Dialpad Support Alternatives

4.5(317 Ratings)

Contact Center as a Service

Considering alternatives to Dialpad Support? See what this market Dialpad Support users also considered in their purchasing decision. When evaluating different solutions, potential buyers compare competencies in categories such as evaluation and contracting, integration and deployment, service and support, and specific product capabilities.

Check out real reviews verified by Gartner to see how Dialpad Support compares to its competitors and find the best software or service for your organization.

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Genesys Cloud CX

4.6

Genesys has been a great provider, who is always willing to provide support and resolution, and provides excellent resources to assist in our growth and use of the system. Being involved in the Summit opened our eyes to the full breadth of what the platform is capable of, and showed that we have only scratched the surface. We have been able to takeaway and plan for the functions we will implement in the future to continue to improve our services.Read all insights and reviews for Genesys Cloud CX

Where Dialpad Support Scored Higher

Better at service and support
Better evaluation and contracting

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2. Talkdesk

4.4

So far, the experience has been wonderful. Exceptional traits of this business relationship: - receptiveness to feedback (Talkdesk is extremely open to customer feedback and takes all suggestions into consideration); - plenty of training material (Talkdesk Academy) and reference material (knowledge base and data dictionary); - frequent updates, including quality of life enhancements. We love meeting with our Technical Account Manager and our Customer Success Manager frequently. Everyone at Talkdesk is friendly and supportive. We were really impressed with how skilled our Technical Account Manager is with the platform - he's not just pointing us to other resources, he understands the platform comprehensively and has helped us resolve several situations effortlessly. Also, Talkdesk quickly resolves major outages. Their communication is amazing - as long as you sign up for alerts on their Status Page, you'll be notified the moment a global issue has been identified and they update every 10-15 mins (which is great for those anxious team members who need frequent updates). This has been a great partnership and we are looking forward to leveling up our business with Talkdesk.Read all insights and reviews for Talkdesk

Where Dialpad Support Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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3. Amazon Connect

By Amazon Web Services (AWS)

4.5

The Amazon professional services team worked diligently to address SOW gaps to ensure we were successful in our implementation and launch of the product. They did this without increasing the overall cost of the project or delaying the delivery of the project.Read all insights and reviews for Amazon Connect

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4. Five9 Intelligent CX Platform

4.5

Overall, the platform is very reliable for voice channels and has been a big improvement for our agents. Digital Channels leave a lot to be desired, and Five9 has gotten a reputation in our company for breaking email functionality anytime there is a digital update. It seems that every time something gets fixed in the Digital channel, something else breaks. Support is sometimes difficult to work with as well. Read all insights and reviews for Five9 Intelligent CX Platform

Where Dialpad Support Scored Higher

Easier to integrate and deploy
Better evaluation and contracting

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5. CXone Mpower

4.7

Overall the experience has been good. We've had the kinds of challenges any large vendor implementation is prone to-- staff turnover, product changes, sales promises versus operational reality. The NICE team is committed to making it right when they have a service issue, and for the most part we are very happy with our purchase. We purchased many of the CXOne Mpower suite modules. Read all insights and reviews for CXone Mpower

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6. Vonage Contact Center

By Ericsson (Vonage)

4.3

Simple & easy to use as well as navigating & configuring queues & schedules Read all insights and reviews for Vonage Contact Center

Where Dialpad Support Scored Higher

Better at service and support
Easier to integrate and deploy
Better evaluation and contracting

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7. Webex Contact Center

By Cisco Systems

4.7

As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer. Read all insights and reviews for Webex Contact Center

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8. storm CONTACT

By Content Guru

4.8

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. Read all insights and reviews for storm CONTACT

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