Overview
Product Information on Gong
What is Gong?
Gong Pricing
Overall experience with Gong
“A true partner rather than just a provider”
“Integration With SFDC Praised, While Summary Accuracy Remains a Key Issue”
About Company
Company Description
The Gong Reality Platform™ autonomously empowers customer-facing teams to take advantage of their most valuable assets – customer interactions, which the Gong platform captures and analyzes. Gong then delivers insights at scale, enabling revenue and go-to-market teams to determine the best actions for repeatable winning outcomes.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Gong
Deciding Factors: Gong Vs. Market Average
Performance of Gong Across Market Features
Gong Likes & Dislikes
Integrations are surely one of Gong's key strengths - both out of the box and through the API, we're able to pull data into places and use it to make every day business decisions. The ease of use is also a huge win - the moment you have reps come to you with updates they've found before you've had a chance to find them yourself, you know it's an embedded tool. The speed of development is also a standout - it feels like every week there's something new!
1. The UX is intuitive 2. I like the integration with SFDC so Gong calls are part of the customer or partner record 3. Automation for sharing is very convenient
I really love the fact that I can go in and ask a question about any call and Gong will have the answer for me with a direct timestamp for where it found said answer - for example, I can ask Gong AI if the client had any hesitations when I brought up the price and it will provide me with all of the possible hesitations despite never using the word 'hesitation' in the call. I also love the follow-up email generator and the ability to specify if it needs to be more action-oriented. I also love the pre-call research function.
As expected, some things are 'Gong exclusive' which can make having reps working out of one place tricky - we'd love to be able to pull deal score (and details) into our CRM. Other than that, sometimes the new developments can feel a little all at once, and it'd be great to understand the workflows behind them more - I love the speed at which releases become available, but understanding where they fit for best results would be great.
1. The accuracy of the summaries and action items 2. The dependency on the hosts to admit the Gong agent
One of the things that can be irksome to myself and my clients is that the Gong call recorder will announce itself despite having been on the call for several minutes and it will often times interrupt someone that was talking. When it interrupts a client, that can be unprofessional and rude. I also wish the follow-up email generator had the ability to have more robust emails. I can only think of those two negatives!
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Peer Discussions
Gong Reviews and Ratings
- Sales Manager50M-1B USDSoftwareReview Source
A true partner rather than just a provider
Gong really feels like a platform you partner with, not just a platform you buy. From the proactive customer team, the truly wonderful sales team to the responsive support team, we're making incremental business change after every conversation. The platform not only allows us insights into the things that matter most, but also helps our reps save time on every interaction, and sell more and more effectively with every product release. - Business Development Associate50M-1B USDSoftwareReview Source
Timestamped Answers and Automatic Research Streamline Calls with Minor Annoyances
Gong is such a low-maintenance tool that I can set it up to work exactly how I need it to. It automatically records all of my calls so I can review them, provides a robust breakdown of all previous interactions so I don't have to spend a lot of time doing research before my calls, and gives a great breakdown of the call I just had so I can follow up with the client in a seamless way. It really acts like an assistant for me so I can spend my time on revenue-generating activity. - Business Development Associate10B+ USDRetailReview Source
Gong makes sales calls easier and delivers insights for better results
Gong makes sales calls easier and delivers insights for better results - Customer Service & Support Associate1B-10B USDSoftwareReview Source
Comprehensive Call Insights With AI Integration Enhance Customer Success Workflows
What I like most is that I can watch call recordings, get summaries, and see the transcripts. It's visually appealing and easy to use. I wish I had a tool like gong when I used to work as an SDR. - Director of Sales50M-1B USDSoftwareReview Source
The Right Mix of Detail, Insight, and Interactivity Can Unlock Potential for Go-To-Market Teams
Gong gives us insights that turn the art of conversation into a science, we use the tool throughout our go-to-market approach and often rely on it as a mechanism to onboard new hires and ramp them faster.