Overview
Product Information on Dialpad Support
What is Dialpad Support?
Dialpad Support Pricing
Overall experience with Dialpad Support
“Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription”
“Decoding Dialpad: The Convenience of Call Transcriptions and Multi-User Capabilities”
About Company
Company Description
Dialpad is a customer intelligence platform leveraging artificial intelligence. Its major focus is centered around transforming the way individuals collaborate and work together. The platform encompasses an advanced AI contact center, AI sales, AI voice, AI meetings, and AI messaging. The primary problem that Dialpad seeks to solve is ameliorating productivity, collaboration, and customer satisfaction via real-time AI insights.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Dialpad Support
Reviewer Insights for: Dialpad Support
Deciding Factors: Dialpad Support Vs. Market Average
Performance of Dialpad Support Across Market Features
Dialpad Support Likes & Dislikes
It allows you to keep individual numbers for each department and you can basically reach out from any of the lines or your personal phone number which is a must for my work. The interface looks great, minimalistic and smooth. It's also very customizable, I'm a fan of having a custom ringtone and having dark mode enabled so I'm glad we have these features. Templates are extremely useful in any field that requires repetitive communication or canned responses.
Transcription of calls Multi-User capabilities Accessible on Mobile Phone
Detailed call logs, reports and real time transcripts for every call for easier troubleshooting if needed. AI touch for call summaries. UI is really intuitive, and it was easy to set everything up. It works on most of today's platforms, from Windows, Android, Mac, etc.
1. The AI translation feature still needs some fine-tuning, it needs automatic language support and still must improve native language support, some transcriptions are illegible, also some AI recaps don't make sense, probably due to the lack of context available. 2. No wrap up time available. There should be a feature that allows a wrap up time between calls. Especially in fast paced environments. I need to end up enabling DND as my principal option. 3. Unable to setup custom timer for DND, you have to use the preset times set which is less flexible for me in some cases.
Transcription is only about 80% accurate Limited on number of contacts that can be included in a group text Have not been able to text pictures
Support could be better. AI is not always 100% correct so you should always have control. The price could be lower.
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Peer Discussions
Dialpad Support Reviews and Ratings
- Immigration exam specialist - Front desk<50M USDHealthcare and BiotechReview Source
Smooth Interface and Useful AI-powered Phone Features - Contrasted By Issues With AI Transcription
Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support - SENIOR IT ENGINEER50M-1B USDHealthcare and BiotechReview Source
Centralized Communication Platform Offers Enhanced Security and Detailed Call Management
We have everything now centralized in one place regarding the communication platform. You can grant access depending on role, so it is more secure. We have integrated it with Microsoft Teams for our calls but there is also the possibility to integrate it with other software. - IT Manager50M-1B USDHealthcare and BiotechReview Source
Best Ai Driven Phone System - Feature rich and User Intuitive
Dialpad is very easy to set up and tailor to the way you need it. I work for a medical center and it's very user friendly. - Customer Service & Support Associate<50M USDInsurance (except health)Review Source
Navigation Simplified With Accessible Tabs and Easy Call Recordings Features
It is extremely user friendly, very easy & straight to the point. - It ManagerGov't/PS/EdEducationReview Source
AI Note-Taking and Communication Features Offer Benefits but Support Remains Weak
its a great product that allows us full access to a suite of communication tools that integrates ai for note taking along with many other features