Overview
Product Information on Webex Contact Center
What is Webex Contact Center?
Webex Contact Center Pricing
Webex Contact Center Product Images
Overall experience with Webex Contact Center
“Inclusive Contact Center Platform Offers Deep Resources and Extensive Integrations”
“Great For the Most Part”
Badges
Contact Center as a Service
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Webex Contact Center
Reviewer Insights for: Webex Contact Center
Deciding Factors: Webex Contact Center Vs. Market Average
Performance of Webex Contact Center Across Market Features
Webex Contact Center Likes & Dislikes
Ease or deployment, and feature rich. Integrations with so many third party solutions, APIs that make senses
Read Full ReviewI like the updated UI and presentation, dark mode feature was also nice. Overall it is a user friendly experience
Read Full Review
AI is coming fast and Cisco has responded with a great new set of features and AI Components- Pricing models are tricky to understand
Read Full Reviewissues are with functionality when making calls/transfers within Contact Center to another Contact Center queue within the organization. we've reported this issue several times, but the biggest complaint is not being able to make calls in contact center or transferring to another queue within the organization. Been told its being investigated and known, but months later and this is still occurring to Contact Center agents. The last couple times I've created TAC requests, the agent had stood me up for a troubleshooting appointment and took days to respond. We also have an issue where calls are being dropped when coming from outside the organization, which is also being worked on by Dev team for WebEx/Cisco.
Read Full ReviewI do wish that the call leg data analyzer was a little more intuitive and easy to navigate - but it's better to have too much information than too little.
Read Full ReviewTop Webex Contact Center Alternatives
Peer Discussions
Webex Contact Center Reviews and Ratings
- AVP INFRASTRUCTURE SERVICES50M-1B USDBankingReview Source
Inclusive Contact Center Platform Offers Deep Resources and Extensive Integrations
It is one of the most inclusive platforms for contact centers. When you see how easy it is to manage, build and deploy, you will have earned the highest praise from your admins. It is very flexible and comes with more than enough embedded solutions and partners that its no wonder it has been chosen in the top. We have been on this now for almost four years coming from on premise. The support and resources for gaining the best use and deployment is extremely deep with their engineers and sales and support. - IT Systems Analyst50M-1B USDConsumer GoodsReview Source
Ultimately excellent with some caveats for custom CRMs.
The contact center itself is top notch - very easy to understand and set up from scratch. Combined with IVRs, attendant consoles and hunt groups, this has severely reduced the amount of unnecessary call transfers to get our customers to where they need to go. However, it does have some significant trouble when integrating with customer CRMs. If you have another big-name third party CRM, it works swimmingly. But with a custom CRM, be prepared for a much longer implementation process while you try to get the API to talk. All in all, I would absolutely recommend this product. - CUSTOMER SUCCESS MANAGER1B-10B USDHealthcare and BiotechReview Source
High Setup Complexity and Cost Offset by Detailed Call Reporting Tools
We partner very closely with the webex platform for our contact center operations. we look forward to onboarding more users through next year and beyond. - IT Associate<50M USDBankingReview Source
Highly Available Solution Enhanced Operations but Faced Early Access Issues
The product and support mechanisms are top notch. The Cisco product team came prepared to create a great product for all involved parties. Customers and support staff. - COLLABORATION ENGINEER II1B-10B USDBankingReview Source
Webex Contact Center is changing how we worl
Everything with our conversion to Contact Center has been smooth and the value we are bringing to our customers and employees has been immense. We are getting praise for the rollout and our team helping with implementation.