Overview
Product Information on Serviceware Financial
Updated 13th October 2025
What is Serviceware Financial?
Serviceware Financial Pricing
Overall experience with Serviceware Financial
Finance Manager
50M - 250M USD, IT ServicesFAVORABLE
“Comprehensive analyses and value stream mapping, but implementation remains complex.”
Software Development Manager
500M - 1B USD, IT ServicesCRITICAL
“Useful for cost allocation and reporting, but good data quality is important”
About Company
Company Description
Serviceware is a provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently. Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of an Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions and Managed Services. Serviceware has over 1,000 customers worldwide from various business sectors. Serviceware employs more than 500 employees at 14 international sites.
Company Details
Company type
Public
Year Founded
1998
Head office location
Idstein, Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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Serviceware Financial Reviews and Ratings
- Software Development Manager50M-1B USDIT ServicesReview Source
Useful for cost allocation and reporting, but good data quality is important
Overall my experience with Serviceware Financial has been positive for IT cost management and financial reporting. It helped bring data from different sources into one place and made cost allocation more consistent across teams. The reporting and cost modeling features were useful when comparing costs and understanding where spending was increasing. At the same time, data normalization and data preparation required more effort than expected in the beginning. If source data is not clean or standardized, getting the reports exactly as needed can take some work. Once the data structure was stable, the platform became much easier to use and the reporting results were more reliable.
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