Overview
Product Information on Webex Contact Center
Updated 17th August 2023
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Overall experience with Webex Contact Center
IT Manager
500M - 1B USD, Healthcare and BiotechFAVORABLE
“Distinction Between Webex Desktop Applications Remains Confusing for Contact Center Agents”
As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer.
Administrator
250M - 500M USD, Healthcare and BiotechCRITICAL
“Great For the Most Part”
Implementing Contact Center wasn't terrible. It is the issues that were discovered after implementation that are causing headaches for staff in the organization.
About Company
Company Description
Cisco is a company that specializes in networking technologies, particularly Internet Protocol (IP)-based solutions. It was established in 1984 by a group of computer scientists from Stanford University. As of today, Cisco has a global workforce, continuing to innovate in various fields, notably in routing and switching. Adding to its core business, the company also delves into emerging technologies including home networking, IP telephony, optical networking, security features, storage area networking, and wireless technology. Moreover, Cisco extends its expertise to offer a sweeping range of services such as technical support and advanced services. The company sells its products and services on an enterprise level, to commercial businesses, service providers, and end-users.
Company Details
Company type
Public
Year Founded
1984
Head office location
San Jose, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- IT Manager50M-1B USDHealthcare and BiotechReview Source
Distinction Between Webex Desktop Applications Remains Confusing for Contact Center Agents
As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer. - CUSTOMER SERVICE & SUPPORT ASSOCIATE<50M USDServices (non-Government)Review Source
Web Browser Quality Issues Noted Amid Mostly Positive Webex Experience for Employees
I use this app at my job for cigna healthcare I think it is a very good messagin app It allows me to set up notification s manage meetings and schedules you can use either the web version or the mobile app and everything works great - Engineering Manager1B-10B USDRetailReview Source
Cisco Account and Architect Teams Facilitate Strong Retail Enterprise Solution Deployment
The Cisco account team and the architect team have been truly exceptional. They have helped walk us through all of our business needs and success criteria for the retail space and helped us develop the right components to make the enterprise solution work. The maturity of the product and the capabilities outshine any of the competitors that are out there. We've seen a 30-32% improvement in manual workload drivers, the analytics, sentiment analysis and adoption. Webex Contact Center has helped us solve a ton of use cases with our employee and customer experiences for our organization. The overall satisfaction has improved - we've had other products in our environment, and a lot of our stakeholders have asked to move back over to the Webex platform. - Engineer<50M USDIT ServicesReview Source
robust contact center solution with a steep learning curve
The overall experience has been positive with this product.It provides a reliable and scalable solution for customer interaction across multiple channels .It has a centralized interface which help streamline agent workflows and improve response efficiency .It can be easily integrated with other enterprise softwares which provides real time analytics and easy monitoring and take data driven decisions .It is a robust and feature rich solution which is good for organisations . - Engineer50M-1B USDConsumer GoodsReview Source
Easy Configuration and Insightful Reporting Highlighted, Carrier Flexibility Valued
Webex Contact Center is easy to configure. There's high uptime which helps us provide better customer service and the platform has good reporting. It's a highly customizable platform. The Cisco account team is fantastic and they help me work through any Partner issues. The set up was pretty straightforward.
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