Overview
Product Information on PagerDuty
What is PagerDuty?
PagerDuty Pricing
PagerDuty Product Images
Overall experience with PagerDuty
“Escalation Flexibility Enhances Response While Change Management Proves Difficult”
“PagerDuty Leads as Top Incident Management Platform”
About Company
Company Description
PagerDuty provides digital operations management solutions that help organizations manage and respond to critical issues in real time. The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle from detection to resolution. PagerDuty Operations Cloud integrates AIOps, AI agents, automation, customer service operations, and incident management to offer a platform designed to improve operational resilience, drive innovation, and optimize costs. By enabling teams to mitigate risks and maintain continuity, PagerDuty helps businesses stay agile and responsive in today’s dynamic environments.
Company Details
Do You Manage Peer Insights at PagerDuty?
Access Vendor Portal to update and manage your profile.
Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: PagerDuty
Deciding Factors: PagerDuty Vs. Market Average
Performance of PagerDuty Across Market Features
PagerDuty Likes & Dislikes
The ability to customize and configure on-call schedules and escalation policies allows us to resolve after-hours issues quickly with the minimal number of team members involved.
Compliance, security, and help from the vendor on highly available large-scale cloud and on-premise deployments. This ensures peace of mind during incidents and compliance audits.
Alerting and on-call management features are well thought-out. Notification system is fast, and well configurable. Automation features are appreciated! User interface is intuitive
The solution was a good fit for our multi-site hospital network, but configuring it for all of our physicians and health professions teams was challenging. Different teams had different escalation procedures. Change management was difficult for users that are used to physical pagers.
PagerDuty operates in a competitive space. They have been innovating over the years with cloud SaaS offerings and more recently with AIOps features. However, the product could benefit from additional innovation, especially related to AI and visualizations, as technological advancements and other vendors move quickly.
Not much, as the platform is extremely powerful. However, I would add that the initial configuration can be very detailed and requires thoughtful planning, but once it's configured, it really is a strong argument for the product.
Top PagerDuty Alternatives
Peer Discussions
PagerDuty Reviews and Ratings
- Product Manager1B-10B USDHealthcare and BiotechReview Source
Escalation Flexibility Enhances Response While Change Management Proves Difficult
PagerDuty is a powerful incident and issue response solution that integrates well with our AWS monitoring tools. The on-call and escalation settings allow us to alert the right people, right away. It is much better than the old system that escalated issues to the entire team. - Manager Of It Services10B+ USDRetailReview Source
Best-in-class incident management and IT service reliability platform
I am a user of PagerDuty and my overall experience has been excellent. It has significantly improved our incident response time, operational visibility and coordination between teams within our organization. The platform feels sturdy, reliable and built for large organizations that need real-time updates and availability. It really is key to our operation. - Software Developer50M-1B USDSoftwareReview Source
Integration Remains Easy While Certain Features Shift Behind a Paywall
Great On Call tool, good integrations with chronosphere, slack and datadog Pretty easy to setup on call rotations, etc - Software Developer1B-10B USDFinance (non-banking)Review Source
Incident and On-Call Management Features Offer Customizable Alerts and Schedule Overrides
Industry standard tooling for managing incidents, alerts, and paging team members - Senior Software Engineer10B+ USDTravel and HospitalityReview Source
PagerDuty Leads as Top Incident Management Platform
PagerDuty is still the dominant platform for incident management and IT operations for large enterprise customers. There are many new players that are gaining market share, but PagerDuty's focus on compliance and security makes it the preferred solution for large-scale deployments. The company has been investing in new solutions such as workflows, service graphs, and AIOps features. Even though it remained dominant during the cloud and mobile eras, it would benefit from further innovation and more modern features in order to remain relevant in the AI era.