Overview
Product Information on ServiceNow IT Operations Management
What is ServiceNow IT Operations Management?
ServiceNow IT Operations Management Pricing
ServiceNow IT Operations Management Product Images
Overall experience with ServiceNow IT Operations Management
“Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties”
“Service Now or Later? ”
About Company
Company Description
ServiceNow is putting AI to work for people. We move with the pace of innovation to help customers transform organizations across every industry while upholding a trustworthy, human centered approach to deploying our products and services at scale. Our AI platform for business transformation connects people, processes, data, and devices to increase productivity and maximize business outcomes.
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: ServiceNow IT Operations Management
Deciding Factors: ServiceNow IT Operations Management Vs. Market Average
Performance of ServiceNow IT Operations Management Across Market Features
ServiceNow IT Operations Management Likes & Dislikes
Having the ability to develop dashboards with views to department projects, projects I'm focused on as well as my varied teams platforms all on one screen.
I like that its a one stop shop type of platform to house all of our IT projects and tracking them in stages.
The dashboard is brilliant, and the ability to link incidents to the alerts. Configuration took quite an effort due to the amount of configuration needed to get tangible data.
I dislike the ability to easily integrate other tools into the software, initial onboarding/training- it takes time to become an average user for simple tasks.
The time card reports we run are very messy and often provide inaccurate stats.
The whole process of integrating our platform was very time consuming, however this is probably true for any product like this.
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Peer Discussions
ServiceNow IT Operations Management Reviews and Ratings
- IT Services Associate50M-1B USDManufacturingReview Source
Leadership Gains Project Insights but Tool Integration and Training Pose Difficulties
ServiceNow has allowed my team to productively self-management tasks by allowing the PM to create project tasks, set timelines; also allow the team and leadership to communicate, review project status for the entire project lifecycle. - ENGINEER50M-1B USDTelecommunicationReview Source
Unified Dashboard Amplifies Visibility for Managed Services
Provides our NOC with a unified dashboard, enhancing visibility for all our managed service platforms. Ensuring our response time is always within SLA. - Business Solutions Regional Manager50M-1B USDConstructionReview Source
Unpacking the Value of CMDB's Integration with ITSM
Our CMDB is tracked through ITOM, and its integration with ITSM makes it a real asset. Pricing is not as high as ITSM - IT Associate1B-10B USDConstructionReview Source
How ITOM Enhances CMDB Management in ServiceNow
ITOM is the ServiceNow application that provides real functionality with the CMDB. It's hard to imagine managing a CMDB without using the integration and discovery functionalities of ITOM. - Platform Owner50M-1B USDBankingReview Source
Unveiling the Utility of CSDM: A Single Database Architect
This is good and quite helpful form the framework (CSDM) and Discovery perspectiv