The overall experience has been very positive as we use Salesforce for all customer contact. VCC integrates perfectly and provides good call quality and good management features. Call routing works great, dashboards are functional and accurate and overall the product is very stable and trustworthy.

Overall, the system is good and does what we need. But we far too often experience technical issues that prevent our team from taking calls. Multiple restarts just to get it sorted. Not very efficient or a good use of our staffs time. Impacts our KPIs.