My overall experience with Kissflow has been great, and we have relied on Kissflow as a workflow automation tool for the legal side of our business. That said, Kissflow has helped our team streamline many of our approval processes and reduce the need for manual handoffs. I develop internal applications, and I think the low-code setup is an incredible fit for my needs because it lets me go from ideas about workflows directly to process apps in a very short period. As mentioned, we automated workflows that used to be highly dependent on email, leading to faster turnarounds and more consistency in operations. The interface is still intuitive as I build out more complex logic, which has kept enhancements pretty straightforward. A huge positive feature is the responsiveness of the Kissflow support team. Whenever, I had questions or ran into unexpected behavior, they were extremely quick to respond with practical guidance and clear next steps. These points have combined to make a strongly positive customer experience. While improvements to the debugging toolset and performance when working with large data sets would be welcome, the overall product experience and the quality of support have been consistently strong.

I like the product in general, the API's and SDK etc is lacking. Needs much better documentation and versioning on the end points. It would be so much quicker to build complex API driven work flows etc if the docs where more complete, had much better examples etc.