Amazon Connect Alternatives

4.5(868 Ratings)

Considering alternatives to Amazon Connect? See what this market Amazon Connect users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Amazon Connect compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Genesys Cloud CX

4.6

Our experience with Genesys Cloud has been a journey of moving from reactive handling to proactive orchestrating. For years, we operated within the constraints of a "toggle tax," where our agents' energy was spent fighting fragmented systems rather than those complexities that required more of a human heart. By shifting our philosophy and treating Genesys as an orchestration engine, we bridged the gap between rigid information and human intuition. The result is a system that "thinks" before it acts, using Architect’s AI to effectively clear the noise of the workload. We thrived, turning a high-pressure volume and recall season into a record-breaking productivity and agent morale. Genesys didn't just give us a new tool; it gave us a way to protect the people on both ends of the line.

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2. Five9 Intelligent CX Platform

4.5

Every company has their good and bad days, but Five9 is truly a partner to help you through the bad days and make the good days even better! Their Technical Account Manager team has truly incredible talent that stands beside you and helps you do what you need to do. They are responsive and work with you to make your environment the best it can be! The implementation was a little rocky but that was years ago and with different team members. Our representative, is truly a partner to us, and we have mentioned on several occasions that we consider him to be an honorary member of our team at our company because of how dedicated and reliable his support is for us. Working with Five9 has been an incredible experience for us as a company and they continue to work with us through our projects today!

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Where Amazon Connect Scored Higher

Better at delivery and execution
Easier to integrate and deploy
Better evaluation and contracting

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3. Talkdesk

4.4

From initial engagement Talkdesk were really easy to collaborate with and we got the best feel from compared to other vendors. It definitely feels like a partnership and a product that is evolving quickly. We are very happy with the decision we made in going with Talkdesk (and Call Tower as the Telephony provider). Talkdesk really helped us find a solution that matched our specific use cases and are fantastic to work with. For a company that had come from legacy tech it was a whole new world for us and trying to find the right configuration of the solution and understanding what we were buying was a challenge for us. We learned and ended up investing more than planned but the investment is definitely worth it and will be transformational for us.

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Where Amazon Connect Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
Better evaluation and contracting

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4. NiCE CXone

4.7

My overall experience with nice NICE CXone Mpower has been outstanding which is why I confidently rated it at 5 the platform has proven to be incredibly useful and impactful in my daily work offering both the functionality and depth needed to support our quality initiatives what truly stands out is the strength of the Mpower community its supportive collaborative and full of knowledgeable professionals who are always willing to share insights and best practices the learning resources provided through in power have been invaluable in guiding me through the tools capabilities and helping me take full advantage of its features in addition the staff at NICE have consistently gone above and beyond to offer guidance answer questions and ensure I'm set up for success their responsiveness and genuine investment in user success make a real difference overall it's been a winning experience in the combination of a powerful tool strong community and exceptional support sets NICE CXone apart

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Where Amazon Connect Scored Higher

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5. Vonage Contact Center

By Ericsson (Vonage)

4.3

Vonage VCC has been a reliable and effective communication platform for our organization. The system is easy to manage, offers strong reporting capabilities, and has helped improve call routing and overall communication workflows.

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Where Amazon Connect Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
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6. Dialpad Support

4.5

We have experienced great success with Dialpad as our dialing service! Our ability to increase productivity in the office through automatic analytics updates has simplified tracking call goals and productivity targets.

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7. Webex Contact Center

By Cisco Systems

4.7

Our experience with Webex Contact Center has been positive overall. The platform improved channel routing, daily agent handling, and operational visibility. Connectivity has been reliable in most cases, and the agent applications helped our teams manage customer interactions more efficiently. Workforce management and knowledge management features also supported smoother coordination between teams, although some reporting configurations still require extra effort.

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8. storm CONTACT

By Content Guru

4.8

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. CG prioritizes stability while driving their products forward with constant improvement. They are open to feedback and implement positive changes rapidly to support all of their users.

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