Overview
Product Information on NiCE CXone
Updated 10th February 2026
What is NiCE CXone?
NiCE CXone Pricing
Overall experience with NiCE CXone
Data Analyst
3B - 10B USD, Finance (non-banking)FAVORABLE
“A powerful, supportive, and transformative platform backed by exceptional expertise”
My overall experience with nice NICE CXone Mpower has been outstanding which is why I confidently rated it at 5 the platform has proven to be incredibly useful and impactful in my daily work offering both the functionality and depth needed to support our quality initiatives what truly stands out is the strength of the Mpower community its supportive collaborative and full of knowledgeable professionals who are always willing to share insights and best practices the learning resources provided through in power have been invaluable in guiding me through the tools capabilities and helping me take full advantage of its features in addition the staff at NICE have consistently gone above and beyond to offer guidance answer questions and ensure I'm set up for success their responsiveness and genuine investment in user success make a real difference overall it's been a winning experience in the combination of a powerful tool strong community and exceptional support sets NICE CXone apart
IT Manager
30B + USD, TelecommunicationCRITICAL
“Voice Call Quality Praised, Yet Troubleshooting Support and NOC Control Lacking”
I am satisfied with the product´s core functionalities and with the local integrator, but dissastisfied with suport and NOC monitoring
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Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
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About Company
Company Description
NICE Ltd. is a global technology company specializing in customer experience management software. NiCE provides one AI platform to transform customer experience at scale. Smarter AI, Better experiences. One platform. NiCE powers every interaction helping enterprises deliver consistent, scalable, and meaningful CX at every point of engagement.
Company Details
Company type
Public
Year Founded
1999
Head office location
Hoboken, United States
Number of employees
5001 - 10000
Website
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NiCE CXone Reviews and Ratings
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- Data Analyst1B-10B USDFinance (non-banking)Review Source
A powerful, supportive, and transformative platform backed by exceptional expertise
My overall experience with nice NICE CXone Mpower has been outstanding which is why I confidently rated it at 5 the platform has proven to be incredibly useful and impactful in my daily work offering both the functionality and depth needed to support our quality initiatives what truly stands out is the strength of the Mpower community its supportive collaborative and full of knowledgeable professionals who are always willing to share insights and best practices the learning resources provided through in power have been invaluable in guiding me through the tools capabilities and helping me take full advantage of its features in addition the staff at NICE have consistently gone above and beyond to offer guidance answer questions and ensure I'm set up for success their responsiveness and genuine investment in user success make a real difference overall it's been a winning experience in the combination of a powerful tool strong community and exceptional support sets NICE CXone apart - Data and Analytics Manager50M-1B USDHealthcare and BiotechReview Source
Have No Fear....NICE CXone is Here!
Every aspect of the NICE CXOne product has been top notch! We have been working with the NICE CXone team for over 2 years and the continued partnership has been an amazing resource. This partnership has allowed us to continue with additional products and services to become an even stronger company for our customers. As we continue to bring on additional modules, it is evident how 1st class this product and its employees are! Anyone who has seen NICE CXone in action would know that this software is top in its market and continually improving on best in class. - It Security Engineer<50M USDHardwareReview Source
Stable performance eases workload, yet workflow edits remain challenging
Our center has been running on NICE CXone to manage our daily inbound and outbound customer queues. The platform does a heavy-lift job routing calls and digital interactions stably, and having omnichannel queues in a single agent console saves our staff from constantly swapping tools. The software is feature-rich, though updating complex routing logic or fine-tuning the studio workflows always requires careful testing so you do not accidentally break active lines. - IT Associate50M-1B USDHealthcare and BiotechReview Source
Long-Term Experience Reveals ROI and Ease of Use With NiCE Technologies
Through our primary VoIP vendor, we have partnered with NiCE and utilized their technology solutions for the past 8 years. Our relationship with NiCE has been nothing short of spectacular! - Customer Service & Support Associate10B+ USDTravel and HospitalityReview Source
A Strong Workforce Management Platform That Continues to Improve
Overall, our experience has been good. The platform handles our Workforce Management needs pretty well, especially scheduling and reporting. It's helped cut down on some manual work and given supervisors and frontline employees better visibility into schedules. There was definitely a learning curve in the beginning, and some adjustments along the way, but once things were set up and people got comfortable with it, it's been steady and reliable. We've also seen consistent updates, which shows the product continues to improve over time.
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