Overview
Product Information on Salesforce Lightning Platform
What is Salesforce Lightning Platform?
Salesforce Lightning Platform Pricing
Overall experience with Salesforce Lightning Platform
“A staple suite for any sales & CS org”
“Salesforce Lightning Platform Review ”
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Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Lightning Platform
Deciding Factors: Salesforce Lightning Platform Vs. Market Average
Performance of Salesforce Lightning Platform Across Market Features
Salesforce Lightning Platform Likes & Dislikes
The speed and reliability. I have to work pretty fast and I can rely on it for that.
This product gives an extra boost to the sales and communication with customers. Third party apps connection is simple, easy tracking of customers, there activities, there interests and once the report is generated, all suitable products are shown or we pitch to customers. This is slightly more quicker than other products. Tagging, reporting and real time information is given.
Flexibility to deploy and install custom solutions. Standardized UI and consistent through the years.
It's a small point but only being able to create one row based formula is actually quite problematic when you are trying to do more complex reports which let's face it, is normally the requirement in true business use cases.
Customisation is very, very tough. Fields can be messy and does not have a good user interface and is definitely not a beginner friendly product. At times, assigning workflows is difficult and time-eating.
Governance of field creation and use should be more intuitive. We ended up creating too many custom objects and fields without clear use. Even though there's a view to see which fields are not being used, it's unclear whether it's due to incorrect implementation or due to incorrect use of the objects. Error messages could be clearer for end-users.
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Salesforce Lightning Platform Reviews and Ratings
- Director of Customer Service and Support50M-1B USDSoftwareReview Source
A staple suite for any sales & CS org
I have used Salesforce Lightning for over 10 years and the main positive for me is how quick and reliable it is. Everything loads and updates instantly. Reporting is great and building dashboards have some really powerful features. - Data Analyst50M-1B USDServices (non-Government)Review Source
Standardized UI Persists Yet Field Management and Usability Issues Evident
Platform is flexible enough to build completely custom solutions as well as install them, but the interface is cumbersome, both for developers and end-users. - PRODUCT MANAGER1B-10B USDBankingReview Source
Platform’s Adaptability Requires Support and May Lead to Complicated Customizations
Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes - MANAGER INFORMATION TECHNOLOGY<50M USDServices (non-Government)Review Source
Lightning Platform Offers Improved Visual Experience Compared To Previous Model
We use the platform every day. We prefer the Lightning platform to the older model. - UX Designer50M-1B USDTravel and HospitalityReview Source
Salesforce Lightning Enhances User Interface, But Lacks Out-of-Box Customization
We have been rolling out a change of our CRM from one platform to Salesforce Lightning and the workflows possible, user friendly interface and huge number of features that we have been able to roll out to help customer retention and also for our consultants to track where they are in the sales process has been great.