Netskope One SASE with Netskope One SD-WAN

What I like most about Netskope revolves around its advanced security features and its seamless user experience. A significant improvement observed has been in our workload management. Previously, with our legacy product, we faced numerous complaints from users. However, we now receive almost no complaints from users on a monthly basis, effectively reducing them to near zero. This change also signifies that the solution effectively meets our set requirements. Firstly, the platform's capability to discover and classify shadow IT operations is exceptional. This feature provides unparalleled visibility into services that were previously hidden, and in my experience, it is one of the best on the market. This has been crucial for us in gaining control and understanding our operational landscape more thoroughly. Secondly, the Private Access feature is incredibly robust and simply works as intended. It has been instrumental in our journey towards ZTNA. The reliability and effectiveness of this feature are a significant advantage. Another aspect I highly value is the product's transparency from an end-user perspective. When a security solution operates so seamlessly that users do not notice it, and consequently, do not raise any complaints, it truly indicates its effectiveness. This level of transparency means the platform is performing exceptionally well and successfully meeting its objectives and our initial requirements. This stands in stark contrast to my prior negative experiences with other security products, where user complaints were so frequent that we almost had to disable a competitive platform before migrating to Netskope. This dramatic reduction in user complaints, almost to 0, is a testament to Netskope's success. Lastly, the threat protection level, particularly concerning malware, is outstanding. I consider it to be one of the best offerings available in the market. This strong security posture provides a high degree of confidence in protecting our assets.

Easy initial setup Setup VPN overlays with ease Transaction visibility including paths ZTP mechanisms for easy deployment

The product is constantly coming up with new features that enhance our security posture visibility. We work with a close team on our account which allows us to get quick support if an issue were to arise. User experience is key and is the biggest benefit I have seen from using Netskope, users traditionally never realize their traffic is being proxied due to the consistency in the network backbone that Netskope provides.

While Netskope is a great product, there are a couple of specific areas where I believe improvements could be made. The first area of concern is the client update and management process itself. We occasionally experience issues with the client on the endpoints, specifically with updating and managing the client, rather than the platform as a whole. Addressing these client-side update and management challenges would significantly enhance the overall user experience and reduce administrative burden. The second specific point of dissatisfaction relates to the availability of Points of Presence (POP) locations across Europe. In my experience, these POP locations do not provide adequate coverage for the entire European continent. For instance, being based in Greece, there is currently no local POP available in Greece. Consequently, my outgoing gateway is routed through Austria. This situation means I do not have the option to set up a local gateway from Greece for my clients, which can potentially impact performance or connectivity for users in areas with limited local POP coverage.

SASE software is still evolving and lacks some mainstream features. The GUI is not the most intuitive and needs to mature.

There are a couple of things I'd like to see Netskope work on as they expand and update their tools and services. Our environment requires very strict versioning to ensure a consistent onboarding experience for new hires, at the moment there is no built in way to specifically manage what minor release version is allowed in your environment, but there is support for the major golden releases. One additional thing to note is that there seems to be a bit of a delay with getting full integrations with more AI applications, we have also previously had issues with seeing network/app traffic to copilot, although they are releasing new integrations and connections constantly.