Pindrop is a company that is strongly focused on developing future voice technology. It uses its patent technology to extract significant intelligence from every interaction it encounters. The main problem Pindrop solves is providing security, identity, and trust for every voice interaction. Its solutions include detecting fraudsters and authenticating callers which helps to reduce fraud and operational costs. Moreover, it enhances customer experiences and protects the reputation of brands. The company was founded in 2011 and is based in Atlanta, GA.
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The service team is very helpful and responds pretty quickly to needs and questions.
The service is the best part. I love my customer support team and the response on issues is amazing/
Super easy to use, very easy to teach to new analysts.
It would be better if their were clearer summary and analytical mechanisms (i.e., how many fraudulent phone calls are coming through, how many are attempted, etc.).
Little is known about the output. Even though metrics are in place it would be nice to understand some of the whys.
Not customizable. You are stuck doing things Pindrops way.
