Overview
Product Information on Vonage Contact Center
What is Vonage Contact Center?
Vonage Contact Center Pricing
Overall experience with Vonage Contact Center
“Effective Dashboards and Supervisor Tools Amidst Challenges With UI Scaling and Setup”
“Constant Service Interruptions Despite System Being Easy to Use”
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Vonage Contact Center
Reviewer Insights for: Vonage Contact Center
Deciding Factors: Vonage Contact Center Vs. Market Average
Performance of Vonage Contact Center Across Market Features
Vonage Contact Center Likes & Dislikes
Great Salesforce integration, reliable platform with clear call quality, low latency en great uptime. As supervisor you have a broad set of tools such as call recoding, call monitoring and good dashboards for reporting
Very easy to use.
Seamless CRM integration, omnichannel routing, and real-time analytics that significantly improve agent productivity and customer experience.
UI looks a bit outdated and sometimes has some issues with large displays and scaling. Configuring is very complex and we also request help from our vendor for this.
constant service interruption.
Occasional stability issues and inconsistent support experience, along with added costs for advanced features.
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Peer Discussions
Vonage Contact Center Reviews and Ratings
- It-infrastructure1B-10B USDHardwareReview Source
Effective Dashboards and Supervisor Tools Amidst Challenges With UI Scaling and Setup
The overall experience has been very positive as we use Salesforce for all customer contact. VCC integrates perfectly and provides good call quality and good management features. Call routing works great, dashboards are functional and accurate and overall the product is very stable and trustworthy. - Software Developer<50M USDServices (non-Government)Review Source
Solid CRM Integration Enhances Modern Customer Engagement Through Omnichannel Capabilities
A powerful and flexible cloud contact center solution that delivers strong omnichannel capabilities and solid CRM integration for modern customer engagement. - DIRECTOR OF SALES<50M USDTelecommunicationReview Source
Vonage contact center solution has all the functionality we require and it is simple & easy to use
Simple & easy to use as well as navigating & configuring queues & schedules - NETWORK AND SECURITY ENGINEER50M-1B USDIT ServicesReview Source
Cloud-Based Contact Center Solution Gains Praise for Stability and Flexibility
it is a powerful and reliable cloud based contact center solution that delivers excellent flexibility and scalability for modern business - Manager, Customer Service and Support<50M USDHealthcare and BiotechReview Source
Effective Reporting Tools but Technical Support Needs Improvement
We like using the product. Team is helpful in answering questions and escalating issues when needed.