Microsoft 365

Das Potential ist riesig und auch nicht alle Anwender müssen alles verstehen, jeder sollte sich die Bausteine auswählen, die er für den Erfolg seiner Arbeit oder Projekt's benötigt. Es gibt somit nicht das Eine M365 Produkt, dass man herausnimmt. Es spielen immer alle zusammen, wie in einem großem Orchester.

Ability to use it for a lot of different applications - writing and template creation, data analysis, presentations, information sharing.

Microsoft 365 is the most effective digital application suite for business that I've ever used. The applications are robust and feature rich. AI integrations are already in place and improving. Cross platform compatibility for applications works extremely well between MacOS, iOS, Android, and Windows. App deployment is always simple and streamlined. From an admin perspective, the portals offer clear and effective organization. It is functionally reliable such that unless there is an outage we virtually experience no inconsistencies when things are properly configured. Admin center has pretty good logging for troubleshooting. There is a lot of online documentation for configurations. For multi-tenant collaboration, Microsoft 365 works extremely well. If multiple organizations are using Microsoft 365, then you can generally collaborate in a secure and efficient manner regardless of their digital environment, since everything is built off the same software architecture.

Der Support für Enterprise Kunden hat stark an Qualität verloren. Weiter sind die schnellen Anpassungen an neue Services, neues Featues, neue Updates sehr zeitaufwendig für Administratoren.

Too many new releases that have errors or issues integrating with other programs.

Product support is notoriously the worst. We have had tickets unacknowledged for weeks, even after submitting follow-ups. Support agents may not fully answer questions even when repeated. Even with all the help of online resources, the Microsoft learning center is FLOODED with so much unnecessary information making it difficult to even determine if an article is applicable to your issue. Many changes and issues are also left undocumented. There are several basic features that are just subpar in a number of applications. Microsoft is a very large company so it's unlikely that they will really absorb and implement individual user feedback. Newer applications have eliminated useful features. Service performance can be unexpectedly inconsistent. Even when there is no outage, things can break when interacting with Web vs Desktop apps. There can be long loading times only to error out without any real information. Error codes are sometimes vague and difficult to troubleshoot.