Amazon Connect Reviews & Ratings 2025

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Genesys Cloud CX

4.6

これまでオンプレミスのPBXを利用してコールセンターを稼働していましたが、近年の時代背景に合わせてクラウド化を検討しました。GenesysCloudは他社製品と比較して圧倒的に機能が豊富で、オムニチャネルでお客様へアプロ―チ・コンタクトできる点が魅力です。また、昨今のAI技術の導入においても他社コールセンターシステムの追随を許さず、CXだけでなく、EXの改善もすることが出来、総合的な体験としてコールセンタープラスアルファの満足度が得られています。Read all insights and reviews for Genesys Cloud CX

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2. Talkdesk

By Talkdesk

4.4

(807 Ratings)

So far, the experience has been wonderful. Exceptional traits of this business relationship: - receptiveness to feedback (Talkdesk is extremely open to customer feedback and takes all suggestions into consideration); - plenty of training material (Talkdesk Academy) and reference material (knowledge base and data dictionary); - frequent updates, including quality of life enhancements. We love meeting with our Technical Account Manager and our Customer Success Manager frequently. Everyone at Talkdesk is friendly and supportive. We were really impressed with how skilled our Technical Account Manager is with the platform - he's not just pointing us to other resources, he understands the platform comprehensively and has helped us resolve several situations effortlessly. Also, Talkdesk quickly resolves major outages. Their communication is amazing - as long as you sign up for alerts on their Status Page, you'll be notified the moment a global issue has been identified and they update every 10-15 mins (which is great for those anxious team members who need frequent updates). This has been a great partnership and we are looking forward to leveling up our business with Talkdesk.Read all insights and reviews for Talkdesk

Where Amazon Connect Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
Better evaluation and contracting

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3. Five9 Intelligent CX Platform

By Five9

4.5

(707 Ratings)

Working with the Five9 intelligent CX Platform really changed how we handled customer service in our contact center. It helped us quickly connect customers to the right agents by looking at things like agent skills, schedules, and location, which made our service much faster. The system worked smoothly with our existing CRM, so our agents could easily see customer details and focus more on solving problems instead of searching for information. One of the things I really liked was how flexible the system was-we could easily make changes when our team structure or call flow needed updates, and the platform kept up without delays. We did run into some small call quality problems along the way, but we were able to fix those with simple adjustments. Overall, Five9 made our customer service stronger and helped our agents work more efficiently. Read all insights and reviews for Five9 Intelligent CX Platform

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4. CXone Mpower

By NICE

4.6

(526 Ratings)

Overall the experience has been good. We've had the kinds of challenges any large vendor implementation is prone to-- staff turnover, product changes, sales promises versus operational reality. The NICE team is committed to making it right when they have a service issue, and for the most part we are very happy with our purchase. We purchased many of the CXOne Mpower suite modules. Read all insights and reviews for CXone Mpower

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5. Vonage Contact Center

By Ericsson (Vonage)

4.3

(354 Ratings)

We like using the product. Team is helpful in answering questions and escalating issues when needed.Read all insights and reviews for Vonage Contact Center

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6. Dialpad Support

By Dialpad

4.5

(315 Ratings)

Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support Read all insights and reviews for Dialpad Support

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7. storm CONTACT

By Content Guru

4.8

(234 Ratings)

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. Read all insights and reviews for storm CONTACT

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8. Webex Contact Center

By Cisco Systems

4.6

(233 Ratings)

It is one of the most inclusive platforms for contact centers. When you see how easy it is to manage, build and deploy, you will have earned the highest praise from your admins. It is very flexible and comes with more than enough embedded solutions and partners that its no wonder it has been chosen in the top. We have been on this now for almost four years coming from on premise. The support and resources for gaining the best use and deployment is extremely deep with their engineers and sales and support.Read all insights and reviews for Webex Contact Center

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