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Product Information on Oracle Siebel Universal Customer Master (UCM) (Legacy)
What is Oracle Siebel Universal Customer Master (UCM) (Legacy)?
Oracle Siebel Universal Customer Master (UCM) (Legacy) Pricing
Overall experience with Oracle Siebel Universal Customer Master (UCM) (Legacy)
“Implementation was great - more financial service industry model alignment required ”
“Workflow/BPM. There is not a process to Accept/Reject new customers or updates on existing Customers. We had to create a customization to create process.”
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Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
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Performance of Oracle Siebel Universal Customer Master (UCM) (Legacy) Across Market Features
Oracle Siebel Universal Customer Master (UCM) (Legacy) Likes & Dislikes
without many customizations we were able to integrate 6 different business units (from individuals to corporate entities) into the Customer Hub over a 12 month period. Over 10 Million customer records were de-duped, cleansed and orchestrated for consumption.
The Customer data Mode - TCA architecture is excellent.
The foundation model seems to be taken more from a retail industry perspective and could be enhanced to meet the financial service industry standards.
There are key features that still are being developed and are not yet available. There is not a process to accept/reject new or updates on customers before the records reach the tables, data cleansing is done after the fact.
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Oracle Siebel Universal Customer Master (UCM) (Legacy) Reviews and Ratings
- Chief Data Architect - Principle1B-10B USDBankingReview Source
Implementation was great - more financial service industry model alignment required
We used the Customer Hub solution from Oracle and managed to take in individual customer, their relationships, complex entities, vendor within a 12 months period covering a significant amount of customer source systems. We had challenges with non-profit organizations where a unique ID had to be created. Also, the physical model behind the OCH is not aligned to industry standards which increased our efforts to align it to our models for regulatory reporting. - Application Delivery Manager1B-10B USDManufacturingReview Source
Implementation was tedious but is working consistently in production.
Oracle/Siebel support has been valuable and satisfactory. - Senior manager, MDM Architect10B+ USDReal Estate
Workflow/BPM. There is not a process to Accept/Reject new customers or updates on existing Customers. We had to create a customization to create process.
We were the first to implement Oracle MDM on Fusion Platform. The product was new and had multiple bugs. When we upgraded the system to Rel8, we got a much more stable system.