PagerDuty has become a core part of our incident-response workflow. It provides reliable alerting, clear escalation routing and good visibility during both customer impacting and internal operational incidents.

PagerDuty is still the dominant platform for incident management and IT operations for large enterprise customers. There are many new players that are gaining market share, but PagerDuty's focus on compliance and security makes it the preferred solution for large-scale deployments. The company has been investing in new solutions such as workflows, service graphs, and AIOps features. Even though it remained dominant during the cloud and mobile eras, it would benefit from further innovation and more modern features in order to remain relevant in the AI era.