Smartsheet

1. Familiarity and ease of adoption. The core spreadsheet-like interface makes it instantly familiar and easy for a wide range of users to begin using it without extensive training. This greatly reduces the learning curve and friction for new users. 2. Unmatched Flexibility and Versatility: A major strength is the multitude of use cases Smartsheet fills for our organization. It's not just project management. It can be used for managing Sales Operations, IT Operations, IT Asset Tracking, Logistics, and much more. This versatility of user-driven development, versus requiring IT to be the development bottleneck, is what has driven widespread adoption across my organization.

1. The ease with which we can build project plans, dashboards and metrics. 2. The ability to share the sheets with individuals both inside and outside the company. 3. The ability to create solutions without the assistance of IT.

Smartsheet has truly become my go to project management tool. I particularly like the ability to attach documents to the irrelevant Rose and also make notes comments, chat and tag as needed for content directly related to just that Row. However, my favorite feature is definitely the ability to generate a professional looking and simple to use form for public use from a grid sheet that Ive already created. This makes it so simple when people fill out the form and then it comes to me on the back end, and I am able to then organize manipulate and extrapolate the data as needed. Additionally, I find the ability to send recurrent reminders and pings to people using an automated workflow and efficient way to keep people alert and on task and turning and deliverables on time without constantly having to focus on remembering to remind them to turn in things myself.

While Smartsheet has been a powerful collaborative work management solution, and a useful no-code development platform, there are a few things that would make it better to support our more complex use cases. 1. No native support for Global Filters or Slicers on Dashboards: Its absence forces us to create an d and maintain multiple versions of the same dashboard to present different views of our data. (e.g., by Department, By Region). This is an issue when you are trying to manage a portfolio of work and prevents a more dynamic and user-friendly experience. 2. Managing Parent-Child Relationships between objects: While you can create parent-child rows in a sheet, it would be great if Smartsheet had features to intuitively link and manage parent-child objects that have different attributes, automations, or workflows. This makes managing parent account objects and their child opportunity objects difficult to manage. Implementing a more robust system to handle relationships between two objects or sheets would make the platform even more powerful as a no-code development platform. 3. User Administration and Licensing model: In 2025, the licensing model changed for Smartsheet. Personally, I find it more difficult to manage. I love the free, collaborative user model where we are only charged for users who create new Smartsheet objects. Granted, no other platform offers such a generous model, but it was nice that Smartsheet had that before.

1. The company continues to highlight how you can add additional value with the use of other features like blueprints that come at significant costs. 2. The focus of the company on increasing costs has diminished the value of the software within our company. You used to be able to share sheets with other users for free but now they have switched to they need to be paid users. For a non-profit this is a non-starter. 3. There are still a lot of limitations on how we can use the software and with the recent price changes these limitations become reason to move to something else.

I wish there was a feature similar to apples tips. In other words when there is a new feature, its the first time I have utilized a feature, or theres a feature that people commonly struggle with utilizing, there would be a suggestion or a help box pop-up showing me how to use those things and then after I practice with one step, it would automatically move to a next step. I am the kind of person who learns by doing therefore watching videos or listening to someone else, explain how to utilize the features does not click with me in the same way as doing it myself. Ultimately the inability to create and learn in real time has kept me from utilizing and maximizing Smartsheet to its fullest potential.