Overall, Salsify has been an extremely useful tool for our organization. I appreciate the customizations we can perform on our own, the ability to execute independent integrations via the open API, and the functionality to leverage the tool as our organization sees fit vs how the developer may envision the "best use" of the product. We encourage our cross-functional teams to see Salsify as a solution tool as much as it is a PIM since often times we can fully or partially automate repeated tasks by leveraging the in-app tools. I do struggle sometimes with the support team's overall knowledge of the application, but I feel that in part that is due to the infinite ways that orgs might be using the tool, but I also jokingly say when I submit a support ticket, "Okay, let's go get gaslit," since I frequently have to go in circles until it is acknowledged that there is a real issue. Despite this, the tool is one of my favourite pieces of software and always look forward to what I can accomplish next.

The overall experience has been positive, especially regarding its core functionality of centralizing and syndicating product content. There are a few pain points regarding slow performance and run-time speed as well as an overly complicated UI at times.