Name: Jira
Rating: 4.4 (7814 reviews)

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Overall experience with Jira

PROJECT MANAGER

500M - 1B USD, Consumer Goods

FAVORABLE

“Highly flexible enterprise agile planning platform that scales effectively with strong governance and disciplived execution”

4.0

Jan 20, 2026

Jira has proven to be a strong entreprise agile planning platform when used beyond team-level execution and combined with disciplined governance practices. In our context, Jira supports program-level planning, dependency management, cross-team coordination, and leadership visibility across large transformation initiatives. While not all entreprise planning capabilities are native out of the box, the platform is highly extensible and adaptable, making it effective when paired with clear processed and supporting tools.

Group Product Manager

<50M USD, Banking

CRITICAL

“High Level Customization Noted But Issues With Task Status Changes Occur Frequently”

3.0

Apr 21, 2026

As a task tracker it's okay if the project team is actively improving the tool. As a dashboard on sprint productivity - not very transparent, since it misses a lot of cross team communication and agreements. adhocs are hard to track

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.

For Market:
Marketing Work Management Platforms

About Company

Company Description

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Company type

Public

Year Founded

2002

Head office location

Sydney, Australia

Number of employees

10001+

Website

http://www.atlassian.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

User Sentiment About Jira

Reviewer Insights for: Jira

Performance of Jira Across Market Features

Jira Likes & Dislikes

1) Scale agile planning beyond individual teams Jira enabled planning across epics, initiatives, and multiple teams, allowing leadership to understand progress, dependencies, and risks at the program and portfolio levels. 2) Strong visibility and transparency The platform provides a shared system of record for work, enabling consistent reporting, status tracking, and governance across IT, business, and external partners. 3) Flexible planning model adaptable to entre^rise realities Jira supports hybrid approaches (Agile, Scrum, Kanban, and waterfall-like milestones), which is critical for large entreprise programs where not all work fits a pure agile model 4) Ecosystem and extensibility Capabilities can be extended through Advanced Roadmap, plugins, automation, and integrations with Confluence, reporting tools, and financial trsacking solutions

Ability to create Sprints as a way of grouping tasks like Bugs, Q3, On hold - in order to structurize the working flow. Ability to see any changes made to the task with the contact info of the person who made the changes. The high level customization available. Also, the search feature could use some improving: when trying to link issues that I'm 100% sure exist under a certain number, it cannot be found, and I have to create a task, and then link the issue some other way.

The biggest strength of JIRA i sits flexibility and ability to adapt to different teams processes. Key benefits include: Customizable workflows that support development, QA and business processes. Strong backlog and sprint management capabilities. Robust issue tracking fir defects , tasks and enhancements. Integration with development tools and CI/CD pipelines. Powerful reporting dashboards for tracking progress and team performance . From a testing standpoint , JIRA provides clear traceability between requirements , test activities and defects , which is especially useful in enterprise environments where auditability matters.

1) Entreprise planning capabilities are not fully native out of the box Advanced portfolio planning, capacity forecasting, and cross-program dependency management often require add-ons (e.g. Advanced roadmap, Tempo) or custom configurations 2) Reporting and executive visibility require extra effort Leadership-level reporting is powerful but not turnkey. Consistent portfolio reporting usually depends on plugins, custom dashboards, or external BI tools 3) Governance relies heavily on discipline, not enforcement Jira's flexibility is a strength, but without strong governance (naming conventions, issue hierarchy, workflows, enterprise usage can quickly become inconsistent 4) Learning curve when scaling beyond team usage Jira is easy to adopt at team level, but scaling it to enterprise agile planning requires experienced configuration and process ownership

Sometimes Jira flow breaks and I'm not able to close the task (if I open the workflow, it shows that the task is somehow stuck in a loop and nobody knows how it got there), and it becomes annoying to get the task to the beginning and do all the statuses all over again just to close it, taking many minutes. The main reason for disliking it is just the random inability to change the status of any task that can happen anytime to anyone, despite all the right actions and accesses

One of the main challenge is configuration complexity. Over time, excessive customization can make workflows difficult to maintain and confusing for users. Performance can also be impacted in large instances with many custom fields and plugins. The interface can feel cluttered when too many fields are added. reporting sometimes requires additional plugins or customization. Managing permissions and project configurations can require administrative expertise Without governance , teams may create create inconsistent workflows across projects. New users may also experience a learning curve when navigating different boards, filters and configurations.

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Peer Discussions

What Your Peers Are Saying About Jira

IT Manager

Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?

CIO

Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂

See Full Discussion

31 Mar 20252.5k Views2 Comments

VP of IT

Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?

CIO

User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.

See Full Discussion

18 Apr 2023516 Views1 Comment

Jira Reviews and Ratings

4.4

(7814 Ratings)

Rating Distribution

5 Star: 44%
4 Star: 50%
3 Star: 6%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

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PROJECT MANAGER
50M-1B USD
Consumer Goods
Review Source
Highly flexible enterprise agile planning platform that scales effectively with strong governance and disciplived execution
4.0
Jan 20, 2026
Jira has proven to be a strong entreprise agile planning platform when used beyond team-level execution and combined with disciplined governance practices. In our context, Jira supports program-level planning, dependency management, cross-team coordination, and leadership visibility across large transformation initiatives. While not all entreprise planning capabilities are native out of the box, the platform is highly extensible and adaptable, making it effective when paired with clear processed and supporting tools.
Sdet
10B+ USD
Banking
Review Source
Strong Collaboration and Traceability in JIRA Offset by Maintenance and Usability Concerns
5.0
Feb 16, 2026
Overall, our experience with JIRA has been positive , particularly in environments that require structured tracking of work items , defects and project progress across multiple teams. It provides a flexible platform that supports Agile, Scrum and hybrid delivery models , making it adaptable to different team workflows. From a development and QA perspective , JIRA helps improve visibility into requirements, defects ad testing progress. However , its effectiveness depends heavily on how well workflows , fields and governance are designed. Without clear standards, configurations can become complex over time. When managed properly , it serves as a strong central system for collaboration and tracking.
SOFTWARE DEVELOPER
<50M USD
Media
Review Source
Powerful Project Tracking Offset by Setup Time and Confusing New Interface Updates
4.0
Nov 26, 2025
A powerful project management tool that provides great tracking of tasks, issues and workflows for our team. Its flexibility allows for detailed customization of boards, workflows and reporting. I appreciate the extensive integration options with other tools to help streamline our team collaboration. The interface can be lacking in intuitiveness, feeling complex for new users and it can be time consuming setting it up with new projects.
Project Manager
1B-10B USD
Software
Review Source
Strong Reporting And Collaboration In JIRA Despite Occasional Performance Limitations
5.0
Feb 17, 2026
I am a program manager specialist in my organization. I use JIRA for my day to day work. I found the tool to be very robust in terms of issue tracking , cross functional collaboration and PMO governance. Whether it is for viewing the status of all teams via structures, or taking out report of how much efforts, AI savings being done by team, this tool is simply the best. You can query in simple language and that can be converted to JQL query easily. no need for any technical expertise
Operations Manager
<50M USD
Software
Review Source
Shared Workspace And Improved Accountability With Jira Amid Workflow Configuration Issues
4.0
Feb 26, 2026
My overall experience with Jira has been very positive. I work in an aerospace scale up, where engineering, operations, finance and quality teams need to work closely together. Jira helps us create a shared space where everyone can see tasks and priorities, and their progress. Before structuring our workflows with Jira, collaborations with teams were not always aligned. Information was spread across emails and meetings, and it was not always clear who was responsible for what. With Jira, we improved transparency, ownership and coordination across all the departments. It became easier to manage dependencies and avoid misunderstandings.

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Showing Result 1-5 of 7830

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