Overview
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Overall experience with storm CONTACT
“Platform Stability and Ease of Use Stand Out in CCaaS Solution Experience”
“STORM review ”
About Company
Company Description
Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It helps organizations improve their Customer Experience through areas such as digital channel shift, intelligent automation, customer data platforms and digital customers.
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A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About storm CONTACT
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Performance of storm CONTACT Across Market Features
storm CONTACT Likes & Dislikes
The Content Guru Team places high value on platform stability. Uptime is paramount in our business and so is a working phone system. The implementation team was incredible! reps are true professionals who helped navigate the implementation process expeditiously. This was the smoothest phone system transition I have ever experienced. Support before, during, and since implementation has been outstanding with daily and weekly calls initially, and now monthly calls to ensure we are getting the most out of the STORM system. Their system upgrade and change management process is great. They fully vet and QA developments before implementing system changes. We get notified when they plan to implement changes and upgrades to the system and are given a window for the work to take place with impact expectations. Full disclosure, these notifications are often multiple times a week because they are constantly improving the system. At the end of the day, I can confidently say that STORM is the most stable CCaaS solution I have ever used. Since they are on a private cloud, the buck stops with them.
Help guides are useful to troubleshoot and navigate when creating reports and allow independence , also training is comprehensive and tailored to your needs. Team are friendly, supportive and engaging
It's a reliable cloud based system which we can scale to our demand and it's modular design means we only need to choose the features we need and want. It supports IVR ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly.
The ala cart license model can make it a little more difficult to ensure the system can complete all the tasks or processes experienced in the demos. They are very accommodating with adding any missing licenses along the way.
some delay in response to queries and minimal real time support- this would assist fixing issues/troubleshooting rather than providing examples that then becomes unable to replicate
The licencing model can be quite confusing but the Content Guru team have always been hand to support our understanding.
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Peer Discussions
storm CONTACT Reviews and Ratings
- Director of Operations<50M USDEnergy and UtilitiesReview Source
Platform Stability and Ease of Use Stand Out in CCaaS Solution Experience
The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. - MANAGER, CUSTOMER SERVICE AND SUPPORT1B-10B USDBankingReview Source
Storm - An intelligent solution for modern Contact Centres.
Content Guru provide a reliable, scalable and intelligent Contact Centre solution. I'm a Contact Centre Manager for a pension fund and our teams rely on Content Guru's Storm Platform to manage our member communications efficiently and with excellence. The system itself is reliable, has omnichannel capability, it has an intelligent routing system and some really good AI capabilities including live transcription of calls. The interface is user friendly for all users including agents, team leaders and managers, QA, administrators and even IT support. The reporting tools are easy to use once you get used to it. It's adjustable to get the exact data we need from basic SLA's and agent performance to creating visual graphs for service demand. The Content Guru team are highly attentive and are quite proactive, especially in recent months offering responsive support and working closely with me and my team to optimise the use of Storm for our operations. - CtoGov't/PS/EdIT ServicesReview Source
Flexible and Innovative Contact Centre Solution.
Content Guru have been innovative and flexible in their engagement with us. They have worked to understand our challenges and tailor their solutions to provide most benefit. - HEAD OF CONTACT CENTRE50M-1B USDEnergy and UtilitiesReview Source
A great product and partner.
The platform and organisation looks to provide full support to its customers, from regular check in sessions, to high priority ticket escalation. We have introduced call transcription and summarisation for our advisors, which has greatly improved both their efficiency and engagement. We have expanded our products to include live call transcription and AI led Quality management, this has improved the contract elasticity based on good pricing structures on uasage. - Higher Executive OfficerGov't/PS/EdGovernmentReview Source
Content Guru: Aiding Better Service Delivery
Positive experience and always looking to help us better the service we provide to our customers. Great knowledge and experience.