Name: storm CONTACT
Rating: 4.8 (244 reviews)

Overview

Product Information on storm CONTACT

Updated 16th October 2025

What is storm CONTACT?

Content Guru is a global provider of enterprise-grade cloud Customer Experiences (CX) and AI provision. Content Guru’s storm platform supports mission-critical CX for the organizations globally in the public and private sectors. storm is trusted by blue-light services, delivering high reliability, scalability and functionality. Through brain, AI services provide automated and human-assist capabilities to bolster CX performance before, during and after an interaction.

Overall experience with storm CONTACT

Director of Operations

<50M USD, Energy and Utilities

FAVORABLE

“Platform Stability and Ease of Use Stand Out in CCaaS Solution Experience”

5.0

Dec 17, 2025

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards.

Manager, Customer Service and Support

<50M USD, Banking

CRITICAL

“STORM review ”

3.0

Jan 5, 2026

Overall , I am satisfied with the performance of the product and that it meets our business needs

About Company

Company Description

Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It helps organizations improve their Customer Experience through areas such as digital channel shift, intelligent automation, customer data platforms and digital customers.

Company Details

Company type

Private

Year Founded

2005

Head office location

Bracknell, United Kingdom

Number of employees

201 - 500

Website

http://www.contentguru.com

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User Sentiment About storm CONTACT

Reviewer Insights for: storm CONTACT

Deciding Factors: storm CONTACT Vs. Market Average

Performance of storm CONTACT Across Market Features

storm CONTACT Likes & Dislikes

The Content Guru Team places high value on platform stability. Uptime is paramount in our business and so is a working phone system. The implementation team was incredible! reps are true professionals who helped navigate the implementation process expeditiously. This was the smoothest phone system transition I have ever experienced. Support before, during, and since implementation has been outstanding with daily and weekly calls initially, and now monthly calls to ensure we are getting the most out of the STORM system. Their system upgrade and change management process is great. They fully vet and QA developments before implementing system changes. We get notified when they plan to implement changes and upgrades to the system and are given a window for the work to take place with impact expectations. Full disclosure, these notifications are often multiple times a week because they are constantly improving the system. At the end of the day, I can confidently say that STORM is the most stable CCaaS solution I have ever used. Since they are on a private cloud, the buck stops with them.

Help guides are useful to troubleshoot and navigate when creating reports and allow independence , also training is comprehensive and tailored to your needs. Team are friendly, supportive and engaging

It's a reliable cloud based system which we can scale to our demand and it's modular design means we only need to choose the features we need and want. It supports IVR ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly.

The ala cart license model can make it a little more difficult to ensure the system can complete all the tasks or processes experienced in the demos. They are very accommodating with adding any missing licenses along the way.

some delay in response to queries and minimal real time support- this would assist fixing issues/troubleshooting rather than providing examples that then becomes unable to replicate

The licencing model can be quite confusing but the Content Guru team have always been hand to support our understanding.

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Peer Discussions

storm CONTACT Reviews and Ratings

Recommended Gartner Insights

<50M USD

Energy and Utilities

Review Source

Platform Stability and Ease of Use Stand Out in CCaaS Solution Experience

MANAGER, CUSTOMER SERVICE AND SUPPORT

1B-10B USD

Banking

Storm - An intelligent solution for modern Contact Centres.

Nov 6, 2025

Content Guru provide a reliable, scalable and intelligent Contact Centre solution. I'm a Contact Centre Manager for a pension fund and our teams rely on Content Guru's Storm Platform to manage our member communications efficiently and with excellence. The system itself is reliable, has omnichannel capability, it has an intelligent routing system and some really good AI capabilities including live transcription of calls. The interface is user friendly for all users including agents, team leaders and managers, QA, administrators and even IT support. The reporting tools are easy to use once you get used to it. It's adjustable to get the exact data we need from basic SLA's and agent performance to creating visual graphs for service demand. The Content Guru team are highly attentive and are quite proactive, especially in recent months offering responsive support and working closely with me and my team to optimise the use of Storm for our operations.

Cto

Gov't/PS/Ed

IT Services

Flexible and Innovative Contact Centre Solution.

Mar 25, 2026

Content Guru have been innovative and flexible in their engagement with us. They have worked to understand our challenges and tailor their solutions to provide most benefit.

Higher Executive Officer

Government

Content Guru: Aiding Better Service Delivery

Jan 22, 2026

Positive experience and always looking to help us better the service we provide to our customers. Great knowledge and experience.