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  1. Home
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  3. ServiceNow IT Operations Management
Logo of ServiceNow IT Operations Management

ServiceNow IT Operations Management

byServiceNow
in
4.3
Market Presence: Cloud Management Tooling (Transitioning to Cloud Financial Management Tools), Event Intelligence Solutions

Overview

Product Information on ServiceNow IT Operations Management

Updated 9th February 2026

What is ServiceNow IT Operations Management?

ServiceNow IT Operations Management provides visibility and management for IT infrastructure across on-premises, cloud, and hybrid environments. The platform discovers and maps IT assets, applications, and services through automated processes that populate a Configuration Management Database (CMDB). Service Mapping establishes relationships between configuration items. ITOM's AIOps capabilities aggregate and correlate alerts, metrics, and events from multiple monitoring tools. Event Management reduces alert noise through correlation and deduplication. Health Log Analytics applies machine learning to identify anomalies and predict incidents. The solution integrates with ServiceNow IT Service Management to automate incident creation, assignment, and remediation. Key capabilities include: Automated discovery and dependency mapping; CMDB maintenance; Event correlation and noise reduction; Anomaly detection and predictive analytics; Third-party tool integration; Incident workflow automation

ServiceNow IT Operations Management Pricing

ServiceNow IT Operations Management software uses a subscription-based pricing model, with costs typically determined by the number of nodes, workloads, or resources managed. Pricing varies based on selected modules and scale of deployment, and separate tiers or packages may be offered, which could impact available features and support levels. Custom quotes are often provided based on organizational requirements.

ServiceNow IT Operations Management Product Images

AIOps 360 view
AIOps 360 view
Express List view
Express List view
Service Operations Workspace
Service Operations Workspace

Overall experience with ServiceNow IT Operations Management

IT Services Associate
50M - 250M USD, Manufacturing
FAVORABLE

“Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties”

4.0
Dec 9, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Account And Financial Reporting Manager
500M - 1B USD, Banking
CRITICAL

“Service Now or Later? ”

3.0
Mar 11, 2020
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 14th October 2025

ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.

Company Details

Updated 14th October 2025
Company type
Public
Year Founded
2004
Head office location
Santa Clara, California, United States
Number of employees
10001+
Annual Revenue
10B-30B USD
Website
https://www.servicenow.com

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

ServiceNow IT Operations Management Reviews and Ratings

4.3

(72 Ratings)

Rating Distribution

5 Star
29%
4 Star
56%
3 Star
15%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • IT Services Associate
    50M-1B USD
    Manufacturing
    Review Source

    Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties

    4.0
    Dec 9, 2025
    ServiceNow has allowed my team to productively self-management tasks by allowing the PM to create project tasks, set timelines; also allow the team and leadership to communicate, review project status for the entire project lifecycle.
  • IT Services Associate
    50M-1B USD
    Manufacturing
    Review Source

    Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties

    4.0
    Dec 9, 2025
    ServiceNow has allowed my team to productively self-management tasks by allowing the PM to create project tasks, set timelines; also allow the team and leadership to communicate, review project status for the entire project lifecycle.
  • Read All 72 Reviews

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Recommended Gartner Insights

  • Market Guide for Cloud Management Tooling (Transitioning to Cloud Financial Management Tools)
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Reviewer Insights for: ServiceNow IT Operations Management
Deciding Factors: ServiceNow IT Operations Management Vs. Market Average
Performance of ServiceNow IT Operations Management Across Market Features

ServiceNow IT Operations Management Likes & Dislikes

Like

Having the ability to develop dashboards with views to department projects, projects I'm focused on as well as my varied teams platforms all on one screen.

Like

Having the ability to develop dashboards with views to department projects, projects I'm focused on as well as my varied teams platforms all on one screen.

Like

Having the ability to develop dashboards with views to department projects, projects I'm focused on as well as my varied teams platforms all on one screen.

Dislike

The time card reports we run are very messy and often provide inaccurate stats.

Dislike

The time card reports we run are very messy and often provide inaccurate stats.

Dislike

The time card reports we run are very messy and often provide inaccurate stats.