Amazon Connect Reviews & Ratings 2026

Reviewed in Last 12 Months

How Alternatives Are Selected

1. Genesys Cloud CX

4.6

これまでオンプレミスのPBXを利用してコールセンターを稼働していましたが、近年の時代背景に合わせてクラウド化を検討しました。GenesysCloudは他社製品と比較して圧倒的に機能が豊富で、オムニチャネルでお客様へアプロ―チ・コンタクトできる点が魅力です。また、昨今のAI技術の導入においても他社コールセンターシステムの追随を許さず、CXだけでなく、EXの改善もすることが出来、総合的な体験としてコールセンタープラスアルファの満足度が得られています。Read all insights and reviews for Genesys Cloud CX

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2. Talkdesk

By Talkdesk

4.4

(811 Ratings)

So far, the experience has been wonderful. Exceptional traits of this business relationship: - receptiveness to feedback (Talkdesk is extremely open to customer feedback and takes all suggestions into consideration); - plenty of training material (Talkdesk Academy) and reference material (knowledge base and data dictionary); - frequent updates, including quality of life enhancements. We love meeting with our Technical Account Manager and our Customer Success Manager frequently. Everyone at Talkdesk is friendly and supportive. We were really impressed with how skilled our Technical Account Manager is with the platform - he's not just pointing us to other resources, he understands the platform comprehensively and has helped us resolve several situations effortlessly. Also, Talkdesk quickly resolves major outages. Their communication is amazing - as long as you sign up for alerts on their Status Page, you'll be notified the moment a global issue has been identified and they update every 10-15 mins (which is great for those anxious team members who need frequent updates). This has been a great partnership and we are looking forward to leveling up our business with Talkdesk.Read all insights and reviews for Talkdesk

Where Amazon Connect Scored Higher

Better at service and support
Better at delivery and execution
Easier to integrate and deploy
Better evaluation and contracting

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3. Five9 Intelligent CX Platform

By Five9

4.5

(709 Ratings)

Overall, the platform is very reliable for voice channels and has been a big improvement for our agents. Digital Channels leave a lot to be desired, and Five9 has gotten a reputation in our company for breaking email functionality anytime there is a digital update. It seems that every time something gets fixed in the Digital channel, something else breaks. Support is sometimes difficult to work with as well. Read all insights and reviews for Five9 Intelligent CX Platform

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4. CXone Mpower

By NiCE

4.7

(542 Ratings)

Overall the experience has been good. We've had the kinds of challenges any large vendor implementation is prone to-- staff turnover, product changes, sales promises versus operational reality. The NICE team is committed to making it right when they have a service issue, and for the most part we are very happy with our purchase. We purchased many of the CXOne Mpower suite modules. Read all insights and reviews for CXone Mpower

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5. Vonage Contact Center

By Ericsson (Vonage)

4.3

(355 Ratings)

Simple & easy to use as well as navigating & configuring queues & schedules Read all insights and reviews for Vonage Contact Center

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6. Dialpad Support

By Dialpad

4.5

(317 Ratings)

Dialpad is an excellent tool to stay connected to your clients. The AI features are great, but transcription must improve and enable spanish support Read all insights and reviews for Dialpad Support

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7. Webex Contact Center

By Cisco Systems

4.7

(239 Ratings)

As an administrator, I found that there was very little configuration that I would not be comfortable doing myself. In a rapidly changing environment, the ability to make adjustments or corrections in a timely manner has been a game changer. Read all insights and reviews for Webex Contact Center

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8. storm CONTACT

By Content Guru

4.8

(236 Ratings)

The STORM platform from Content Guru is the most stable CCaaS solution I have used in the past 10 years. Our agents love how easy it is to use and IT loves how simple it is to manage. My IT team raves about how user-friendly the experience is for managing the call flow. As an operations leader, I love how easy it is to gain insights through their reports and dashboards. Read all insights and reviews for storm CONTACT

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