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  3. SoftwareOne Microsoft Product Support Services
Logo of SoftwareOne Microsoft Product Support Services

SoftwareOne Microsoft Product Support Services

bySoftwareOne
in Microsoft Product Support Services
3.0

Overview

Service Information on SoftwareOne Microsoft Product Support Services

Updated 13th October 2025

What is SoftwareOne Microsoft Product Support Services?

SoftwareOne Microsoft Product Support Services is a software support solution designed to assist organizations in managing and maintaining their Microsoft software environments. The software provides troubleshooting, incident resolution, technical guidance, and proactive monitoring for various Microsoft products. It helps businesses address technical issues and optimize the configuration and performance of Microsoft applications such as Windows, Office, and Azure workloads. The software addresses the need for ongoing support and expertise in navigating software updates, licensing, compatibility concerns, and security management within Microsoft ecosystems, enabling organizations to maintain operational continuity and mitigate risk associated with software-related disruptions.

SoftwareOne Microsoft Product Support Services Pricing

SoftwareOne Microsoft Product Support Services is a service with a pricing model typically based on subscription or pay-per-use structures, offering tiered support options that vary according to the scope of assistance and response times. The service pricing may differ depending on the level of support selected, as well as the specific needs and size of the organization utilizing the service.

Overall experience with SoftwareOne Microsoft Product Support Services

There are no reviews in this category.
FAVORABLE
CLOUD ENGINEER
30B + USD, Manufacturing
CRITICAL

“Cost Savings Noted, But Added Middle Layer Raises Complexity and Delays”

3.0
Jan 27, 2026
Cost-Saving option for Microsoft Support Contract, but with middlelayer which adds complexity and time

About Company

Company Description

Updated 7th December 2023

SoftwareOne operates as a global software and cloud solutions provider. The company's primary focus is on altering the processes through which businesses develop, purchase, and manage their requirements in the cloud. The main problem SoftwareOne addresses is assisting its clients in migrating and modernizing their workloads and applications. It also offers guidance in navigating and optimizing subsequent software and cloud changes, thereby facilitating the unlocking of technology's value. SoftwareOne, with 8,900 employees worldwide, provides a diverse portfolio of 7,500 software brands in 90 countries. It has its headquarters in Switzerland.

Company Details

Updated 26th February 2025
Company type
Public
Year Founded
1985
Head office location
Stans, Switzerland
Number of employees
5001 - 10000
Annual Revenue
1B-3B USD
Website
https://www.softwareone.com/en/

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Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

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Peer Discussions

SoftwareOne Microsoft Product Support Services Reviews and Ratings

3.0

(1 Rating)

Rating Distribution

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0%
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3 Star
100%
2 Star
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1 Star
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Why ratings and reviews count differ?

Customer Experience

Evaluation & Contracting

4.0

Planning & Transition

3.0

Delivery & Execution

3.0

Service Capabilities

3.0

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  • CLOUD ENGINEER
    10B+ USD
    Manufacturing
    Review Source

    Cost Savings Noted, But Added Middle Layer Raises Complexity and Delays

    3.0
    Jan 27, 2026
    Cost-Saving option for Microsoft Support Contract, but with middlelayer which adds complexity and time
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Recommended Gartner Insights

  • Market Guide for Microsoft Product Support Services
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Reviewer Insights for: SoftwareOne Microsoft Product Support Services

SoftwareOne Microsoft Product Support Services Likes & Dislikes

Like

The Cost Saving point

Dislike

The Servicedesk from SoftwareOne is not often helpful, and usually always ends up opening a Support Case at Microsoft, so they don't add a lot of value.