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Market Presence: Social Software in the Workplace, Workstream Collaboration

Overview

Product Information on Slack

Updated 13th October 2025

What is Slack?

Slack is a software designed for team communication and collaboration, enabling users to organize conversations into channels based on projects, topics, or departments. The software provides tools for messaging, file sharing, and integrating various external apps, assisting in streamlining workflows and centralizing information. Slack offers search functionalities for messages and files, and supports notifications to keep users updated on relevant activities. Its features are intended to address business challenges related to fragmented communication, improving coordination and project management in organizations by consolidating communication within a secure, accessible platform.

Slack Pricing

Slack software offers a tiered pricing model with options including free, paid standard, plus, and enterprise plans. The free plan provides limited functionality and usage, while paid plans are structured on a per-user, per-month basis with additional features and administrative controls based on plan selection. The enterprise plan is designed for organizations with advanced requirements and is priced based on negotiation.

Overall experience with Slack

Senior Data Analyst
50M - 250M USD, Media
FAVORABLE

“Strong Infrastructure Supports AI Workloads, New Users Face Configuration Complexity”

5.0
Mar 9, 2026
I have 6 years of experiance with the cloud platfotm has been very posative the platform provides strong infrastructure capabilities. Reliable performance and scalability that supports growing data and AI workload its allows us to deploy and manage applications. efficiently while maintaining high availability and security.Integration with advanced technologies such as AI and Machine learning technology also helps our organization experiment with generative AI user cases and modern data solutions. The platform is flexible and offers a wide range of tools that support data analytics and infrastructure management.
It Associate
30B + USD, Insurance (except health)
CRITICAL

“Slack gets the job done -But a smarter AI would trigger some of the features I specified.”

3.0
Apr 8, 2026
Slack is a reliable communication tool that helps teams organize and connect. Channel structure and integrations are really good for day-to-day tasks. However, Ai should take place in the slack for better performance of the app.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
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Logo of Slack

Slack

bySalesforce (Slack)
in
4.6

About Company

Company Details

Updated 27th October 2023
Company type
Public
Year Founded
2009
Head office location
San Fransisco, United States
Number of employees
1001 - 5000
Website
https://slack.com/intl/en-gb/

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User Sentiment About Slack
Reviewer Insights for: Slack
Deciding Factors: Slack Vs. Market Average
Performance of Slack Across Market Features

Slack Likes & Dislikes

Like

The Scalability and reliable performance, and a wide range of cloud services that support AI, data, and application deployment efficiently.

Like

I like the music on slack when somebody leaves the huddle and letting us know you are single in the meeting. and keeps the mind peaceful.

Like

API Integration & custom bot, these are the 2 powerful tools which we as a business have leveraged by building our own custom bots which do many of the manual jobs such as collecting employee satisfaction survey, helping our employees to stay updated with the relevant information by taking from web & summarizing.

Dislike

Coast Management and configuration of some advanced services can be complex to new users.

Dislike

Slack is sitting on a goldmine of conversational data but isn't leveraging it enough. A little bit of AI goes a long way here, as features like smart Thread Summaries, Predictive Reply Suggestions, and Intelligent Message Filtering would completely transform the user experience. So overall it is a great tool with the smarter AI integration that could be exceptional.

Dislike

The option I dislike the most is not having the option to have a self chat which would become handy if I wanted to text myself and keep a few things handy with me.

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Peer Discussions

What Your Peers Are Saying About Slack

VP of IT
I am revisiting our messaging retention thresholds more specifically for email (Google) and instant messaging (Slack). Was curious as to what is generally being used as the threshold for these 2 communications tools (i.e.; 30 days, 6 months, etc.)?
Director of IT
I also am curious what other organizations are doing on this front.  We had an event where legal had us put an indefinite hold on all messages (email, IM, etc) and now that has just become the standard.  Would like to compare what other organizations are doing and try to get us back to something that doesn't hold messages forever.
See Full Discussion
29 Jan 20251.3k Views1 Comment
VP SALES OPERATIONS & ENABLEMENT
Does anyone have experience with Slack Sales Elevate or Slack AI?  If so, did you see any productivity improvements, specifically for Sales?   We are looking at Sales Elevate for a few specific use cases: (1) Deal Desk efficency improvements; (2) Summaries of changes made to opportunities for sales leaders; (3) Account planning (there are collaborative templates in Sales Elevate which you can configure to meet your org's needs).   We're also interested because it seems like an easy way to start using AI in a fairly low risk area.   For context, we use SFDC CRM already.  
Founder
Been disappointed by it honestly, especially when compared to Momentum.io it doesn’t even come close.
See Full Discussion
27 Aug 2024201 Views1 Comment

Slack Reviews and Ratings

4.6

(7492 Ratings)

Rating Distribution

5 Star
60%
4 Star
36%
3 Star
4%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.5

Integration & Deployment

4.6

Service & Support

4.6

Product Capabilities

4.6

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • Senior Data Analyst
    50M-1B USD
    Media
    Review Source

    Strong Infrastructure Supports AI Workloads, New Users Face Configuration Complexity

    5.0
    Mar 9, 2026
    I have 6 years of experiance with the cloud platfotm has been very posative the platform provides strong infrastructure capabilities. Reliable performance and scalability that supports growing data and AI workload its allows us to deploy and manage applications. efficiently while maintaining high availability and security.Integration with advanced technologies such as AI and Machine learning technology also helps our organization experiment with generative AI user cases and modern data solutions. The platform is flexible and offers a wide range of tools that support data analytics and infrastructure management.
  • Product Manager
    50M-1B USD
    Travel and Hospitality
    Review Source

    API Tools and Support Team Enhance Business Workflow Automation and Communication

    5.0
    Feb 23, 2026
    Had a very good experience & enjoy using slack because of the kind of customization which it provides and the support team where i stuck in implementing any bot, they became really really helpful.
  • Data Analyst
    1B-10B USD
    Software
    Review Source

    Intuitive Features Like Huddles Stand Out Despite Slack’s Premium Pricing Concerns

    5.0
    Jan 22, 2026
    SLACK remains the gold standard for team culture and rapid-fire communications. My overall experience is that it is the most "human-centric" tool in the enterprise space.
  • It Associate
    10B+ USD
    Insurance (except health)
    Review Source

    Slack gets the job done -But a smarter AI would trigger some of the features I specified.

    3.0
    Apr 8, 2026
    Slack is a reliable communication tool that helps teams organize and connect. Channel structure and integrations are really good for day-to-day tasks. However, Ai should take place in the slack for better performance of the app.
  • Fleet Supervisor
    <50M USD
    Transportation
    Review Source

    Slack Enables Consistent Communication Across Devices With Seamless Operation Experience

    5.0
    Dec 1, 2025
    Slack is an amazing way to communicate with fellow employees that allows you to keep track of conversations whether it be one on one or in groups.
...
Showing Result 1-5 of 7444

Recommended Gartner Insights

  • Critical Capabilities for Social Software in the Workplace
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