Overview
Product Information on Oracle Siebel Universal Customer Master (UCM) (Legacy)
What is Oracle Siebel Universal Customer Master (UCM) (Legacy)?
Oracle Siebel Universal Customer Master (UCM) (Legacy) Pricing
Overall experience with Oracle Siebel Universal Customer Master (UCM) (Legacy)
“Implementation was great - more financial service industry model alignment required ”
“Good concepts, fit within our architecture but does not support our business process”
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Company Description
Oracle is a cloud technology company that offers computing infrastructure and software solutions globally. This organization has developed an autonomous database, the first of its kind, to help manage and secure data. Oracle Cloud Infrastructure presents functionalities to facilitate the transition of workloads from on-site systems to the cloud, and vice versa, as well as between different clouds. Oracle's cloud software applications provide modern tools designed to support sustainable growth and resilience in businesses. Tools developed by Oracle are used by a wide range of users including nonprofit organizations and businesses of various sizes, to aid in operations like supply chain streamlining, human resource management, financial planning and connecting data and global users. Apart from business solutions, Oracle's technology also aids in tasks ranging from government defense to scientific and medical research.
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Reviewer Insights for: Oracle Siebel Universal Customer Master (UCM) (Legacy)
Oracle Siebel Universal Customer Master (UCM) (Legacy) Likes & Dislikes
without many customizations we were able to integrate 6 different business units (from individuals to corporate entities) into the Customer Hub over a 12 month period. Over 10 Million customer records were de-duped, cleansed and orchestrated for consumption.
Integration with Oracle Enterprise Data Quality.
Support and community
The foundation model seems to be taken more from a retail industry perspective and could be enhanced to meet the financial service industry standards.
Does not support our business process well, so we end up creating workflows where out of the box capabilities cannot support. We fell into the typical trap of being unable to master custom fields.
Upgrade path is difficult and COTS application has downsides with regards to innovation
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Peer Discussions
Oracle Siebel Universal Customer Master (UCM) (Legacy) Reviews and Ratings
- Chief Data Architect - Principle1B-10B USDBankingReview Source
Implementation was great - more financial service industry model alignment required
We used the Customer Hub solution from Oracle and managed to take in individual customer, their relationships, complex entities, vendor within a 12 months period covering a significant amount of customer source systems. We had challenges with non-profit organizations where a unique ID had to be created. Also, the physical model behind the OCH is not aligned to industry standards which increased our efforts to align it to our models for regulatory reporting. - Data Quality Lead10B+ USDManufacturingReview Source
Out of the box implementations were easy but the customization was challenging
It is operating well. but Sometimes, the SRs take longer time for analysis and implement the fix - Director, IT Development10B+ USDTelecommunicationReview Source
UnCarrier approach to MDM
Implementation completed in 2012, since then we've engaged a 3rd party SI (HCL and CapGem) for most efforts - Manager – Company Information ManagementGov't/PS/EdGovernmentReview Source
Good concepts, fit within our architecture but does not support our business process
Ongoing access issues to the right support. Met Oracle MDM architects at conferences which have been more helpful than and SR response or account manager - Principal Systems Analyst1B-10B USDSoftwareReview Source
UCM Implementation for B2B is not easy
The prouct is good but meant for a very specific B2C market due to the stringent data model. We were trying to solve a B2C solution so it did not work very well for us.