Name: Review of Sprinklr Service
Item: Sprinklr Service
Rating: 4.4
Author: Verified Reviewer

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Genesys Cloud CX

By Genesys

4.6

(1019 Ratings)

Until now, we had been running our call center using an on-premise PBX, but in line with the current social climate, we considered moving to the cloud. GenesysCloud has an overwhelmingly richer range of features than other companies' products, and its appeal lies in its ability to approach and contact customers via omnichannel. Furthermore, the recent introduction of AI technology leaves other companies' call center systems in a league of their own, allowing us to improve not only CX but EX as well, resulting in a comprehensive experience that goes beyond call center satisfaction.

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2. Five9 Intelligent CX Platform

By Five9

4.5

(867 Ratings)

Every company has their good and bad days, but Five9 is truly a partner to help you through the bad days and make the good days even better! Their Technical Account Manager team has truly incredible talent that stands beside you and helps you do what you need to do. They are responsive and work with you to make your environment the best it can be! The implementation was a little rocky but that was years ago and with different team members. Our representative, is truly a partner to us, and we have mentioned on several occasions that we consider him to be an honorary member of our team at our company because of how dedicated and reliable his support is for us. Working with Five9 has been an incredible experience for us as a company and they continue to work with us through our projects today!

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3. Talkdesk

By Talkdesk

4.4

(824 Ratings)

From initial engagement Talkdesk were really easy to collaborate with and we got the best feel from compared to other vendors. It definitely feels like a partnership and a product that is evolving quickly. We are very happy with the decision we made in going with Talkdesk (and Call Tower as the Telephony provider). Talkdesk really helped us find a solution that matched our specific use cases and are fantastic to work with. For a company that had come from legacy tech it was a whole new world for us and trying to find the right configuration of the solution and understanding what we were buying was a challenge for us. We learned and ended up investing more than planned but the investment is definitely worth it and will be transformational for us.

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4. NiCE CXone

By NiCE

4.7

(554 Ratings)

My overall experience with nice NICE CXone Mpower has been outstanding which is why I confidently rated it at 5 the platform has proven to be incredibly useful and impactful in my daily work offering both the functionality and depth needed to support our quality initiatives what truly stands out is the strength of the Mpower community its supportive collaborative and full of knowledgeable professionals who are always willing to share insights and best practices the learning resources provided through in power have been invaluable in guiding me through the tools capabilities and helping me take full advantage of its features in addition the staff at NICE have consistently gone above and beyond to offer guidance answer questions and ensure I'm set up for success their responsiveness and genuine investment in user success make a real difference overall it's been a winning experience in the combination of a powerful tool strong community and exceptional support sets NICE CXone apart

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5. Vonage Contact Center

By Ericsson (Vonage)

4.3

(373 Ratings)

Vonage VCC has been a reliable and effective communication platform for our organization. The system is easy to manage, offers strong reporting capabilities, and has helped improve call routing and overall communication workflows.

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6. Dialpad Support

By Dialpad

4.5

(325 Ratings)

We have experienced great success with Dialpad as our dialing service! Our ability to increase productivity in the office through automatic analytics updates has simplified tracking call goals and productivity targets.

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7. Webex Contact Center

By Cisco Systems

4.7

(262 Ratings)

As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer.

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8. storm CONTACT

By Content Guru

4.8

(238 Ratings)

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards.

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