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Product Information on PagerDuty
Updated 30th January 2024
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Overall experience with PagerDuty
Engineer
1B - 3B USD, RetailFAVORABLE
“PagerDuty Enhances Incident Response but Alert Tuning Can Be Challenging”
PagerDuty has become a core part of our incident-response workflow. It provides reliable alerting, clear escalation routing and good visibility during both customer impacting and internal operational incidents.
Senior Software Engineer
10B - 30B USD, Travel and HospitalityCRITICAL
“PagerDuty Leads as Top Incident Management Platform”
PagerDuty is still the dominant platform for incident management and IT operations for large enterprise customers. There are many new players that are gaining market share, but PagerDuty's focus on compliance and security makes it the preferred solution for large-scale deployments.
The company has been investing in new solutions such as workflows, service graphs, and AIOps features.
Even though it remained dominant during the cloud and mobile eras, it would benefit from further innovation and more modern features in order to remain relevant in the AI era.
About Company
Company Description
PagerDuty provides digital operations management solutions that help organizations manage and respond to critical issues in real time. The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle from detection to resolution. PagerDuty Operations Cloud integrates AIOps, AI agents, automation, customer service operations, and incident management to offer a platform designed to improve operational resilience, drive innovation, and optimize costs. By enabling teams to mitigate risks and maintain continuity, PagerDuty helps businesses stay agile and responsive in today’s dynamic environments.
Company Details
Company type
Public
Year Founded
2009
Head office location
San Francisco, United States
Number of employees
1001 - 5000
Annual Revenue
250M-500M USD
Website
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- Engineer1B-10B USDRetailReview Source
PagerDuty Enhances Incident Response but Alert Tuning Can Be Challenging
PagerDuty has become a core part of our incident-response workflow. It provides reliable alerting, clear escalation routing and good visibility during both customer impacting and internal operational incidents. - Engineer10B+ USDTelecommunicationReview Source
Complex Event Orchestration in Pagerduty Presents Challenges for Large Enterprises
Pagerduty as an incident management tool has been really transformational for our SRE and DevOps operations enterprise wide, but it has some capabilities that, at times, make it challenging to scale up or to adopt broadly in an efficient way, such as Event Orchestration, due to the complexity of large enterprise deployments when having a hybrid cloud stack, meaning each team might have different alerting triggering thresholds, so taking a templated approac, one size fits all, is not practical and a lot of hand holding needs to happen to be able sucessfully adopt it - Product Manager1B-10B USDHealthcare and BiotechReview Source
Escalation Flexibility Enhances Response While Change Management Proves Difficult
PagerDuty is a powerful incident and issue response solution that integrates well with our AWS monitoring tools. The on-call and escalation settings allow us to alert the right people, right away. It is much better than the old system that escalated issues to the entire team. - Manager Of It Services10B+ USDRetailReview Source
Best-in-class incident management and IT service reliability platform
I am a user of PagerDuty and my overall experience has been excellent. It has significantly improved our incident response time, operational visibility and coordination between teams within our organization. The platform feels sturdy, reliable and built for large organizations that need real-time updates and availability. It really is key to our operation. - Software Developer50M-1B USDSoftwareReview Source
Integration Remains Easy While Certain Features Shift Behind a Paywall
Great On Call tool, good integrations with chronosphere, slack and datadog Pretty easy to setup on call rotations, etc
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