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  1. Home
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  3. Salesforce Lightning Platform
Logo of Salesforce Lightning Platform

Salesforce Lightning Platform

bySalesforce
in
4.4
Market Presence: Multiexperience Development Platforms, Application Platforms (Transitioning to Cloud-Native Application Protection Platforms)

Overview

Product Information on Salesforce Lightning Platform

Updated 13th October 2025

What is Salesforce Lightning Platform?

Salesforce Lightning Platform is a software that enables organizations to develop, deploy, and manage custom business applications with integrated tools for automation, analytics, and user experience customization. The software supports the creation of apps through a drag and drop interface, offers prebuilt components, and allows for integration with external data sources. It addresses business needs such as workflow automation, reporting, and collaboration by providing features for secure data management, logic-driven process creation, and multi-device accessibility. The software is designed to facilitate app lifecycle management, scalability, and compliance with various industry standards, aiming to streamline development processes and improve organizational productivity.

Salesforce Lightning Platform Pricing

Salesforce Lightning Platform software uses a subscription-based pricing model with several tiers that vary based on features and user needs The software typically charges per user per month and offers additional options for customization and development integrations Prices may differ depending on the level of functionality and scale required

Overall experience with Salesforce Lightning Platform

SALES ENGINEER
1B - 3B USD, Software
FAVORABLE

“the CRM application platform for sales team”

5.0
Jun 4, 2025
Salesforce Lightning is great for our sales team; it helps us with the sales life cycle
Associate
50M - 250M USD, Miscellaneous
CRITICAL

“Salesforce Lightning Platform Review ”

3.0
Oct 10, 2024
It is our main customer relationship management tool. We use it fot most all sales related purposes to track customers, sales, opportunities and even reports on other integrated systems. It allow us to keep track of the work done with our customers and the whole conversation is noted down for other users who get the same lead in future. Most annoying feature for me can be AI auto fill. This keeps coming and it is hard for us to keep editing. Easy computation of sales and revenue. However, the workflow can be challenging at times. With new update, good features and options are hard to find. It has the ability to create specific types of reports if required.

About Company

Company Description

Updated 6th March 2025

Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.

Company Details

Updated 2nd November 2023
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
http://www.salesforce.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Salesforce Lightning Platform
Deciding Factors: Salesforce Lightning Platform Vs. Market Average
Performance of Salesforce Lightning Platform Across Market Features

Salesforce Lightning Platform Likes & Dislikes

Like

integrations, forecasting, sales cycle

Like

This product gives an extra boost to the sales and communication with customers. Third party apps connection is simple, easy tracking of customers, there activities, there interests and once the report is generated, all suitable products are shown or we pitch to customers. This is slightly more quicker than other products. Tagging, reporting and real time information is given.

Like

The best part is the user interface. Helps to focus on important tasks through easy navigation Excellent layout and options with intuitive options Flexibility to move around the apps on your home page as per the business/user needs Integrated AI applications, easily accessible at the click of a button Pages and tabs load seamlessly and fast

Dislike

sometimes clunky, needs customising

Dislike

Customisation is very, very tough. Fields can be messy and does not have a good user interface and is definitely not a beginner friendly product. At times, assigning workflows is difficult and time-eating.

Dislike

It may take some time for users to get a full understanding of the navigation, capabilities and advantages compared to the classic version Larger datasets appear to have longer load times

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Peer Discussions

Salesforce Lightning Platform Reviews and Ratings

Showing data for 241 ratings and reviews for Application Platforms (Transitioning to Cloud-Native Application Protection Platforms) market. View all 754 ratings and reviews across markets for a complete picture.

4.4

(241 Ratings)

Rating Distribution

5 Star
40%
4 Star
50%
3 Star
9%
2 Star
1%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.2

Integration & Deployment

4.3

Service & Support

4.4

Product Capabilities

4.5

Filter Reviews
Sort By:
Most helpful
Last 12 Months
Star Rating
Reviewer Type
Reviewer's Company Size
Reviewer's Industry
Reviewer's Region
Reviewer's Job Function
  • SALES ENGINEER
    1B-10B USD
    Software
    Review Source

    the CRM application platform for sales team

    5.0
    Jun 4, 2025
    Salesforce Lightning is great for our sales team; it helps us with the sales life cycle
  • AVP OF CUSTOMER SERVICE AND SUPPORT
    1B-10B USD
    Software
    Review Source

    Lightning experience - convenience and efficiency

    4.0
    Jan 17, 2025
    We have upgraded to Salesforce Lightning platform in the recent years and the experience has been fantastic. It offers great user experience with easy navigational tabs with extremely easy to navigate or identify multiple screens in an uncluttered way.
  • MARKETING MANAGER
    1B-10B USD
    Retail
    Review Source

    Platform Provides Customization and Integration Flexibility

    5.0
    Jan 14, 2025
    Platform allows high level of customizations and flexibility in making integrations with various data stack
  • DIRECTOR OF REVENUE OPERATIONS
    <50M USD
    Software
    Review Source

    Best CRM Revenue Reporting Tool

    4.0
    Dec 30, 2024
    We use SalesForce to organize and drive our new sales and customer relationship management as well as our primary reporting for ARR and revenue recognition.
  • TEAM LEAD/MANAGER TECH TEAM
    50M-1B USD
    IT Services
    Review Source

    Historical View of Accounts with Powerful CRM Platform

    5.0
    Dec 17, 2024
    My overall experience was very good. This is the best CRM I have ever used. My Position is on the tech side, I am using this platform to check the prospects sales cycle and the leads that were assigned to me. I can easily track those leases with the detailed reports. I like the reports and dashboards. I will create multiple reports according to the stage and source.
...
Showing Result 1-5 of 237

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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