Name: Smartsheet
Rating: 4.5 (2802 reviews)

Overview

Product Information on Smartsheet

Updated 13th October 2025

What is Smartsheet?

Smartsheet is a software designed to facilitate work management and collaboration by enabling users to organize projects, automate workflows, and track progress in real time. The software provides features such as customizable templates, dashboards, reporting tools, and integration capabilities with various third-party applications. Smartsheet allows teams to assign tasks, set deadlines, and manage resources efficiently. It supports document sharing, version control, and permission settings to maintain data integrity and security. The software addresses business challenges related to project visibility, communication, and operational efficiency by centralizing project information and providing accessible updates for stakeholders.

Overall experience with Smartsheet

Manager, Project Management

30B + USD, Telecommunication

FAVORABLE

“Smartsheet is a Problem-Solver's Playground but Shifting Executive Priorities Pose a Concern”

4.0

Jan 21, 2026

Smartsheet is easily one of my favorite platforms. It has so much flexibility - there are a LOT of different things you can do with Smartsheet, and absolutely everything can be customized to fit your needs. The Smartsheet Community makes Smartsheet stand out from its competitors - a phenomenal community that has amazing resources and helps each other to learn and grow. The only reason the review lost a star is the obvious change in executive focus - where the main focus used to be customer experience (and you could FEEL it), the shift is to make as much money as possible and push AI. It's changed customer service, and not for the better.

BROADCAST COORDINATOR

50M - 250M USD, Media

CRITICAL

“Highly Utilized Functions Praised Despite Overlooked Core Enhancements Sought by Users”

3.0

Jan 21, 2026

They started out very strong in listening to their users. But over time, the input from users seems less valued as features have been added that are of little value vs long-requested improvements that have gone unheard.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Smartsheet is a modern work management platform that brings together people, processes, and technology to empower anyone to drive meaningful change. Organizations of all sizes use Smartsheet to manage projects, automate processes, and gain visibility into programs and portfolios at scale — all on one real-time, centralized platform, accessible from anywhere, on any device. Over 90% of Fortune 100 companies trust Smartsheet to align their resources to improve efficiency, agility, and collaboration in today’s ever-changing world of work.

Company Details

Company type

Public

Year Founded

2005

Head office location

Bellevue, United States

Number of employees

1001 - 5000

Website

https://www.smartsheet.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Smartsheet

Reviewer Insights for: Smartsheet

Performance of Smartsheet Across Market Features

Smartsheet Likes & Dislikes

The options and opportunities for solutions in Smartsheet are almost endless. You can do SO MUCH in this platform, and there are often many different ways to solve a problem, so you can tailor your solution to fit your needs. As someone that likes to learn new things and enhance processes, this software is like a never-ending gold mine. The Smartsheet Community is amazing. It's run by an official Smartsheet team that genuinely cares and tries to make sure the Community has a great experience and are getting what they need. You can learn so much from the Community and help each other to learn and share solutions. Cannot recommend the Smartsheet Community enough. Feature enhancements are a HUGE plus! Any Smartsheet user can recommend a feature enhancement or new feature. The entire Smartsheet Community can see these recommendations, vote on them, and comment for more details and additional use cases. Smartsheet actually reviews these and provides updates on if they get added to their roadmap. Smartsheet will often release enhancements based on things recommended by actual users. I believe in 2025 they made live 57 feature enhancements that were recommended by users. So cool, and easily one of the reasons I love Smartsheet so much.

I do love that the permissions are fairly simple, and the Workflows are an absolute lifesaver. Many underlying features such as conditional formatting, parent/child relationship, and automated send of reports/sheets are highly used by our team.

We heavily use the grid sheets. Its very much like Excel, including formulas, but you can attach documents to lines, create a separate submission form that will log submissions into the grid automatically, and create automations that request approvals or email reports or alerts automatically when criteria is met or on a recurring basis. Great for IT Ticket systems, and for form submissions that include approval requests. You can even merge specific data from multiple sheets into one summary landing page for your team to see deadlines, open projects, submissions, to-do lists. The basic training videos are great, nice and short but to the point.

One of Smartsheet's biggest disadvantages is visual insights. While there is the ability to create dashboards and add reports, metrics, charts, etc., the customization is extremely limited, and there's no way to dynamically filter the information on a dashboard. As of today, most people I know are connecting Smartsheet to other platforms like Power BI or Tableau to visualize their data for insights and executive presentations. Something I see a lot of people struggle with in Smartsheet is simply the learning curve. A lot of people get overwhelmed by what can be done or how to do things, so most areas have a key person or team that creates and manages processes created, while everyone else just edits data. The goal is often to create something that allows people to self-serve as much as possible, but most people I encounter give up if they can't figure out how to do it in 2 seconds. The Smartsheet user interface is definitely geared more towards folks that are in the platform constantly, not for your average user that just needs to find their information and move on with their day. Although this is a more recent issue, it's a big one. The overall focus from executives has moved to making as much money as possible. You can feel it in the customer service, in the new user subscription model, in the solutions and services being recommended. Between that and the push for AI everything, whether it's the right solution or not, I've been reaching out to our Smartsheet Account Team less and less and turning more to the Smartsheet Community. You used to be able to FEEL that everyone genuinely cared about the customers and solutions, but that feeling has definitely changed. It makes me concerned for the future of Smartsheet.

Features that seem a low priority among the Smartsheet community forum are being given a higher priority over much requested basic improvements such as sheets being able to save the sort view as is done in reports.

Downsides: 1. Expensive even for the basic packages and a small amount of super users. 2. Its difficult internally to keep track of different user levels, and their restrictions, if you pass ownership of a sheet to a lower user, the sheet will not behave as it was created to, logics break, etc. 3. Short training videos only get you so far. I'd love to utilize the the webinars but smartsheet has alot of add-ons and the webinars include them, so you would have to pay for additional items to be able to complete what you learn in the webinars, they say they're not sales pitches but you can't implement unless you buy more... Wish there was more training opportunities for our staff.

Top Smartsheet Alternatives

Peer Discussions

What Your Peers Are Saying About Smartsheet

Director of Architecture

I am looking for some suggestions on Project Management Solutions. This solution should provide things like: - Support both Waterfall and Agile methodologies - Automation workflows - Task Breakdowns - Integrates with Microsoft 365 technology stack. We are a $10B Financial Institution currently using SmartSheet looking to evaluate a newer and more scalable solution.

Director of Operations

Azure DevOps has decent connectivity with Microsoft365. While it's not designed for waterfall, there's nothing that prevents you from using it that way. There's a plethora of plugins and customizations that may help you do what you want. I agree with Pranay below, there may not be one single provider that can check all the boxes.

See Full Discussion

5 Mar 20253.3k Views6 Comments

Director of IT

We are attempting to leverage SmartSheet as our PPM (Project Management and Resource Management tools). Does anyone else utilize these tools as their PPM solution? If so, what are your key takeaways that we need to consider to make our implementation a success?

Chief Executive Officer

IMO - Smartsheet, Monday and Wrike are primarily Task management platforms. as Dan says Below much the same. Enterprise PPMs are about Portfolio management (Governance, Resourcing, Financials, Budgets, ROI, Benefit realization) and Project Delivery (Scheduling, Risks, Status etc). Its best to work out what your PPM requirements are before looking at tools

See Full Discussion

16 Mar 20263k Views4 Comments

Smartsheet Reviews and Ratings

Recommended Gartner Insights

10B+ USD

Telecommunication

Review Source

Smartsheet is a Problem-Solver's Playground but Shifting Executive Priorities Pose a Concern

50M-1B USD

Real Estate

Amazing product that makes processes more efficient with automation replacing manual work. Excited to see future improvements.

5.0

Mar 11, 2026

I can't imagine working without this software, it helps make processes more efficient, allows for better tracking, internal submissions and approvals, and team summaries.

Human Resources Associate

Gov't/PS/Ed

Government

Privacy and Collaboration Praised, But Add-Ons and Costs Present Significant Hurdles

Jan 26, 2026

Staff have always been helpful and provided great customer service. The privacy that the product allows makes it a great asset to HR. I believe this product would be a great benefit for all WV agencies to collaborate and share reporting information to the State Budget Office, Division of Personnel, Auditors' Office, and ultimately the Governor.

SENIOR PACKAGING SPECIALIST

Consumer Goods

Customized Setup Offers Process Transparency Yet Faces Limitations For Extensive Data Use

Jan 23, 2026

The team worked with us in-depth to get us up and going and helped us create a customized process and set up, however personally I could have used a bit more training to really help me get functional once it was created.

SENIOR PROJECT MANAGER

Transportation

Jack of All Trades and Master of Most

Smartsheet is the PM's one stop shop for everything needed.