• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • Loading categories...

      Browse All Categories

      Loading markets...

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. OpenAI API
Logo of OpenAI API

OpenAI API

byOpenAI
in
4.4
2025
Market Presence: AI Application Development Platforms, Generative AI Knowledge Management Apps/General Productivity

Overview

Product Information on OpenAI API

Updated 13th October 2025

What is OpenAI API?

OpenAI API is a software that provides developers with access to advanced language and image models, enabling the integration of natural language processing, text generation, translation, summarization, and code generation capabilities into applications. The software supports a range of tasks including conversational AI, content creation, search, and semantic analysis by leveraging machine learning models trained on diverse datasets. OpenAI API addresses business challenges such as automating content workflows, enhancing support systems, and streamlining processes that require language understanding and generation. The software offers endpoints for various functionalities and is designed to be scalable for different use cases across industries.

OpenAI API Pricing

OpenAI API software uses a pay-as-you-go pricing model where users are billed based on the number of tokens processed by the software. Pricing varies depending on the model used and the volume of usage, with available options for both standard and specialized models. There is no fixed monthly or annual fee structure and users can access usage tier discounts with higher consumption levels.

Overall experience with OpenAI API

Operations Manager
50M - 250M USD, Media
FAVORABLE

“Efficient Text Summarization Tool Speeds Up Work but Faces Server Outages”

4.0
Jun 23, 2025
This product really decreases the time I spend summarizing the texts I'm using, and increases my potential productivity.
SENIOR PRODUCT MANAGER
<50M USD, Banking
CRITICAL

“Exploring the Challenges of Open AI's Enterprise Product”

3.0
May 19, 2024
The standard product is great, however when trying to use their enterprise product there was difficulty even receiving responses from Open AI.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Cloud AI Developer Services

About Company

Company Description

Updated 27th January 2026

OpenAI is an artificial intelligence research and deployment company focused on building safe, reliable, and enterprise-ready AI systems. Its mission is to ensure that artificial general intelligence benefits all of humanity while supporting responsible adoption at scale. OpenAI provides advanced AI models and platforms that support enterprise use cases including knowledge management, content creation, software development, customer support, and data analysis. These solutions are designed to integrate with existing enterprise workflows and technology environments to improve productivity and decision-making. With a focus on security, privacy, compliance, and governance, OpenAI enables organizations across industries to deploy AI in alignment with business requirements and risk management practices.

Company Details

Updated 27th January 2026
Year Founded
2015
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Website
https://openai.com/

Do You Manage Peer Insights at OpenAI?

Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: OpenAI API
Performance of OpenAI API Across Market Features

OpenAI API Likes & Dislikes

Like

It works really fast and it is very useful compared to other AI services.

Like

Flexibility of API, front loading of credits, constant updates and improvements

Like

1. There is a plethora of state-of-the-art LLMs like GPPT40, GPT4 etc. to choose from. 2. The integration using the API is very seamless and easy. 3.Highly scalable and reliable.

Dislike

Sometimes the servers don't work. It's not often, but affects my workflow.

Dislike

Black box Interpret-ability, trouble becoming enterprise customers, analytics on usage are not great out of the box

Dislike

1. Cost can be higher for complex use cases. 2. Data Privacy concerns are there. 3. The models are black boxes with certain biases and sometimes hallucinations.

Top OpenAI API Alternatives

Logo of Writer
1. Writer
4.5
(71 Ratings)
Logo of Adobe Firefly
2. Adobe Firefly
4.1
(51 Ratings)
Logo of Amazon Bedrock
3. Amazon Bedrock
4.7
(38 Ratings)
View All Alternatives

Peer Discussions

OpenAI API Reviews and Ratings

Showing data for 17 ratings and reviews for Generative AI Model Providers market. View all 498 ratings and reviews across markets for a complete picture.

4.4

(17 Ratings)

Rating Distribution

5 Star
41%
4 Star
53%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.5

Service & Support

4.4

Product Capabilities

4.8

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Operations Manager
    50M-1B USD
    Media
    Review Source

    Efficient Text Summarization Tool Speeds Up Work but Faces Server Outages

    4.0
    Jun 23, 2025
    This product really decreases the time I spend summarizing the texts I'm using, and increases my potential productivity.
  • DATA SCIENTIST
    50M-1B USD
    Healthcare and Biotech
    Review Source

    Scalable and Reliable LLMs from OpenAI for Efficient Workflow

    4.0
    May 19, 2025
    OPENAI API provides plethora of highly optimized and powerful LLMs to choose from which can be integrated seamlessly in your workflow.
  • CHIEF PRODUCT OFFICER
    50M-1B USD
    Software
    Review Source

    Analyzing the Accuracy and Speed of Natural Language Model

    5.0
    Apr 14, 2025
    It provides a very easy to integrate set of API and delivers high-quality and flexible responses
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    50M-1B USD
    IT Services
    Review Source

    Boosting Business Productivity with AI Features: A Deeper Look into API

    5.0
    Jan 29, 2025
    The API enables seamless integration of AI features into existing workflows without requiring additional complex configurations. It offers access to a variety of tuned models like GPT-4, DALL-E, Whisper and Codex. By providing NLP features, the API extends the basic ChatGPT beyond its web app and into all possible applications such as business process optimisation, analytical review, data processing and much more. However, the cost for the API is on the higher side and there tends to be latency in processing larger/complex requests.
  • PROGRAM MANAGER
    1B-10B USD
    Healthcare and Biotech
    Review Source

    Best-In-Class Models Leading With Unique Results

    5.0
    Jan 14, 2025
    OpenAI remains the leader in the GenAI space, providing the best performing models, and the account team is very present offering unique cutting edge alpha/beta programs. OpenAI API team is creative and ambitious, making the impossible possible.
Showing Result 1-5 of 17

Recommended Gartner Research

  • Market Guide for Generative AI Model Providers

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.