Overview
Product Information on Oracle Siebel Universal Customer Master (UCM) (Legacy)
Updated 13th October 2025
What is Oracle Siebel Universal Customer Master (UCM) (Legacy)?
Oracle Siebel Universal Customer Master (UCM) (Legacy) Pricing
Overall experience with Oracle Siebel Universal Customer Master (UCM) (Legacy)
Chief Data Architect - Principle
3B - 10B USD, BankingFAVORABLE
“Implementation was great - more financial service industry model alignment required ”
We used the Customer Hub solution from Oracle and managed to take in individual customer, their relationships, complex entities, vendor within a 12 months period covering a significant amount of customer source systems. We had challenges with non-profit organizations where a unique ID had to be created. Also, the physical model behind the OCH is not aligned to industry standards which increased our efforts to align it to our models for regulatory reporting.
Senior manager, MDM Architect
30B + USD, Real EstateCRITICAL
“Workflow/BPM. There is not a process to Accept/Reject new customers or updates on existing Customers. We had to create a customization to create process.”
We were the first to implement Oracle MDM on Fusion Platform. The product was new and had multiple bugs. When we upgraded the system to Rel8, we got a much more stable system.
About Company
Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
Company Details
Company type
Public
Year Founded
1977
Head office location
Redwood Shores, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
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- Chief Data Architect - Principle1B-10B USDBankingReview Source
Implementation was great - more financial service industry model alignment required
We used the Customer Hub solution from Oracle and managed to take in individual customer, their relationships, complex entities, vendor within a 12 months period covering a significant amount of customer source systems. We had challenges with non-profit organizations where a unique ID had to be created. Also, the physical model behind the OCH is not aligned to industry standards which increased our efforts to align it to our models for regulatory reporting. - Application Delivery Manager1B-10B USDManufacturingReview Source
Implementation was tedious but is working consistently in production.
Oracle/Siebel support has been valuable and satisfactory. - Senior manager, MDM Architect10B+ USDReal Estate
Workflow/BPM. There is not a process to Accept/Reject new customers or updates on existing Customers. We had to create a customization to create process.
We were the first to implement Oracle MDM on Fusion Platform. The product was new and had multiple bugs. When we upgraded the system to Rel8, we got a much more stable system.
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