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  3. Moveworks AI Assistant Platform
Logo of Moveworks AI Assistant Platform

Moveworks AI Assistant Platform

byServiceNow
in
4.5
2025
Market Presence: AI Applications in IT Service Management, Conversational AI Platforms

Overview

Product Information on Moveworks AI Assistant Platform

Updated 21st April 2023

What is Moveworks AI Assistant Platform?

The Moveworks platform provides employees a single, conversational interface to surface information and take action across every enterprise system. For enterprise leaders, it is a rich analytics platform that surfaces opportunities they should prioritize for automation. For developers, it is a suite of workspaces to deploy any conversational AI use case in minutes.

Moveworks AI Assistant Platform Pricing

Moveworks AI Assistant Platform Product Images

Surface automation opportunity
Surface automation opportunity
Automate issue resolution
Automate issue resolution

Overall experience with Moveworks AI Assistant Platform

Sr. It Helpdesk Technician
250M - 500M USD, Software
FAVORABLE

“Powerful tool with many features but challenging to fully understand”

5.0
Jun 4, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
MANAGER OF IT SERVICES
500M - 1B USD, Banking
CRITICAL

“Unraveling the Rigor of Rewriting Hundreds of KBs for Bot Readability”

2.0
Jul 22, 2024
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
AI Applications in IT Service Management

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

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Peer Discussions

Moveworks AI Assistant Platform Reviews and Ratings

4.5

(116 Ratings)

Rating Distribution

5 Star
53%
4 Star
46%
3 Star
1%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?
  • Sr. It Helpdesk Technician
    50M-1B USD
    Software
    Review Source

    Powerful tool with many features but challenging to fully understand

    5.0
    Jun 4, 2026
    Overall this product is incredibly powerful, with that power comes a big technical gap.
  • Sr. It Helpdesk Technician
    50M-1B USD
    Software
    Review Source

    Powerful tool with many features but challenging to fully understand

    5.0
    Jun 4, 2026
    Overall this product is incredibly powerful, with that power comes a big technical gap.
  • Read All 116 Reviews

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Recommended Gartner Insights

  • Critical Capabilities for AI Applications in IT Service Management
  • Magic Quadrant for AI Applications in IT Service Management
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Moveworks AI Assistant Platform Likes & Dislikes

Like

I like how powerful and convenient this tool is to use and configure.

Like

I like how powerful and convenient this tool is to use and configure.

Like

I like how powerful and convenient this tool is to use and configure.

Dislike

We had to go over hundreds of KBs and rewrite them following specific templates so they can be read by the bot.

Dislike

We had to go over hundreds of KBs and rewrite them following specific templates so they can be read by the bot.

Dislike

We had to go over hundreds of KBs and rewrite them following specific templates so they can be read by the bot.

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Moveworks AI Assistant Platform
Deciding Factors: Moveworks AI Assistant Platform Vs. Market Average