1. User-friendly upwork flow: One of the software's strongest features is its approval system, approvers can easily review and approve purchase request or invoice directly from email, desktop, or mobile devices. This flexibility helps teams avoid delays and peeks procurement moving even when managers are not at thier desk. 2. Easy vendor purchasing and punch-out catalogs: The platform integrates with vendor catalogs and suppliers' websites, allowing users to browse products, add them to carts, and submit purchase requests without leaving the system. This simplifies purchasing and reduces the need to manually create orders. 3. Strong customer support: Customer service is frequently mentioned as responsive and helpful, with support teams assisting users when issues arise or helping implement solutions. 1. Limited ERP integration: One of the biggest drawbacks of the software is limited integration with some ERP systems. In some cases, companies have to manually re-enter data into their ERP, which creates extra work and increases the risk for errors. 2. Workflow and syncing problems: Some users experience syncing problems or invoices being sent prematurely, causing confusion over approval status and requiring manual verification. 3.Cost vs value concerns: Some users felt the platform did not deliver enough functionality to justify the cost, especially when used primarily for approvals instead of full procurement automation.