Name: Dialpad Support
Rating: 4.5 (323 reviews)

Overview

Product Information on Dialpad Support

Updated 13th October 2025

What is Dialpad Support?

Dialpad Support is a cloud-based contact center software designed to facilitate customer support operations by providing tools for managing inbound and outbound calls, messages, and agent interactions in a single interface. The software offers features such as real-time call transcription, automatic note-taking, analytics, and integration with business applications to streamline workflows and improve incident resolution. Dialpad Support enables supervisors to monitor live calls, review performance through dashboards, and assign tasks, while agents can access customer information and interaction histories for efficient query handling. The software addresses the need for remote and distributed contact center teams, aiming to enhance communication and operational transparency.

Overall experience with Dialpad Support

Immigration exam specialist - Front desk

<50M USD, Healthcare and Biotech

FAVORABLE

“Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription”

4.0

Oct 30, 2025

Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support

Sales Manager

<50M USD, IT Services

CRITICAL

“Easy Navigation And HubSpot Integration Highlighted Despite Lack Of Live AI”

3.0

Mar 24, 2026

it does allow for all essential tasks and the transcription of calls is very good.

About Company

Company Description

Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.

Company Details

Company type

Private

Year Founded

2011

Head office location

San Ramon, United States

Number of employees

1001 - 5000

Website

https://www.dialpad.com

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Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Dialpad Support

Reviewer Insights for: Dialpad Support

Deciding Factors: Dialpad Support Vs. Market Average

Performance of Dialpad Support Across Market Features

Dialpad Support Likes & Dislikes

It allows you to keep individual numbers for each department and you can basically reach out from any of the lines or your personal phone number which is a must for my work. The interface looks great, minimalistic and smooth. It's also very customizable, I'm a fan of having a custom ringtone and having dark mode enabled so I'm glad we have these features. Templates are extremely useful in any field that requires repetitive communication or canned responses.

easy navigation HubSpot integration transcription ability

Ai assistant transcribes our conversations and generates action steps post call. This helps to keep all of our staff organized and on the ball when dealing with existing and potential customers.

1. The AI translation feature still needs some fine-tuning, it needs automatic language support and still must improve native language support, some transcriptions are illegible, also some AI recaps don't make sense, probably due to the lack of context available. 2. No wrap up time available. There should be a feature that allows a wrap up time between calls. Especially in fast paced environments. I need to end up enabling DND as my principal option. 3. Unable to setup custom timer for DND, you have to use the preset times set which is less flexible for me in some cases.

live AI q and A not available in call

The product itself does not have anything I dislike. It has done its job and more while constantly evolving with the market to keep us on the cutting edge of our industry.

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Peer Discussions

Dialpad Support Reviews and Ratings

Recommended Gartner Insights

<50M USD

Healthcare and Biotech

Review Source

Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription

Gov't/PS/Ed

Government

User Highlights Productivity Benefits and Reports No Major Drawbacks With Dialpad

5.0

Mar 30, 2026

We have experienced great success with Dialpad as our dialing service! Our ability to increase productivity in the office through automatic analytics updates has simplified tracking call goals and productivity targets.

IT Manager

50M-1B USD

Best Ai Driven Phone System - Feature rich and User Intuitive

Dec 16, 2025

Dialpad is very easy to set up and tailor to the way you need it. I work for a medical center and it's very user friendly.

SENIOR IT ENGINEER

Centralized Communication Platform Offers Enhanced Security and Detailed Call Management

Oct 20, 2025

We have everything now centralized in one place regarding the communication platform. You can grant access depending on role, so it is more secure. We have integrated it with Microsoft Teams for our calls but there is also the possibility to integrate it with other software.

It Manager

Education

AI Note-Taking and Communication Features Offer Benefits but Support Remains Weak

Dec 23, 2025

its a great product that allows us full access to a suite of communication tools that integrates ai for note taking along with many other features