Overview
Product Information on Amazon Connect
What is Amazon Connect?
Amazon Connect Pricing
Overall experience with Amazon Connect
“"Amazon Connect: La solucion en la nube que transforma tus centros de contacto"”
“Modular Design Offers Flexibility, While SaaS Packages Provide Easier Maintenance”
About Company
Company Description
Amazon Web Services (AWS), established in 2006, is focused on providing essential infrastructure services to businesses globally in the form of cloud computing. The key advantage offered through cloud computing, particularly via AWS, is its capacity to shift fixed infrastructure expenses into flexible costs. Businesses have been able to forgo extensive planning and procurement of servers and other Information Technology (IT) resources, owing to AWS. AWS seeks to provide businesses with prompt and cost-effective access to resources using Amazon's expertise and economies of scale, as and when their business requires. Currently, AWS offers a robust, scalable, economic infrastructure platform on the cloud powering an extensive array of businesses worldwide. It operates across numerous industries with data center locations in various parts of the globe including U.S., Europe, Singapore, and Japan.
Company Details
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
User Sentiment About Amazon Connect
Reviewer Insights for: Amazon Connect
Deciding Factors: Amazon Connect Vs. Market Average
Performance of Amazon Connect Across Market Features
Amazon Connect Likes & Dislikes
Una de sus funciones de gran ayuda es la integracion que tiene con IA, puedes utilizar chatbots, analisis de voz entre otros. No es necesario invertir en infraestructuras complejas y costosas para utilizar este servicio. Todo se gestiona a traves de la nueva, lo cual facilita su configuracion y monitoreo.
Read Full ReviewThe agent workspace integrates seamlessly with our on-prem custom applications. Amazon Connect able to take actions to generate documents and initiate processes without human interaction to get our customers what services they were requesting without holding for an agent.
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Un punto de mejora podria ser ciertas limitaciones de personalizacion, ya que pueden resultar menos atractivas o limitadas si las comparamos con otras soluciones.
Read Full ReviewThe discovery prior to implementation could have been more thorough. The implementation team's understanding of the requirements to integrate with our 3rd party application was more difficult than anticipated.
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Peer Discussions
Amazon Connect Reviews and Ratings
- IT Security & Risk Management Associate50M-1B USDBankingReview Source
"Amazon Connect: La solucion en la nube que transforma tus centros de contacto"
Mi experiencia con Amazon Connect fue muy positiva, este servicio resulta ser muy flexible y excelente para gestionar centros en la nube, es funcional tanto en pequeñas como grandes empresas sin necesidad de contar con equipos fisicos ni estructuras complejas, ademas la integracion con otras soluciones de AWS son de gran ayuda para realizar una automatizacion y analisis de datos. - Chief Information OfficerGov't/PS/EdGovernmentReview Source
Amazon Connect Enables Automated Service Requests Without Human Agent Intervention
The Amazon professional services team worked diligently to address SOW gaps to ensure we were successful in our implementation and launch of the product. They did this without increasing the overall cost of the project or delaying the delivery of the project. - RESEARCH AND DEVELOPMENT ASSOCIATE<50M USDSoftwareReview Source
Amazon Connect Enables Native Tool Access But Restricts Third-Party Integrations
Amazon Connect is scalable, reliable and an enterprise ready CCaaS provider. It might scare you a bit when you first start to use it. But once you have figured out the architecture and how deeply its tied into AWS infrastructure you can re-use most of your built products here. - STRATEGY ASSOCIATE<50M USDIT ServicesReview Source
Integração nativa com AWS facilita fluxos, mas custos podem ser elevados
Solução intuitiva, com configurações rápidas para fluxos de atendimento e integração nativa com outros serviços da AWS, a escalabilidade sob demanda garante que o atendimento continue eficiente. - NETWORK SECURITY WARLORD AND MINISTER OF<50M USDInsurance (except health)Review Source
Easy Onboarding With Amazon Connect Yet Third-Party Integration Remains Complex
Amazon Connect has had a massive positive customer and employee experience in our company.