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  1. Home
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  3. Serviceware Financial
Logo of Serviceware Financial

Serviceware Financial

byServiceware
in IT Financial Management Tools
4.5

Overview

Product Information on Serviceware Financial

Updated 13th October 2025

What is Serviceware Financial?

Serviceware Financial is a software designed to support organizations in managing and optimizing IT financial processes, including budgeting, forecasting, cost allocation, and chargeback. The software provides functionalities for tracking and analyzing IT expenditures, enabling users to gain transparency over IT costs and resources. By integrating financial data, Serviceware Financial helps streamline workflows related to planning and controlling IT spending, assisting businesses in aligning IT investments with overall strategic objectives. The software aims to improve clarity in reporting and supports compliance with internal and external financial regulations. It is used by organizations seeking to enhance decision-making regarding IT services and infrastructure by providing accurate and accessible financial information.

Serviceware Financial Pricing

Serviceware Financial is a software that uses a modular pricing model, which typically includes licensing fees based on the number of users or modules required. The software may also include costs for implementation, support, and optional features, allowing organizations to select and pay for only the components they need for financial management and cost transparency.

Overall experience with Serviceware Financial

It Manager
<50M USD, Miscellaneous
FAVORABLE

“Strong Functionality in Vendor Management with Concerns Over Affordability for Small Firms”

4.0
Mar 16, 2026
Contract and vendor management is smooth and efficient, charging and billing is another effective feature.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 13th October 2023

Serviceware is a provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently. Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of an Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions and Managed Services. Serviceware has over 1,000 customers worldwide from various business sectors, including 17 DAX companies and five of the seven largest German companies. Serviceware employs more than 500 employees at 14 international sites.

Company Details

Updated 27th February 2025
Company type
Public
Year Founded
1998
Head office location
Idstein, Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
https://serviceware-se.com

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Access Vendor Portal to update and manage your profile.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: Serviceware Financial
Performance of Serviceware Financial Across Market Features

Serviceware Financial Likes & Dislikes

Like

Its very easy to use and has strong functionalities for accounting and vendor management system.

Like

The ServiceWare blog is a good place to compare notes. the process and resources rea great.

Like

I love the financial reporting/compliance tracking it helps keep our finances organized.

Dislike

The cost is high for each user per month that should be worked on as my previous organization was small and it is not affordable tool for such organizations.

Dislike

I do not have any dislikes at this time regarding the product or service.

Dislike

Nothing, this program has exceeded expectations & helps ease my mind knowing my finances are well organized.

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Peer Discussions

Serviceware Financial Reviews and Ratings

4.5

(6 Ratings)

Rating Distribution

5 Star
67%
4 Star
33%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.7

Integration & Deployment

4.7

Service & Support

4.7

Product Capabilities

4.7

Filter Reviews
Sort By:
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  • It Manager
    <50M USD
    Miscellaneous
    Review Source

    Strong Functionality in Vendor Management with Concerns Over Affordability for Small Firms

    4.0
    Mar 16, 2026
    Contract and vendor management is smooth and efficient, charging and billing is another effective feature.
  • A/P ANALYST
    50M-1B USD
    Banking
    Review Source

    Exploring Affordable, Efficient Accounting Services

    5.0
    Jan 29, 2025
    User friendly and cost-effective accounting service and would recommend product.
  • WATCH & PROTECT ENGINEER.
    <50M USD
    Construction
    Review Source

    Achieving Compliance and Financial Organization with New Software

    5.0
    Jan 16, 2025
    This software is great because it offers a WIDE range of features such as budgeting, forecasting, & financial reporting/compliance tracking. This was perfect for me & my company.
  • IT SECURITY & RISK MANAGEMENT ASSOCIATE
    1B-10B USD
    Insurance (except health)
    Review Source

    Smoothing Out The Kinks: The Joys of User-Friendly Products

    4.0
    Jan 31, 2025
    its offer cost transparency, budgeting and cloud cost optimization for enterprises.
  • Software Developer
    50M-1B USD
    IT Services
    Review Source

    Robust IT Cost Management Tool with Room for Simplification

    5.0
    Jan 17, 2025
    Serviceware financial is an excellent choice for organization seeking to gain control over their IT budgets and ensure financial accountability within their IT operation.
Showing Result 1-5 of 6

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Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

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