Overview
Product Information on Serviceware Financial
Updated 13th October 2025
What is Serviceware Financial?
Serviceware Financial Pricing
Overall experience with Serviceware Financial
Finance Manager
50M - 250M USD, IT ServicesFAVORABLE
“Comprehensive analyses and value stream mapping, but implementation remains complex.”
This product helps us transform the way we present IT costs and improve IT cost transparency from Excel spreadsheets to a more holistic, integrated view of IT operating expenses. It will serve as our single source of truth for IT expenditures/costs according to the TBM model (something SAP Finance doesn't offer). This will ensure that costs are accurate according to the model, preventing numerous employees from conducting their own analyses based on their own data, unclear data, or data that is difficult to trace. It will reduce workload, improve quality, simplify and accelerate access to information for service owners and service users, and, in the medium term, reduce IT costs and make the use of IT capital more efficient.
Finance Manager
30B + USD, TransportationCRITICAL
“Flexible setup with extensive customization but limited integration options and longer runtimes for companies with comprehensive data”
Very flexible setup and can accommodate many features and customizations. The flip-sides are low integration capabilities to other systems, missing TCO engine out of the box and difficulties setting up role-based authorization.
About Company
Company Description
Serviceware is a provider of software solutions for the digitalisation and automation of service processes (Enterprise Service Management) with which companies can increase their service quality and manage their service costs efficiently. Serviceware partners with customers from strategic consulting through the definition of the service strategy to the implementation of an Enterprise Service Platform. Further components of the portfolio are safe and reliable infrastructure solutions and Managed Services. Serviceware has over 1,000 customers worldwide from various business sectors. Serviceware employs more than 500 employees at 14 international sites.
Company Details
Company type
Public
Year Founded
1998
Head office location
Idstein, Germany
Number of employees
501 - 1000
Annual Revenue
50M-250M USD
Website
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- Finance Manager50M-1B USDIT ServicesReview Source
Comprehensive analyses and value stream mapping, but implementation remains complex.
This product helps us transform the way we present IT costs and improve IT cost transparency from Excel spreadsheets to a more holistic, integrated view of IT operating expenses. It will serve as our single source of truth for IT expenditures/costs according to the TBM model (something SAP Finance doesn't offer). This will ensure that costs are accurate according to the model, preventing numerous employees from conducting their own analyses based on their own data, unclear data, or data that is difficult to trace. It will reduce workload, improve quality, simplify and accelerate access to information for service owners and service users, and, in the medium term, reduce IT costs and make the use of IT capital more efficient. - L2 PRODUCTION ENGINEER AT KIYA.AI50M-1B USDIT ServicesReview Source
Reliable solutions for managing IT cost and improving financial visibilty
We use it mainly for IT cost tracking and reporting. My experience with this product has been good. It is easy to use and helps in managing daily tasks efficiently. The system is stable and works well for our business needs. It has improved our work flow and reduced manual effort. However there are some areas where improvement is needed, like performance speed and user interface. Overall, it is a reliable tool and useful for our operations. - It Associate<50M USDIT ServicesReview Source
Serviceware Financial Enhances Transparency, Yet Initial Complexity Can Hinder New Users
My overall experience using Serviceware Financial is largely positive. The platform offers strong capabilities in financial planning, cost transparency and IT financial management, which makes it particularly useful for organizations aiming to align IT spending with business objectives. - It Manager1B-10B USDServices (non-Government)Review Source
Reliable reporting and automation offset by dated UI and heavy setup needs
Serviceware offers a powerful IT financial management platform focused on improving cost transparency, budgeting, forecasting, and charge back automation for enterprise IT teams. It combines ITFM, FinOps, vendor management, and service catalogue into a single platform. It has reliable reporting, integration capabilities, and visibility into IT costs , - Finance Manager10B+ USDRetailReview Source
Solid platform for routine tasks, but customization proves expensive
Overall, my satisfation with this software provider is quite average, as the platform offers a mixed bag of excellent features and noteable drawbacks. On the positive side, their allocation model is great and data normalization well structured. Furthermore, the provider demonstrates a really good understanding of their customers, ensuring that our business needs a graped quickly. Standardised reporting functions available but driven by provides reporting choice. However, any need for customization beyond the standard out-of-the-box features comes with a significant price tag. It is a solid choice for repetive, static use cases, but larger changes or rapid set ups might find it too rigid and expansive to get startet.
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