Overview
Product Information on Salesforce Lightning Platform
Updated 13th October 2025
What is Salesforce Lightning Platform?
Salesforce Lightning Platform Pricing
Overall experience with Salesforce Lightning Platform
PRODUCT MANAGER
3B - 10B USD, BankingFAVORABLE
“Platform’s Adaptability Requires Support and May Lead to Complicated Customizations”
Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes
Associate
50M - 250M USD, MiscellaneousCRITICAL
“Salesforce Lightning Platform Review ”
It is our main customer relationship management tool. We use it fot most all sales related purposes to track customers, sales, opportunities and even reports on other integrated systems. It allow us to keep track of the work done with our customers and the whole conversation is noted down for other users who get the same lead in future.
Most annoying feature for me can be AI auto fill. This keeps coming and it is hard for us to keep editing. Easy computation of sales and revenue.
However, the workflow can be challenging at times. With new update, good features and options are hard to find. It has the ability to create specific types of reports if required.
About Company
Company Description
Salesforce is a company that integrates artificial intelligence with customer relationship management and data to create solutions for customer-related concerns. Salesforce's primary business problem is to enhance the interaction between businesses and their customers by leveraging technology.
Company Details
Company type
Public
Year Founded
1999
Head office location
San Francisco, United States
Number of employees
10001+
Annual Revenue
30B+ USD
Website
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: Salesforce Lightning Platform
Deciding Factors: Salesforce Lightning Platform Vs. Market Average
Performance of Salesforce Lightning Platform Across Market Features
Salesforce Lightning Platform Likes & Dislikes
I like that it is very flexible, there are constant updates, and there is a lot of scalability
Read Full ReviewThis product gives an extra boost to the sales and communication with customers. Third party apps connection is simple, easy tracking of customers, there activities, there interests and once the report is generated, all suitable products are shown or we pitch to customers. This is slightly more quicker than other products. Tagging, reporting and real time information is given.
Read Full Review
Can be costly to add features out-of-box, too much flexibility lead to over customization, confusing pricing models
Read Full ReviewCustomisation is very, very tough. Fields can be messy and does not have a good user interface and is definitely not a beginner friendly product. At times, assigning workflows is difficult and time-eating.
Read Full ReviewTop Salesforce Lightning Platform Alternatives
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Salesforce Lightning Platform Reviews and Ratings
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- PRODUCT MANAGER1B-10B USDBankingReview Source
Platform’s Adaptability Requires Support and May Lead to Complicated Customizations
Extremely flexible platform to a fault, strengths of platform are limited to your ability to support the changes - MANAGER INFORMATION TECHNOLOGY<50M USDServices (non-Government)Review Source
Lightning Platform Offers Improved Visual Experience Compared To Previous Model
We use the platform every day. We prefer the Lightning platform to the older model. - UX Designer50M-1B USDTravel and HospitalityReview Source
Salesforce Lightning Enhances User Interface, But Lacks Out-of-Box Customization
We have been rolling out a change of our CRM from one platform to Salesforce Lightning and the workflows possible, user friendly interface and huge number of features that we have been able to roll out to help customer retention and also for our consultants to track where they are in the sales process has been great. - SALES ENGINEER1B-10B USDSoftwareReview Source
the CRM application platform for sales team
Salesforce Lightning is great for our sales team; it helps us with the sales life cycle - OPERATIONS ASSOCIATE<50M USDTravel and HospitalityReview Source
Data Entry Made Easy
Overall it's easy to navigate and easy to update or correct processes, though I think it could be more intuitive.
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