Overview
Service Information on SHI Microsoft Product Support Services
What is SHI Microsoft Product Support Services?
SHI Microsoft Product Support Services Pricing
Overall experience with SHI Microsoft Product Support Services
“Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses”
“Tackling Microsoft's Unfulfilled Customer Support: The Struggles Revealed”
About Company
Company Description
SHI is a global technology solutions provider with annual sales of over $15bn. It brings a highly-personalized concierge approach to solutions design, connecting customers with the right technologies and services from a portfolio of more than 1,000 software and hardware vendors. Key solution areas include end-user computing, infrastructure (data center, cloud and networking), cybersecurity and IT optimization services such as Software Asset Management and financing. SHI has more than 7,000 staff in the United States, Canada, United Kingdom, Europe, India, and Asia Pacific, supporting customers’ global technology needs. SHI is the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
Company Details
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Key Insights
A Snapshot of What Matters - Based on Validated User Reviews
Reviewer Insights for: SHI Microsoft Product Support Services
SHI Microsoft Product Support Services Likes & Dislikes
- The right people in the room with right experience and knowledge -quick response times means we get answers fast -vast experience and knowledge means we can get our needs met in one place
direct support of Microsoft products. No need to go to 3rd party. relatively acceptable response times
The ease of use and support have been great.
-we are a smaller organization and it can be difficult to justify the expense of some offerings impressive as they are.
response time, resolution times, time to provide root cause analysis post incident
no dislikes that we have
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Peer Discussions
SHI Microsoft Product Support Services Reviews and Ratings
- Manager50M-1B USDConstructionReview Source
Effective Coordination and AI Expertise Offset Concerns Over Offering Expenses
Our account executive is always readily available to coordinate just the right resources for us. The exceptional commitment to understanding our needs leads to impactful meetings that always have the right people in the room. SHI has done an exceptional job of helping us understand the AI landscape and plan our deployment strategies. - Engineer50M-1B USDHealthcare and BiotechReview Source
Positive Feedback Highlighted for Product Functionality and Support Experience
Team at SHI was great is getting all the information and pricing for us and made the transaction easy and operationaly sound - IT Security & Risk Management Associate50M-1B USDHealthcare and BiotechReview Source
Communication and Finance Noted as Key Strengths in SHI Microsoft Assistance
Navigating the Microsoft ecosystem is troublesome. SHI has assisted in clarifying the offerings and licensing behind that ecosystem. - Director of IT SecurityGov't/PS/EdEducationReview Source
SHI's Microsoft Support Addresses Complex Issues With Thorough Assistance
SHI's Microsoft support has been instrumental in helping us solve complex issues. - IT Services AssociateGov't/PS/EdEducationReview Source
Strong After-Sales Support Noted
great implementation services with strong after sell support