Overview
Product Information on storm CONTACT
Updated 16th October 2025
What is storm CONTACT?
storm CONTACT Pricing
Overall experience with storm CONTACT
MANAGER, CUSTOMER SERVICE AND SUPPORT
3B - 10B USD, BankingFAVORABLE
“Storm - An intelligent solution for modern Contact Centres. ”
Content Guru provide a reliable, scalable and intelligent Contact Centre solution. I'm a Contact Centre Manager for a pension fund and our teams rely on Content Guru's Storm Platform to manage our member communications efficiently and with excellence.
The system itself is reliable, has omnichannel capability, it has an intelligent routing system and some really good AI capabilities including live transcription of calls. The interface is user friendly for all users including agents, team leaders and managers, QA, administrators and even IT support. The reporting tools are easy to use once you get used to it. It's adjustable to get the exact data we need from basic SLA's and agent performance to creating visual graphs for service demand.
The Content Guru team are highly attentive and are quite proactive, especially in recent months offering responsive support and working closely with me and my team to optimise the use of Storm for our operations.
Manager
250M - 500M USD, Healthcare and BiotechCRITICAL
“Would recommend STORM ”
The support from the immediate team and the trainer specifically was fantastic throughout. The product itself is fantastic. The set up from the spec to the UAT was not as thorough as would have been ideal, with multiple areas missing that made it feel as though quality assurance was not followed prior to it being released.
About Company
Company Description
Through its CCaaS solution, storm, Content Guru supports enterprise-scale customers; from federal government to global insurers. It has offices and availability zones across the Americas, AsiaPac and EMEA, allowing service in over 150 countries. It helps organizations improve their Customer Experience through areas such as digital channel shift, intelligent automation, customer data platforms and digital customers.
Company Details
Company type
Private
Year Founded
2005
Head office location
Bracknell, United Kingdom
Number of employees
201 - 500
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About storm CONTACT
Reviewer Insights for: storm CONTACT
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Performance of storm CONTACT Across Market Features
storm CONTACT Likes & Dislikes
It's a reliable cloud based system which we can scale to our demand and it's modular design means we only need to choose the features we need and want. It supports IVR ACD and even AI driven routing which enhances efficiency and better customer experience. Mostly the system itself is user friendly.
Read Full ReviewWide feature set including voice and digital channels, reporting, analytics, knowledgebase and contact automation products Regular upgrades and improvements to the platform Content Guru as a supplier are very hands on and supportive of our technology journey and we've developed a strong partnership-style supplier relationship with them which benefits our people and our customers Opportunities to use AI across voice and digital channels to support contact deflection
Read Full Review
The licencing model can be quite confusing but the Content Guru team have always been hand to support our understanding.
Read Full ReviewThe spec design aspects needed more support and attention leading to a product being sent for UAT with multiple areas not completed.
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storm CONTACT Reviews and Ratings
Last 12 Months
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- MANAGER, CUSTOMER SERVICE AND SUPPORT1B-10B USDBankingReview Source
Storm - An intelligent solution for modern Contact Centres.
Content Guru provide a reliable, scalable and intelligent Contact Centre solution. I'm a Contact Centre Manager for a pension fund and our teams rely on Content Guru's Storm Platform to manage our member communications efficiently and with excellence. The system itself is reliable, has omnichannel capability, it has an intelligent routing system and some really good AI capabilities including live transcription of calls. The interface is user friendly for all users including agents, team leaders and managers, QA, administrators and even IT support. The reporting tools are easy to use once you get used to it. It's adjustable to get the exact data we need from basic SLA's and agent performance to creating visual graphs for service demand. The Content Guru team are highly attentive and are quite proactive, especially in recent months offering responsive support and working closely with me and my team to optimise the use of Storm for our operations. - CONTACT CENTRE PRODUCT OWNERGov't/PS/EdGovernmentReview Source
Storm has modernised our customer experience and provided significant automation.
Excellent company to work with, very flexible in their delivery approach and a clear on focus on helping us achieve or strategic aims and vision through our use of Storm - HEAD OF CONTACT CENTRE50M-1B USDEnergy and UtilitiesReview Source
A great product and partner.
The platform and organisation looks to provide full support to its customers, from regular check in sessions, to high priority ticket escalation. We have introduced call transcription and summarisation for our advisors, which has greatly improved both their efficiency and engagement. We have expanded our products to include live call transcription and AI led Quality management, this has improved the contract elasticity based on good pricing structures on uasage. - Platform ManagerGov't/PS/EdEducationReview Source
Great experience, great account support, gives the features we need underpinned by confidence boosting stability.
Our experience with Content Guru (Storm) and our integration partner has been very positive in all aspects. Whether that was in the pre-purchase phase, procurement process, design, setup, configuration or ongoing support. We've been proactively and willingly supported throughout, especially by colleagues dedicated to our setup and ongoing account management. - TELEPHONE MANAGER50M-1B USDEnergy and UtilitiesReview Source
Flexibility, Innovation and 24/7 Support, Customization at its best
Content Guru provide a great solution for cloud-based telephony, IVR and multi-media systems, always innovating their solution The Support and service is of a very high level, they are constantly adding new capabilities and functions. This enables us to deliver outstanding customer service to its customers 24/7 leading the way in engagement and technology
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