Overview
Product Information on Amazon Connect
What is Amazon Connect?
Amazon Connect Pricing
Overall experience with Amazon Connect
“"Amazon Connect: La solucion en la nube que transforma tus centros de contacto"”
“クラウド型コンタクトセンターの導入コストと運用柔軟性の評価”
About Company
Company Description
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Amazon Connect
Reviewer Insights for: Amazon Connect
Deciding Factors: Amazon Connect Vs. Market Average
Performance of Amazon Connect Across Market Features
Amazon Connect Likes & Dislikes
Una de sus funciones de gran ayuda es la integracion que tiene con IA, puedes utilizar chatbots, analisis de voz entre otros. No es necesario invertir en infraestructuras complejas y costosas para utilizar este servicio. Todo se gestiona a traves de la nueva, lo cual facilita su configuracion y monitoreo.
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Un punto de mejora podria ser ciertas limitaciones de personalizacion, ya que pueden resultar menos atractivas o limitadas si las comparamos con otras soluciones.
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Peer Discussions
Amazon Connect Reviews and Ratings
- IT Security & Risk Management Associate50M-1B USDBankingReview Source
"Amazon Connect: La solucion en la nube que transforma tus centros de contacto"
Mi experiencia con Amazon Connect fue muy positiva, este servicio resulta ser muy flexible y excelente para gestionar centros en la nube, es funcional tanto en pequeñas como grandes empresas sin necesidad de contar con equipos fisicos ni estructuras complejas, ademas la integracion con otras soluciones de AWS son de gran ayuda para realizar una automatizacion y analisis de datos. - IT Associate50M-1B USDServices (non-Government)Review Source
追加開発不要な分析画面と頻繁なアップデートへの適応の難しさ
直感的で操作しやすくわかりやすいUIが良いです。管理者にも現場の利用者にも受け入れられやすく導入のハードルが下がります。 - IT SERVICES ASSOCIATE<50M USDIT ServicesReview Source
クラウド型コンタクトセンターの導入コストと運用柔軟性の評価
クラウド型で柔軟に拡張ができて導入運用コストを抑えながらも高品質なコンタクトセンターのサービスが可能となる - Associate50M-1B USDMiscellaneousReview Source
PoCが上手くいくことを願っている
現在自社のオンプレミスとの接続PoC中でこれから本格的に導入できる日を楽しみにしています。今はネットワークの問題でストップしているけどね、、 - Chief Information OfficerGov't/PS/EdGovernmentReview Source
Amazon Connect Enables Automated Service Requests Without Human Agent Intervention
The Amazon professional services team worked diligently to address SOW gaps to ensure we were successful in our implementation and launch of the product. They did this without increasing the overall cost of the project or delaying the delivery of the project.