• HOME
  • CATEGORIES

    • CATEGORIES

    • Browse All Categories
  • FOR VENDORS

    • FOR VENDORS

    • Log In to Vendor Portal
    • Get Started
  • REVIEWS

    • REVIEWS

    • Write a Review
    • Product Reviews
    • Vendor Directory
    • Product Comparisons
  • GARTNER PEER COMMUNITY™
  • GARTNER.COM
  • Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQPrivacyTerms of Service
    ©2026 Gartner, Inc. and/or its affiliates.
    All rights reserved.
  • Categories

    • No categories available

      Browse All Categories

      Select a category to view markets

  • For Vendors

    • Log In to Vendor Portal 

    • Get Started 

  • Write a Review

Join / Sign In
  1. Home
  2. /
  3. SHI Microsoft Product Support Services
Logo of SHI Microsoft Product Support Services

SHI Microsoft Product Support Services

bySHI
in Microsoft Product Support Services
4.7

Overview

Service Information on SHI Microsoft Product Support Services

Updated 3rd June 2025

What is SHI Microsoft Product Support Services?

SHI Catalyst is a comprehensive support and optimization service designed to help organizations fully leverage their Microsoft investments—across Microsoft 365, Azure, and other Microsoft platforms—while reducing complexity, cost, and downtime.

SHI Microsoft Product Support Services Pricing

Overall experience with SHI Microsoft Product Support Services

Manager
500M - 1B USD, Construction
FAVORABLE

“Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses”

5.0
Oct 15, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.
SVP ENTERPRISE TECHNOLOGY SERVICES
1B - 3B USD, Banking
CRITICAL

“Tackling Microsoft's Unfulfilled Customer Support: The Struggles Revealed”

3.0
Apr 9, 2025
This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions. This text serves as a placeholder and does not reflect the user’s review responses or opinions.

Key Insights

A Snapshot of What Matters - Based on Validated User Reviews

Top SHI Microsoft Product Support Services Alternatives

Logo of Microsoft Unified Support
1. Microsoft Unified Support
5
(3 Ratings)
Logo of SoftwareOne Microsoft Product Support Services
2. SoftwareOne Microsoft Product Support Services
3
(1 Ratings)
View All Alternatives

About Company

Company Description

Updated 19th February 2025

SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors. Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing. SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.

Company Details

Updated 26th February 2025
Company type
Private
Year Founded
1989
Head office location
Somerset, United States
Number of employees
5001 - 10000
Annual Revenue
10B-30B USD
Website
http://www.shi.com

Do You Manage Peer Insights at SHI?

Access Vendor Portal to update and manage your profile.

Peer Discussions

SHI Microsoft Product Support Services Reviews and Ratings

4.7

(21 Ratings)

Rating Distribution

5 Star
67%
4 Star
29%
3 Star
5%
2 Star
0%
1 Star
0%
Why ratings and reviews count differ?
  • Manager
    50M-1B USD
    Construction
    Review Source

    Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses

    5.0
    Oct 15, 2025
    Our account executive is always readily available to coordinate just the right resources for us. The exceptional commitment to understanding our needs leads to impactful meetings that always have the right people in the room. SHI has done an exceptional job of helping us understand the AI landscape and plan our deployment strategies.
  • Manager
    50M-1B USD
    Construction
    Review Source

    Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses

    5.0
    Oct 15, 2025
    Our account executive is always readily available to coordinate just the right resources for us. The exceptional commitment to understanding our needs leads to impactful meetings that always have the right people in the room. SHI has done an exceptional job of helping us understand the AI landscape and plan our deployment strategies.
  • Read All 21 Reviews

    Get unlimited access to verified peer reviews and insights

    Read unlimited Gartner-vetted product reviews
    View and share valuable product insights
    Download full product profiles
    Review products you use today

Recommended Gartner Insights

  • Market Guide for Microsoft Product Support Services
Powered by Google TranslateThis service may contain translations provided by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and noninfringement. Gartner's use of this provider is for operational purposes and does not constitute an endorsement of its products or services.

Gartner Peer Insights content consists of the opinions of individual end users based on their own experiences, and should not be construed as statements of fact, nor do they represent the views of Gartner or its affiliates. Gartner does not endorse any vendor, product or service depicted in this content nor makes any warranties, expressed or implied, with respect to this content, about its accuracy or completeness, including any warranties of merchantability or fitness for a particular purpose.

This site is protected by hCaptcha and its Privacy Policy and Terms of Use apply.


Software reviews and ratings for EMMS, BI, CRM, MDM, analytics, security and other platforms - Peer Insights by Gartner
Community GuidelinesListing GuidelinesBrowse VendorsRules of EngagementFAQsPrivacyTerms of Use

©2026 Gartner, Inc. and/or its affiliates.

All rights reserved.

Reviewer Insights for: SHI Microsoft Product Support Services
Performance of SHI Microsoft Product Support Services Across Market Features

SHI Microsoft Product Support Services Likes & Dislikes

Like

- The right people in the room with right experience and knowledge -quick response times means we get answers fast -vast experience and knowledge means we can get our needs met in one place

Like

- The right people in the room with right experience and knowledge -quick response times means we get answers fast -vast experience and knowledge means we can get our needs met in one place

Like

- The right people in the room with right experience and knowledge -quick response times means we get answers fast -vast experience and knowledge means we can get our needs met in one place

Dislike

response time, resolution times, time to provide root cause analysis post incident

Dislike

response time, resolution times, time to provide root cause analysis post incident

Dislike

response time, resolution times, time to provide root cause analysis post incident