Overview
Product Information on ProcessUnity Third-Party Risk Management
What is ProcessUnity Third-Party Risk Management?
ProcessUnity Third-Party Risk Management Pricing
Overall experience with ProcessUnity Third-Party Risk Management
“Driving proactive supply chain risk management with ProcessUnity's GRX and Threat and Vulnerability Response.”
“Routine Updates Require Extra Services and Vendor Support Remains Limited on ProcessUnity”
About Company
Company Description
ProcessUnity is a cloud-based solutions provider helping organizations automate their risk and compliance programs. By offering highly configurable, user-friendly tools, the company aims to drastically reduce manual administrative tasks. As a Software-as-a-Service technology, ProductUnity is designed to deploy quickly with minimal effort from IT resources. The technology aims to deliver faster, improved outcomes with scalability to accommodate the growth of risk governance and compliance programs. The suite of applications provided by ProcessUnity includes Third-Party Risk Management, Cybersecurity Program Management, Policy and Procedure Management, Enterprise Risk Management, Regulatory Compliance Management, and Product and Service Offer Management. The company also emphasizes the importance of creating and nurturing a diverse and inclusive workplace.
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ProcessUnity Third-Party Risk Management Likes & Dislikes
GRX provides sophisticated risk models and threat intelligence with excellent mapping to frameworks and threat profiles. TVR provides searchable, real time vulnerability data enriched with CVSS scoring from NISD NVD, Risk Rule alerts, mapping to 4th party products via CPE mapping to CVE. TVR allows us to quickly assess our entire third party relationship in GRX portfolio and determine, which third parties are vulnerable to the cyber threat and then allows us to send out a tailored questionnaire in minutes. This saves us a vast amount of time and effort in assessing third parties that are less likely to be impacted and allows us to focus on the things that matter most. The issue/risk workflow allows us to track and manage any risk to closure with an excellent audit trail.
ProcessUnity is fairly easy to configure for everyday needs. Updating assessment questionnaire is straightforward, setting up automated email notifications and basic customizations like adding options to dropdown lists are simple to manage.
Standout features include: Simplicity for our internal stakeholders that engage with the platform to onboard their vendors into the program. We operate in 120 countries and at different paces depending on customer requirements. The way in which we have setup the program allows our business stakeholders to continue with service delivery while due diligence activities proceed simultaneously. Centralization of due diligence processes into one platform has also been to the benefit of our risk function owners. This has provided a single source of truth approach, where due diligence questionnaires and assessments across multiple risk domains are performed, reviewed and vendor engagement is in one place. Reporting mechanisms and capabilities that are interactive and live allow for ease of information sharing with our stakeholders. Reporting capabilities can be adapted and affected in minimal time. Production of new reports takes minutes.
The validation time of the GRX assessment process. The business partners need to accelerate their validation time, making use of AI tools to speed the process up. Without the TPRM platform, it more challenging to tailor the assessment questionnaire. So for example, there are some data protection questions that our customers would have to answer as part of their TPRM questionnaire, resulting in duplication.
Basic enhancements often don't get resolved in a timely manner, AI functionality is immature and does not yet deliver meaningful value or efficiency gains. Overall, innovation feels slow and the platform lacks clear forward momentum compared to peers in the space.
MS Word summary reports that can be extracted from the platform are difficult to update and finding the source property can be confusing. From an administrative perspective, selecting the wrong option when progressing through workflows cannot be undone, meaning the admin personnel may have to cancel and start again. Some properties will create unintended outcomes if incorrectly selected. Very infrequently the platform stops at a loading screen for an unreasonable time. Not sure what could be the cause of this if it's from our end or ProcessUnity.
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Peer Discussions
ProcessUnity Third-Party Risk Management Reviews and Ratings
- Manager, IT Security and Risk Management50M-1B USDInsurance (except health)Review Source
Driving proactive supply chain risk management with ProcessUnity's GRX and Threat and Vulnerability Response.
ProcessUnity are a strong and forward thinking organisation, that have proven to be an excellent Third Party and business partner to work with. They have always listened to their customers and taken action on good ideas. Their GRX and Threat and Vulnerability Response platforms (TVR) have enabled us to streamline Third Party assessments, enhance due diligence and make confident, risk based decisions at scale. Their platforms are highly flexible, with capable apis, that have allowed us to integrate into our wider third party risk management program. The GRX exchange data provides us excellent visibility into third party risks, even before an attested assessment has been completed. The TVR platform has been a revolutionary way of monitoring and managing third party cyber threats and vulnerability, at scale. The platform's ability to aggregate intelligence and present actionable insights has strengthened our operational resilience and enabled a more proactive third party security posture. We have been able to have visibility into our supply chain and take prioritised action on 4th party risk, quickly and efficiently. More recently, ProcessUnity have implemented AI workflow into GRX and we are beginning to see some real advancements in assessment turnaround time, which is key to supporting our business with faster onboarding, whilst ensuring they third party meets our security requirements. - Manager, IT Security and Risk Management1B-10B USDTransportationReview Source
Centralized Platform Simplifies Due Diligence across Multiple Risk Domains, Streamlining Risk Management & Reducing Manual Workload
Having worked with multiple TPRM & ERM providers over the last 9 years, my experience with the ProcessUnity Team was excellent. From the get-go, they worked with us to determine the best path forward, and as we evolved in our relationship and our requirements, they adapted and repackaged to provide the best solution possible. Configuring the platform was simple and integration with our GRX platform was seamless. We are now planning on further integrations to enhance our TPRM program. The solution was cost effective, and the automation of workflows has significantly reduced manual burden. ProcessUnity has allowed us to integrate an enterprise-wide TPRM program and consolidate efforts across several risk functions within the business. - Manager, IT Security and Risk Management10B+ USDIT ServicesReview Source
Highly Customizable Platform Adapts to Evolving Program and Regulatory Demands
My experience using ProcessUnity has been great because the platform is highly customizable, allowing us to tailor workflows, assessments, dashboards and automate logic to meet our program needs. The flexibility of the system makes it possible to evolve our program without requiring heavy development support or rigid configuration constraints. This adaptability has been essential as our program matures and new internal or regulatory requirements emerge. ProcessUnity has always been open to our feedback and actively collaborates with us to ensure our program's success. They offer transparent roadmaps and tailored support that aligns directly with our operational goals. Enhancements and configuration changes are handled with professionalism and urgency. ProcessUnity consistently delivers the level of service, reliability, and collaboration that defines a top-tier SaaS partner. - VP10B+ USDBankingReview Source
Implemenation Team, Effective Support and Customization Highlight Platform Experience Over First Year
We were in the dark ages with our previous TPRM platform. Due to a poor relationship with that company, we came to ProcessUnity with an extremely tight implementation timeline and a hard Go Live date. The implementation team made quick work of our project, tweaking many of the box options to fit our framework. This allowed us to complete additional more in-depth configurations much quicker. The team was very proactive, easy to work with and incredibly knowledgeable and our account managers have been an integral partner as well. Additionally, since our Go Live, the support team has been amazing, often responding to tickets in less time than we expected. They have proven to be a collaborative partner, providing detailed instructions and screenshots as needed. For a newer platform admin, this has been a lifesaver. Our entire organization is much happier using this platform and as we near our one-year mark, we could not be more pleased. - Operations Associate10B+ USDConsumer GoodsReview Source
Proactive Consulting and System Adaptability Define ProcessUnity Implementation Journey
My overall experience with ProcessUnity has been great. From the earliest stages - when we were still exploring and designing our TPRM solution - through nearly three years of active use, the partnership has consistently met our expectations. From the beginning, there has never been any difficulty collaborating on a tailored solution or adjusting the tool to match our organization's needs and desired processes. The consultants have been diligent, knowledgeable, and solution-oriented, always proposing practical approaches for any issue or enhancement request. Additionally, the platform's integration capabilities have proven to be satisfactory for our environment and processes.