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Content sources were easy to connect and include. Documentation and communication of enhancements is easy to access. Our Principal Customer Success Manager is responsive and very helpful.
It simplifies knowledge sharing and content monitoring. It has got a great ML workbench which provides user relevant results and improves engagement. This tool allows for HR operations and IT assistance to be augmented.
Good AI and analytics capabilities, enabling our business to use the data to our best advantage. There are several integration connectors and options, helping connect with a ton of data and find answers through search Connects with different sources of data - database, documents, emails etc. Smart suggestions - provides some clever hints and related searches, making the job easier when we are trying to find something
Reporting and Analytics lacks robustness. The analytics dashboards lack the ability to drill down, which is a common functionality of other platform dashboards. The analytics dashboards lack the ability to customize, which is a common functionality of other platform dashboards.
Performance can be improved for chat agent tool which is an ever going process with huge chunks of data being fed to ML model and model being trained to suite user preferences.
At times, it may give the impression that the results are not very relevant if using the open keywords - however, it depends on the keywords and available data.
