Name: Okta Customer Identity
Rating: 4.6 (407 reviews)

Overview

Product Information on Okta Customer Identity

Updated 13th October 2025

What is Okta Customer Identity?

Okta Customer Identity is a software that provides authentication and authorization capabilities for businesses to manage and secure customer access to applications and digital services. The software offers features including single sign-on, multi-factor authentication, user lifecycle management, and API access controls. Okta Customer Identity enables organizations to streamline registration and login experiences, protect customer accounts, and ensure compliance with security requirements. The software supports integration with various platforms and applications, offering tools for developers to embed identity functionality into their products. It addresses business needs related to user management, data security, and frictionless customer access across digital channels.

Overall experience with Okta Customer Identity

Security Engineer

250M - 500M USD, Banking

FAVORABLE

“SSO Functionality for External Users Includes Added Suspicious Logon Protection”

4.0

Jan 26, 2026

Provides SSO functionality to external users on our site, has additional security controls which are useful in preventing suspicious logons

DIGITAL PRODUCT OWNER

250M - 500M USD, Manufacturing

CRITICAL

“Powerful security tool with great features but complex to implement”

3.0

Jul 10, 2023

Good MFA solution but could be easier to implement and better documented

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Access Management

About Company

Company Description

Okta is an independent identity provider that focuses primarily on securely connecting individuals to suitable technology. Utilizing the Okta Identity Cloud, the firm eases the secure access to applications and infrastructure providers with its extensive range of pre-built integrations. Satisfying the needs of a variety of organizations, Okta leverages its solutions to safeguard the identities of workforce and customers, helping them attain their potential without fearing identity-related threats. The company operates on the idea that confident individuals and organizations can unlock their full potential when their identities are well-protected.

Company Details

Company type

Public

Year Founded

2009

Head office location

San Francisco, United States

Number of employees

5001 - 10000

Website

https://www.okta.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Okta Customer Identity

Reviewer Insights for: Okta Customer Identity

Deciding Factors: Okta Customer Identity Vs. Market Average

Performance of Okta Customer Identity Across Market Features

Okta Customer Identity Likes & Dislikes

Good range of security controls

- Dynamic authentification requirements based on risk factors - Customization options

Security it provides. All apps that are available through okta in a single page.

Support could be better and more polished product, however is early access so understandable

- Implementation requires quite deep technical knowledge - As ofter with those solutions, steep learning curve especially for collaborators from another skillset background

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Peer Discussions

Okta Customer Identity Reviews and Ratings

Recommended Gartner Insights

Market Guide for User Authentication

50M-1B USD

Banking

Review Source

SSO Functionality for External Users Includes Added Suspicious Logon Protection

E2E PLANNING MANAGER

1B-10B USD

Consumer Goods

Security Features Praised but Sign-In Verification Difficulties Noted in Certain Settings

5.0

Sep 22, 2025

Okta provides multiple ways to verify identity. The authentications are convenient if you have a mobile. It can be tricky for associates without a dedicated mobile device.

IT NETWORKING MANGER

IT Services

Two-Factor Authentication With Okta Strengthens Remote User Security Measures

Aug 26, 2025

Okta is our main 2FA that controls all of our remote users during login. This is a very important layer in our security footprint.

MANAGER

Gov't/PS/Ed

Education

Okta Verify Enhances Security But Occasional Lag and Log-In Repeatedness Noted

Jun 16, 2025

Okta verify keeps me and my entire company's identities and personal data safe through its comprehensive services and two-way factor identity features that prevents fraud and cyber threats.

ENGINEER

<50M USD

Software

Biometric Login Simplifies Access But Hidden Verification Windows Cause Frustration

manly used this Okta on our work environment. We've recently switched from other product to this. It integrates great with other apps.