Overview
Product Information on Moveworks AI Assistant Platform
Updated 21st April 2023
What is Moveworks AI Assistant Platform?
Moveworks AI Assistant Platform Pricing
Moveworks AI Assistant Platform Product Images
Overall experience with Moveworks AI Assistant Platform
Sr. It Helpdesk Technician
250M - 500M USD, SoftwareFAVORABLE
“Powerful tool with many features but challenging to fully understand”
Overall this product is incredibly powerful, with that power comes a big technical gap.
MANAGER OF IT SERVICES
500M - 1B USD, BankingCRITICAL
“Unraveling the Rigor of Rewriting Hundreds of KBs for Bot Readability”
It's not easy to set and requires a lot of leg work for it to start providing results.
Badges
Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
AI Applications in IT Service Management
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
Company Details
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
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Moveworks AI Assistant Platform Reviews and Ratings
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- Sr. It Helpdesk Technician50M-1B USDSoftwareReview Source
Powerful tool with many features but challenging to fully understand
Overall this product is incredibly powerful, with that power comes a big technical gap. - PRINCIPAL SOLUTIONS ENGINEER50M-1B USDSoftwareReview Source
System Simplifies IT and HR Queries With Fast, Error-Tolerant Responses
Ease-of-use, effectiveness and efficiency are getting better day by day. - IT Knowledge Manager50M-1B USDSoftwareReview Source
Moveworks' platform, buoyed by Moveworks staff, revolutionizes professional support
Excellent product, exceptional people. Moveworks has built a platform that enables professional support resolution across organizations of any size. The product set helps the end user in a personified and comfortable way, the admin set up and analytics are fantastic tools for our team to configure and parse the interactions our users have with our bot. However, the interactions I have had with Moveworks staff have really driven the positive experience rating. Helpful, hardworking, caring, with a genuine drive to connect and understand our business goals and help us achieve them. - IT MANAGER10B+ USDManufacturingReview Source
Moveworks' Impact on Enhancing Self-Service Capabilities
Moveworks has enhanced our self-service chatbot capabilities, delivering exceptional value with minimal implementation effort. The ease of setup for our bot allowed our organization to quickly integrate our systems with Moveworks which streamlined our first line of support for finding knowledge in ServiceNow or across SharePoint. If the user is not able to self-serve, then Moveworks integrations with ServiceNow enable precise ticket creation to the correct group. One of the standout features of Moveworks is the continuous development and innovation from their engineering teams. The product roadmap is consistently forward-thinking, introducing new capabilities that keep our company ahead of the curve. Their commitment to innovation with their Creator Studio product has enabled us to add custom integrations that have enabled our organization. Our bot has proven to be highly effective by having over 80% bot first rate and resolving over 40% of customer issues from the bot. This has helped to reduce the workload on IT, allowing the teams to focus on higher level tasks. Overall Moveworks and Mia have been a game changer for our ITSM strategy. - Data & Workflow Analyst10B+ USDRetailReview Source
Thriving Together: A Partnership Built on Feedback and Adaptability
The product's new Agentic Automation capability is fantastic, and I'm thrilled I don't have to use an additional iPaaS, which was one of our biggest headaches prior to its launch. I'm looking forward to seeing Python and Generative AI being used to speed up the plugin creation. The community is helpful, the knowledge repository and video guides continue to improve and expand.
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