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  3. Smartling
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Smartling

bySmartling
in AI-Enabled Translation Services
4.3

Overview

Product Information on Smartling

Updated 27th July 2026

What is Smartling?

Smartling is an AI Translation Platform that helps companies manage and scale multilingual content across websites, apps, and other digital properties. The platform combines a translation management system (TMS) with language services in one environment, giving teams flexibility to bring their own AI models, data, and linguists alongside Smartling's built-in tools. Smartling tests multiple AI models on an ongoing basis and routes content to the model suited for each use case, with governance, audit trails, and quality controls built in. Teams can choose AI-only translation, AI plus human post-editing, or full human translation based on their needs. Smartling's website translation tool, the Global Delivery Network (GDN), detects, translates, and delivers localized website content automatically, without code changes. The platform also offers integrations with CMS, commerce, and support tools, plus a customizable API, so teams can manage translations within the tools they already use.

Smartling Pricing

Smartling offers several pricing plans that allow customers to get started and scale their investment based on their specific business objectives and translation needs. Plans are customizable based on features, translation volume, users, and required integrations.

Overall experience with Smartling

Marketing Associate
3B - 10B USD, IT Services
FAVORABLE

“Efficient workflow with clean outputs for multilingual surveys”

5.0
Jul 23, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
Product Manager
250M - 500M USD, IT Services
CRITICAL

“Efficient translations despite occasional context issues and higher language costs”

3.0
Jul 23, 2026
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

About Company

Company Description

Updated 7th December 2023

Smartling operates an AI-Enabled Translation Platform that offers Neural Machine Translation and Language Services. The company's main focus is to support teams in generating multilingual websites, marketing communications, web and mobile applications, and customer experiences. The goal is to facilitate business expansion through an advanced translation management platform.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
2009
Head office location
New York, United States
Number of employees
51 - 200
Website
https://www.smartling.com/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

Smartling Reviews and Ratings

4.3

(8 Ratings)

Rating Distribution

5 Star
50%
4 Star
38%
3 Star
13%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Marketing Associate
    1B-10B USD
    IT Services
    Review Source

    Efficient workflow with clean outputs for multilingual surveys

    5.0
    Jul 23, 2026
    I've been a user of Smartling for 5-years and I enjoy the speed and quality of the transcription it gives.
  • Marketing Associate
    1B-10B USD
    IT Services
    Review Source

    Efficient workflow with clean outputs for multilingual surveys

    5.0
    Jul 23, 2026
    I've been a user of Smartling for 5-years and I enjoy the speed and quality of the transcription it gives.
  • Read All 8 Reviews

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  • Market Guide for AI-Enabled Translation Services
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Reviewer Insights for: Smartling
Performance of Smartling Across Market Features

Smartling Likes & Dislikes

Like

I'm working on my company's satisfaction survey in 20 languages, and I like how it provides a clean output in excel to feed back into our data warehouse. With languages APAC to EMEA, the translations are accurate and the data is ready to be analyzed in 30 minutes.

Like

I'm working on my company's satisfaction survey in 20 languages, and I like how it provides a clean output in excel to feed back into our data warehouse. With languages APAC to EMEA, the translations are accurate and the data is ready to be analyzed in 30 minutes.

Like

I'm working on my company's satisfaction survey in 20 languages, and I like how it provides a clean output in excel to feed back into our data warehouse. With languages APAC to EMEA, the translations are accurate and the data is ready to be analyzed in 30 minutes.

Dislike

Some languages are very expensive/take a long time to get translated.

Dislike

Some languages are very expensive/take a long time to get translated.

Dislike

Some languages are very expensive/take a long time to get translated.