Name: SmartITSM
Rating: 4 (1 reviews)

Overview

Product Information on SmartITSM

Updated 13th October 2025

What is SmartITSM?

SmartITSM is a software that focuses on IT service management by providing tools for incident, problem, change, and request management. The software enables organizations to streamline IT operations, improve workflow automation, and facilitate compliance with industry standards. It offers features such as configurable dashboards, reporting, and integration capabilities with other enterprise systems, aiming to support effective tracking, resolution, and documentation of IT-related issues. SmartITSM addresses the business problem of managing and optimizing IT services in environments that require structured and transparent service processes.

Overall experience with SmartITSM

SOFTWARE ENGINEER

50M - 250M USD, Finance (non-banking)

FAVORABLE

“trustworthy intelligent Asset management platform with high data privacy feature.”

4.0

Aug 30, 2023

Best intelligent Asset Management Platform with seamless technology like Realtime monitoring the asset information with interesting visualize dashboard.

There are no reviews in this category.

CRITICAL

About Company

Company Description

REALTECH Inc. provides software products and consulting services to businesses, focusing on optimizing the complete organizational value chain. The company specialises in the reduction of administrative complications in IT operation, consolidation, and optimization of existing IT infrastructures and closely monitoring and enhancing crucial processes.

Company Details

Company type

Public

Year Founded

1994

Head office location

Malvern, United States

Number of employees

201 - 500

Website

http://www.realtech-us.com

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Reviewer Insights for: SmartITSM

Performance of SmartITSM Across Market Features

SmartITSM Likes & Dislikes

1-SmartITSM have good cross platform compatibility where we can integrate with other on-premise software. 2-they are having 24/7 support with knowledgeable support team. 3-high data security feature where we can safeguard our asset information.

1-less user base over worldwide 2-licencing cost

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Peer Discussions

SmartITSM Reviews and Ratings

4.0

(1 Rating)

Rating Distribution

5 Star: 0%
4 Star: 100%
3 Star: 0%
2 Star: 0%
1 Star: 0%

Customer Experience

Evaluation & Contracting

5.0

Integration & Deployment

5.0

Service & Support

5.0

Product Capabilities

5.0

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SOFTWARE ENGINEER
50M-1B USD
Finance (non-banking)
Review Source
trustworthy intelligent Asset management platform with high data privacy feature.
4.0
Aug 30, 2023
Best intelligent Asset Management Platform with seamless technology like Realtime monitoring the asset information with interesting visualize dashboard.

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SmartITSM