Wrike

Every interaction I've had with Wrike's team has been genuinely positive. Their people show up prepared, they know their product inside and out, and they take their time to understand how we work before they throw "best practices" at us. Whenever we've had questions or hit the occasional snag, support has been responsive and helpful. They've always offered clear solutions and options rather than generic KB advice. Wrike has become a system that our company relies on and the Wrike team had treated our desired success as their goal. This combination of expertise, follow-through, and real customer care has made our adoption smoother and helped us get more value out of the platform.

Wrike has proven to be a very flexible project management tool to support complex and niche scenarios, it's very easy for end-users to adopt and the ability to create a plan and then see that plan executed live in real-time by the team's is powerful and quite unique to Wrike; I've not really seen it achieved anywhere near as easily in other products. It works best when you empower teams to adopt and use it first and then standardise their ways of working overtime, but this does mean that for a larger implementation like ours you will want to carefully plan how you'll govern and administrate the platform so that things like custom fields don't become a mess. It's good for you if you want that combination of collaborative workforce management and project planning, I wouldn't recommend anything else. It's also good if you will need a lot of customisability. If you just want a project management tool alone though then it's neither better or worse than competitor products.

Wrike is a capable project management tool and works well for basic project tracking and collaboration. However, as proect compleity increases, the platform becomes harder to manage, especially in areas such as reporting, dashboards, automation, and administrative control. While the core functionality is stable, the product requires improvements in customizatoin and usability for advanced project management needs.

The Wrike team has been supportive throughout the vetting process, administrative steps to getting agreements in place, and planning and deployment. The level of existing guidance to support planning and deployment has been extremely helpful in orienting our planning team and setting us up to ensure the Wrike professional services team was able to drop into our planning process with minimal ramp up time.

A highly flexible tool that adapts seamlessly to our complex structure. It allows for deep collaboration by bridging the gap between internal multi-departmental teams and external consultants. The platform acts as a 'single source of truth', making it easy to track varied workflows and maintain visibility across diffierent business units.