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Jira

byAtlassian
in
4.4
2025
Market Presence: Application Development Life Cycle Management, Enterprise Agile Planning Tools

Overview

Product Information on Jira

Updated 13th October 2025

What is Jira?

Jira is a software designed for project management and issue tracking, developed by Atlassian. The software enables teams to plan, track, and manage software development and other project tasks through customizable workflows, boards, and dashboards. Users can create, assign, and prioritize tasks, monitor progress, and collaborate across teams. Jira supports integration with various development and communication tools, enhancing visibility and coordination for agile and traditional methodologies. The software addresses business challenges related to task organization, progress tracking, and team collaboration, assisting organizations in managing projects efficiently and maintaining traceability throughout the project lifecycle.

Jira Pricing

Jira software uses a subscription-based pricing model with tiered rates based on the number of users and deployment options, which include cloud-hosted and self-managed versions. Pricing varies depending on selected plans and the scale of usage, with separately available options for add-ons and enterprise-level features.

Overall experience with Jira

MANUFACTURING OPERATIONS MANAGER
250M - 500M USD, Manufacturing
FAVORABLE

“An indispensable tool for managing our production projects and manufacturing processes ”

5.0
Jul 29, 2025
I have found Jira to be an invaluable tool that has greatly enhanced how we manage our manufacturing operations. It brings structure, visibility and efficiency to our operations, which enables us to plan, track and execute complex production workflows with precision. It has also strengthened collaboration between our production teams, quality assurance units and supply chain partners, keeping everyone aligned on tasks, priorities and timelines. With Jira we are able to effortlessly break down large manufacturing projects into manageable sprints, monitor progress in realtime and quickly adapt to changes in our manufacturing processes without losing momentum. Overall, Jira has become essential in driving efficiency, improving accountability and ensuring we meet our production goals and deliver high - quality personal care products to the market on time .
Chief Technology Officer
<50M USD, IT Services
CRITICAL

“Herramienta de administración pero poco personalizable”

3.0
Jul 15, 2025
Es una buena herramienta con la que tengo años usando y estoy ya muy familiarizado. En general podría decirse que de los líderes del mercado sin embargo sigue teniendo muchas funcionalidades truncas, poco espacio de personalización y el valor que da en la parte de reportes sigue dejando mucho que desear. Sobre todo cuando comparas las nuevas herramientas que están entrando al mercado.

Badges

Gartner Peer Insights recognizes vendors who meet or exceed both the market average Overall Experience and the market average User Interest and Adoption score through a Customers’ Choice distinction.
2025
For Market:
Collaborative Work Management
2025
For Market:
Marketing Work Management Platforms

About Company

Company Description

Updated 8th January 2025

Atlassian's mission is to unleash the potential of every team. We make agile & DevOps, IT service management and work management software to help teams organize, discuss, and complete shared work. Over 300,000 companies of all sizes worldwide rely on Atlassian to help their teams work better together and deliver quality results on time

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
2002
Head office location
Sydney, Australia
Number of employees
10001+
Website
http://www.atlassian.com/

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Jira
Performance of Jira Across Market Features

Jira Likes & Dislikes

Like

I appreciate how Jira supports our complex manufacturing operations through powerful agile planning and tracking capabilities. The combination of powerful scrum and kanban boards makes it easy for me and my team to visualize workflows, manage backlogs, run sprints and track tasks, enabling everyone to stay aligned with project goals. Jira's comprehensive reporting and real time insights help us monitor project progress, spot inefficiencies early and make data driven decisions to keep production on schedule. Its collaboration tools enable all our department, from production to sales to stay connected and informed at all times. I especially love the customizable dashboards, which give us clear overview of production line performance and help us quickly identify and resolve bottlenecks.

Read Full Review
Like

Es un producto muy útil. Con muchas metodologías ya pre-cargadas lo cual facilita mucho comenzarlo a usar y vaciar la información de tu proyecto.

Read Full Review
Like

Configurability was probably the starter. You really can make it do whatever you want, within reason. It was easy to section off particular teams to give them their own knowledge bases and wikis, and sub-sect the site. Ticketing would have worked well if we had just treated it as a standalone instead of attempting to integrate it into our already complex workflows. We also ended up using it as a vehicle for a work planning module that was fairly easy to set up and configure as well, and the project management side of our house really appreciated it.

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Dislike

Despite its powerful project tracking features, Jira lacks built-in portfolio management tools, making it harder to manage multiple projects across different production lines. Additionally it doesn't offer a robust budget tracking features to monitor project costs and hours worked, which limit our ability to keep expenses under control. Lastly, jira's wide range of features makes deployment complex and causes a steep learning curve that slows down its adoption and makes it hard to fully utilize its capabilities in our manufacturing operations

Read Full Review
Dislike

La personalización. En esta ultima actualización mejoraron mucho este aspecto y se les agradece. Sin embargo, sigue siendo de las herramientas mas rudas y poco personalizables del mercado. Que si bien sigues usando es por que tienes ya toda la info de tu proyecto y empresa ahí. No tanto por que no te quieras cambiar.

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Dislike

I feel like the interface can get a little cluttered at times, but I think that's due to a lot of the customization that was done. It can be particularly powerful, but if your process doesn't align with the way that Jira wants to work, it's easy to feel like you're forcing things instead of working naturally. Again, the third part is a very Spiderman moment. With great power comes... a ton of configuration. If you don't have a specific admin that's dedicated to configuring it, or someone with chops from doing it before, it's easy to really mess things up if you're just banging around in the configs.

Read Full Review

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Peer Discussions

What Your Peers Are Saying About Jira

IT Manager
Is anyone using a central AI to report on project status in realtime highlighting dependencies and bottlenecks. Or are you just connecting project management systems (MS Project, Jira, Primavera) to dashboards with Power BI or Tableau?
CIO
Leading indicators are super useful because they give you a heads-up about potential problems instead of just telling you what’s already gone wrong. We are using an AI powered tool ( can't be named here, I guess) that gets you insights that help you notice issues before they escalate. Plus, it really encourages everyone to be transparent about project status so the whole team knows what’s going on from the get-go. This openness motivates everyone to take responsibility and helps build strong teams that tackle problems early on and stay focused on their goals together. Traditional reporting often comes too late to make necessary changes. By being proactive and embracing transparency with some AI support, teams can adapt and improve on their own. The key is to catch issues early and empower teams to make adjustments as needed. AI plays a role in all team decisions, like a performance coach, and also helps out at the management level. It identifies risks and suggests improvements for senior executives. I hope that helps? 🙂
See Full Discussion
31 Mar 20252.4k Views2 Comments
VP of IT
Has anyone looked at both Atlassian Jira Service Management and Salesforce for building workflow type of business capabilities with integrations to back-end systems? What criteria did you use to evaluate both platforms for your business needs?
CIO
User requirements, technical debt, business/environment needs, application improvements that helps the process, depemds on the situation.
See Full Discussion
18 Apr 2023501 Views1 Comment

Jira Reviews and Ratings

4.4

(7750 Ratings)

Rating Distribution

5 Star
44%
4 Star
50%
3 Star
6%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.3

Integration & Deployment

4.4

Service & Support

4.4

Product Capabilities

4.5

Last 12 Months
Filter Reviews
Sort By:
Most helpful
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • MANUFACTURING OPERATIONS MANAGER
    50M-1B USD
    Manufacturing
    Review Source

    An indispensable tool for managing our production projects and manufacturing processes

    5.0
    Jul 28, 2025
    I have found Jira to be an invaluable tool that has greatly enhanced how we manage our manufacturing operations. It brings structure, visibility and efficiency to our operations, which enables us to plan, track and execute complex production workflows with precision. It has also strengthened collaboration between our production teams, quality assurance units and supply chain partners, keeping everyone aligned on tasks, priorities and timelines. With Jira we are able to effortlessly break down large manufacturing projects into manageable sprints, monitor progress in realtime and quickly adapt to changes in our manufacturing processes without losing momentum. Overall, Jira has become essential in driving efficiency, improving accountability and ensuring we meet our production goals and deliver high - quality personal care products to the market on time .
  • Chief Technology Officer
    <50M USD
    IT Services
    Review Source

    Herramienta de administración pero poco personalizable

    3.0
    Jul 15, 2025
    Es una buena herramienta con la que tengo años usando y estoy ya muy familiarizado. En general podría decirse que de los líderes del mercado sin embargo sigue teniendo muchas funcionalidades truncas, poco espacio de personalización y el valor que da en la parte de reportes sigue dejando mucho que desear. Sobre todo cuando comparas las nuevas herramientas que están entrando al mercado.
  • IT Associate
    1B-10B USD
    Construction
    Review Source

    Extensive Customization Offers Flexibility But Risks Workflow Misalignment And Clutter

    4.0
    Aug 18, 2025
    I feel like the guilt for the missing star falls firmly on us. We used it extensively, for both the wiki functionality and the ticketing system. The platform itself ran well and was easy to configure and use. Our main struggle was with the ticketing side. We tried to bend it into a workflow that it wasn't really designed for, and it led to a less-than-ideal experience. The tool was great though. It proved reliable and versatile, even if we didn't always use it the way it was intended.
  • SOC Manager
    1B-10B USD
    Real Estate
    Review Source

    Key Jira Features Support Project Planning Despite Rigidity in Custom Status Setup

    5.0
    Aug 7, 2025
    As a project management tool, Jira has proven to be an invaluable asset to our team. We primarily use it to track our projects and timelines. Features including Plans, and the Kanban board provides a clear overview of project deliverables. This is important for us since we have simultaneous projects on going and resource allocation is something that Jira helps us with. Overall, although Jira has a learning curve, the benefits that it provides are well worth the effort.
  • Manager, Managed Services and ITSM Pract
    <50M USD
    Software
    Review Source

    Great product overall, and easy to set up and use

    5.0
    Aug 18, 2025
    Great product, easy to set up and get going. great flexibility with automation and work flows
...
Showing Result 1-5 of 7761

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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