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Logo of SmartITSM

SmartITSM

byRealTech
in Intelligent Asset Management (IAM) Software
4.0

Overview

Product Information on SmartITSM

Updated 13th October 2025

What is SmartITSM?

SmartITSM is a software that focuses on IT service management by providing tools for incident, problem, change, and request management. The software enables organizations to streamline IT operations, improve workflow automation, and facilitate compliance with industry standards. It offers features such as configurable dashboards, reporting, and integration capabilities with other enterprise systems, aiming to support effective tracking, resolution, and documentation of IT-related issues. SmartITSM addresses the business problem of managing and optimizing IT services in environments that require structured and transparent service processes.

SmartITSM Pricing

SmartITSM software uses a subscription-based pricing model, typically structured per user, per month. The software may offer different tiers or modules, where features and functionalities can vary by plan, and pricing is adjusted based on the number of users or the scale of deployment required by an organization.

Overall experience with SmartITSM

Engineer
1B - 3B USD, Consumer Goods
FAVORABLE

“Streamlined IT service operations offset by dated interface and setup delays”

4.0
May 30, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
There are no reviews in this category.
CRITICAL

About Company

Company Description

Updated 7th December 2023

REALTECH Inc. provides software products and consulting services to businesses, focusing on optimizing the complete organizational value chain. The company specialises in the reduction of administrative complications in IT operation, consolidation, and optimization of existing IT infrastructures and closely monitoring and enhancing crucial processes.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1994
Head office location
Malvern, United States
Number of employees
201 - 500
Website
http://www.realtech-us.com

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Key Insights

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Peer Discussions

SmartITSM Reviews and Ratings

4.0

(2 Ratings)

Rating Distribution

5 Star
0%
4 Star
100%
3 Star
0%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Engineer
    1B-10B USD
    Consumer Goods
    Review Source

    Streamlined IT service operations offset by dated interface and setup delays

    4.0
    May 30, 2026
    overall positive in streamlining IT service management processes and improving service delivery operations.It helps us in managing service incidents, service requests and changes, problem cards.
  • Engineer
    1B-10B USD
    Consumer Goods
    Review Source

    Streamlined IT service operations offset by dated interface and setup delays

    4.0
    May 30, 2026
    overall positive in streamlining IT service management processes and improving service delivery operations.It helps us in managing service incidents, service requests and changes, problem cards.
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SmartITSM Likes & Dislikes

Like

It's ease of use and process oriented design. Helps the IT team to automate routine service management activities.

Like

It's ease of use and process oriented design. Helps the IT team to automate routine service management activities.

Like

It's ease of use and process oriented design. Helps the IT team to automate routine service management activities.

A Snapshot of What Matters - Based on Validated User Reviews

Reviewer Insights for: SmartITSM
Performance of SmartITSM Across Market Features