 2025
Company type
Public
Year Founded
2007
Head office location
Vancouver, United States
Number of employees
1001 - 5000
Website
http://zoominfo.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Chorus Reviews and Ratings

4.3

(20 Ratings)

Rating Distribution

5 Star
50%
4 Star
35%
3 Star
10%
2 Star
5%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.3

Service & Support

4.1

Product Capabilities

4.2

Filter Reviews
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Most helpful
Last 12 Months
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Reviewer's Company Size
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Reviewer's Job Function
  • Account Manager
    1B-10B USD
    IT Services
    Review Source

    Automated Note-Taking Enhances Focus, but Bugs Disrupt Call Recordings in Chorus

    5.0
    Mar 24, 2026
    Chorus has been extremely valuable for when I'm preparing for calls. I enjoy the pre-meeting overview and the post meeting wrap up with my action items.
  • Account Executive
    50M-1B USD
    Software
    Review Source

    Chorus Plagued by Bugs and Glitches, Hindering Reliable Call Capture and Insights

    2.0
    Feb 2, 2026
    At the beginning of using Chorus I thought it was So cool to have calls recorded and be able to take notes on those calls. However, over time I realized there were so many bugs, glitches, and probably 2/5 calls didn't record at all.
  • Customer Service & Support Associate
    1B-10B USD
    Software
    Review Source

    Sales Coaching Improved but Platform Faces Criticism for Call Recording Shortcomings

    5.0
    Apr 27, 2026
    Conversational intelligence platform, highlinght its ability to enhance productivity and sales coaching.
  • CUSTOMER SUCCESS MANAGER
    50M-1B USD
    Software
    Review Source

    Meeting Summaries Deliver Accurate Results Across Languages and Complex Topics

    5.0
    May 7, 2026
    Fantastic tool - meeting summaries are really impressive.
  • DIRECTOR OF SALES OPERATIONS
    50M-1B USD
    Services (non-Government)
    Review Source

    Understanding the Limitations of Chorus in Context Recognition

    3.0
    Apr 22, 2025
    Chorus does a good job with the basic functionality of call recording and screening. If you are looking for something that is more advanced and will help guide you/be able to work in the gray area then you may be disappointed, but if you know what you're looking for with your triggers and have a simple integration then it checks all the boxes.
Showing Result 1-5 of 20

Recommended Gartner Insights

  • Market Guide for Speech Analytics Platforms (Transitioning to Conversation Analytics Platforms)
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Reviewer Insights for: Chorus
Performance of Chorus Across Market Features

Chorus Likes & Dislikes

Like

What I like most about using Chorus is that I can stay present during my calls. Knowing Chorus is taking notes and will send me my follow-up action items, I'm not worried about taking notes and I can focus on my customer.

Like

Ability to capture calls and mark points of interest.

Like

Ability to enhance by allowing users to stay on during the call while AI handles note taking

Dislike

What I dislike about Chorus is that there are some glitches and bugs. Things like calls not recording or being glitchy can occur and can disrupt your work flow.

Dislike

Constantly not recording calls. Major integration issues. Lack of helpful insights when navigating issues. Many bugs and glitches only admins could fix. User interface and overall experience was poor.

Dislike

Specifically, the failure to record calls and bugs in the interface.