Overview
Product Information on Dialpad Support
What is Dialpad Support?
Dialpad Support Pricing
Overall experience with Dialpad Support
“Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription”
“Easy Navigation And HubSpot Integration Highlighted Despite Lack Of Live AI”
About Company
Company Description
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Dialpad Support
Reviewer Insights for: Dialpad Support
Deciding Factors: Dialpad Support Vs. Market Average
Performance of Dialpad Support Across Market Features
Dialpad Support Likes & Dislikes
It allows you to keep individual numbers for each department and you can basically reach out from any of the lines or your personal phone number which is a must for my work. The interface looks great, minimalistic and smooth. It's also very customizable, I'm a fan of having a custom ringtone and having dark mode enabled so I'm glad we have these features. Templates are extremely useful in any field that requires repetitive communication or canned responses.
easy navigation HubSpot integration transcription ability
Ai assistant transcribes our conversations and generates action steps post call. This helps to keep all of our staff organized and on the ball when dealing with existing and potential customers.
1. The AI translation feature still needs some fine-tuning, it needs automatic language support and still must improve native language support, some transcriptions are illegible, also some AI recaps don't make sense, probably due to the lack of context available. 2. No wrap up time available. There should be a feature that allows a wrap up time between calls. Especially in fast paced environments. I need to end up enabling DND as my principal option. 3. Unable to setup custom timer for DND, you have to use the preset times set which is less flexible for me in some cases.
live AI q and A not available in call
The product itself does not have anything I dislike. It has done its job and more while constantly evolving with the market to keep us on the cutting edge of our industry.
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Peer Discussions
Dialpad Support Reviews and Ratings
- Immigration exam specialist - Front desk<50M USDHealthcare and BiotechReview Source
Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription
Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support - Sales ManagerGov't/PS/EdGovernmentReview Source
User Highlights Productivity Benefits and Reports No Major Drawbacks With Dialpad
We have experienced great success with Dialpad as our dialing service! Our ability to increase productivity in the office through automatic analytics updates has simplified tracking call goals and productivity targets. - SENIOR IT ENGINEER50M-1B USDHealthcare and BiotechReview Source
Centralized Communication Platform Offers Enhanced Security and Detailed Call Management
We have everything now centralized in one place regarding the communication platform. You can grant access depending on role, so it is more secure. We have integrated it with Microsoft Teams for our calls but there is also the possibility to integrate it with other software. - IT Manager50M-1B USDHealthcare and BiotechReview Source
Best Ai Driven Phone System - Feature rich and User Intuitive
Dialpad is very easy to set up and tailor to the way you need it. I work for a medical center and it's very user friendly. - It ManagerGov't/PS/EdEducationReview Source
AI Note-Taking and Communication Features Offer Benefits but Support Remains Weak
its a great product that allows us full access to a suite of communication tools that integrates ai for note taking along with many other features