Overview
Product Information on NiCE CXone
Updated 10th February 2026
What is NiCE CXone?
NiCE CXone Pricing
Overall experience with NiCE CXone
Data Analyst
3B - 10B USD, Finance (non-banking)FAVORABLE
“A powerful, supportive, and transformative platform backed by exceptional expertise”
IT Manager
30B + USD, TelecommunicationCRITICAL
“Voice Call Quality Praised, Yet Troubleshooting Support and NOC Control Lacking”
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software. NiCE provides one AI platform to transform customer experience at scale. Smarter AI, Better experiences. One platform. NiCE powers every interaction helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.
Company Details
Company type
Public
Year Founded
1999
Head office location
Hoboken, United States
Number of employees
5001 - 10000
Website
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Peer Discussions
NiCE CXone Reviews and Ratings
- Data Analyst1B-10B USDFinance (non-banking)Review Source
A powerful, supportive, and transformative platform backed by exceptional expertise
My overall experience with nice NICE CXone Mpower has been outstanding which is why I confidently rated it at 5 the platform has proven to be incredibly useful and impactful in my daily work offering both the functionality and depth needed to support our quality initiatives what truly stands out is the strength of the Mpower community its supportive collaborative and full of knowledgeable professionals who are always willing to share insights and best practices the learning resources provided through in power have been invaluable in guiding me through the tools capabilities and helping me take full advantage of its features in addition the staff at NICE have consistently gone above and beyond to offer guidance answer questions and ensure I'm set up for success their responsiveness and genuine investment in user success make a real difference overall it's been a winning experience in the combination of a powerful tool strong community and exceptional support sets NICE CXone apart
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