Overview
Product Information on Pindrop Protect
What is Pindrop Protect?
Pindrop Protect Pricing
Overall experience with Pindrop Protect
“The Need for Enhanced Analytics in Phone Fraud Prevention”
About Company
Company Description
Pindrop is a company that is strongly focused on developing future voice technology. It uses its patent technology to extract significant intelligence from every interaction it encounters. The main problem Pindrop solves is providing security, identity, and trust for every voice interaction. Its solutions include detecting fraudsters and authenticating callers which helps to reduce fraud and operational costs. Moreover, it enhances customer experiences and protects the reputation of brands. The company was founded in 2011 and is based in Atlanta, GA.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Pindrop Protect
Performance of Pindrop Protect Across Market Features
Pindrop Protect Likes & Dislikes
The service team is very helpful and responds pretty quickly to needs and questions.
The service is the best part. I love my customer support team and the response on issues is amazing/
Super easy to use, very easy to teach to new analysts.
It would be better if their were clearer summary and analytical mechanisms (i.e., how many fraudulent phone calls are coming through, how many are attempted, etc.).
Little is known about the output. Even though metrics are in place it would be nice to understand some of the whys.
Not customizable. You are stuck doing things Pindrops way.
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Pindrop Protect Reviews and Ratings
- ANALYST<50M USDMiscellaneousReview Source
The Need for Enhanced Analytics in Phone Fraud Prevention
Overall, the product works great and prevents fraud calls and helps authenticate messages. - Fraud Tech Manager10B+ USDBankingReview Source
WE LOVE PINDROP
I love Pindrop, we currently use Protect. This past year with Pindrops updates to their phone and tone printing we have noticed significant improvements in catching fraud. - Fraud Operations Analyst1B-10B USDFinance (non-banking)Review Source
Easy to use, not customizable
Software is very easy to use, and the system is grest at catching fraudulent callers from suspicious ANIs. However, Pindrop is not very customizable. The only way to manage what cases your team will see is to change your risk score level/tolerance. All other informstion is housed by Pindrop. - Fraud Operations Analyst<50M USDReal EstateReview Source
User interface is well done, however could work on voiceprinting accuracy.
Pindrop does a decent job at intercepting fraud. I work on it on a daily basis and have liked the recent updates/ user interface. It has on occasion let calls slip through the cracks, but for the most part it is satisfactory. - Operations Analyst<50M USDReal EstateReview Source
Great to use, but can be hard to parse through the false positives
Pindrop is user friendly and loads extremely quickly. Pindrop does have a problem with a high number of false positives, and their risk scores are not great.