SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors. Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing. SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
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What I value most about the SHI SAM Managed Service is the licensing expertise of the SHI team, the detailed reports they provide, and their commitment to helping us reduce risks and control costs. I feel like we have a true partner in our corner, giving our teams the guidance, assurance, and validation needed to keep these two major contracts compliant, and actively helping us achieve that compliance.
I most liked the expertise in vendor knowledge. Among the team, there were 2-3 SME who were able to speak with confidence to key areas surrounding major software manufacturers such as Oracle, VMware, and Microsoft.
What I like most is the proactive support and expertise of the service team. They provide clear visibility into licensing and usage, identify compliance risks early and offer actionable recommendations for cost optimization. Their timely communication and well-structured reporting make software asset management efficient and easy to manage.
I honestly can't say I dislike anything about the service SHI provides in this space. If I had to suggest something, it would be expanding this same level of detail and review to other software titles at the same cost. This service does come with a notable price, but the risk we've eliminated has saved us from paying for unused licenses and unnecessary agreements thanks to the clean-up work we've done together.
We have run into many issues finding actionable insights. The knowledge is there, but due to a number of reasons, we as an organization struggle to convert these insights into actionable cost-savings. Some reasons for this are spotty or inconclusive data and follow-through with stakeholders
There is very little to dislike overall. If anything, some reports and insights could be delivered faster or with more customization for specific business needs, and onboarding new tools or processes can take time. However, there are minor and do not significantly impact the overall value of the service.