Overview
Product Information on Vonage Contact Center
Updated 13th October 2025
What is Vonage Contact Center?
Vonage Contact Center Pricing
Overall experience with Vonage Contact Center
Director
50M - 250M USD, Healthcare and BiotechFAVORABLE
“Easy management and workflow improvements, bolstered by strong support”
Vonage VCC has been a reliable and effective communication platform for our organization. The system is easy to manage, offers strong reporting capabilities, and has helped improve call routing and overall communication workflows.
Manager, Customer Service and Support
<50M USD, IT ServicesCRITICAL
“Intuitive platform with limitations in audio quality and monitoring dashboard”
Valid as CCaaS, easy to implement, and very useful, in my opinion, when you have to set up a call center with fewer resources. On the other hand, we had quite a few product performance problems, a lot of lag or delay.
About Company
Company Description
Vonage, established in 2001, and later acquired by Ericsson in 2022, specializes in enhancing communications to keep global enterprises competitive. The company's key services include unified communications, contact centers, and programmable communications APIs. All these are built on a highly adaptable cloud communications platform to ensure flexibility, intelligence, and personalization. The organization has its head office located in Holmdel, New Jersey.
Company Details
Company type
Public
Year Founded
2001
Head office location
Holmdel, United States
Number of employees
5001 - 10000
Annual Revenue
30B+ USD
Website
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Vonage Contact Center Reviews and Ratings
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- Director50M-1B USDHealthcare and BiotechReview Source
Easy management and workflow improvements, bolstered by strong support
Vonage VCC has been a reliable and effective communication platform for our organization. The system is easy to manage, offers strong reporting capabilities, and has helped improve call routing and overall communication workflows. - Software Developer50M-1B USDSoftwareReview Source
Flexible Communication Platform With Useful CRM Integration and Real Time Monitoring
My overall experience with Vonage Contact Center is good as it provides flexibility and communication management.I love the call routing,reporting and real time monitoring features.Also it is scalable which helps to grow teams. - It-infrastructure1B-10B USDHardwareReview Source
Effective Dashboards and Supervisor Tools Amidst Challenges With UI Scaling and Setup
The overall experience has been very positive as we use Salesforce for all customer contact. VCC integrates perfectly and provides good call quality and good management features. Call routing works great, dashboards are functional and accurate and overall the product is very stable and trustworthy. - Software Developer<50M USDSoftwareReview Source
reliable contact center solution with strong features and minor limitations
the platform has been reliable and fairly easy to manage day to day with solid call quality and useful reporting tools setup took a bit longer then expected and occasionally minor glitches show up but overall it performs well and meets our needs - MANAGER, CUSTOMER SERVICE AND SUPPORTGov't/PS/EdEducationReview Source
Our call center is successful because of Vonage!
We have been using Vonage for a few years now and it is the perfect phone system for our needs.
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